SUMMARY

Results-driven IT professional with over 15 years experience engineering and adm

inistrating robust data and telecommunication infrastructures worldwide. Effecti
ve at building and re-building systems, auditing assets and network topology, an
d tracking problem-to-resolution events. Expertise in navigating and documentin
g enterprise systems, applications, networks, data centers, telecom equipment, d
evelopment labs, security, incident response, call centers, and remote nodes.
* Uncompromising approach to system quality and customer satisfaction.
* Recognized for implementing solutions that address bottom-line, long range goa
ls, feasibility and ease of use.
* Confidence communicator, adept at presenting technical information to non-tech
nical personnel.

SPECIALTIES
Operating Systems: Microsoft Windows Server NT-2008; UNIX, Linux, Mac, VMWare, N
ovell Netware
Hardware: HP ProLiant, Sun Microsystems, Dell PowerEdge, Cisco, SonicWall
Software: Advent Geneva and APX, PFS PAM for Securities; Microsoft IIS, ISAS, Ex
change, SQL Server, SharePoint, Office; Onyx, Salesforce CRM; HP Insight Manager
, Sitescope, Up-Time; Oracle; PVCS Tracker; Ethereal; iPlanet Web Proxy Server;
UltraEdit; Hummingbird Exceed; Citrix; Legato, Veritas; Resonate Dispatch; Norto
n Ghost
Networking: VPN; HTTP, FTP, SNMP; SMTP, S/MIME, SSL, Telnet, SSH; TCP/IP, 802.X,
PPP, FDDI
Wireless: SMS, WAP, MMS, CDMA-EV-DO; GSM/GPRS-UMTS/HSDPA; iDEN, 802.11x, RF, Cas
abyte, Mobile Complete
Telecom: Alcatel-Lucent G3, Excel Switching EXS/LNX, Sunrise Telecom SunSet, T1/
E1 PCI Digital Voice Cards (Intel/Dialogic), Verilink, Ascend, VoIP

EXPERIENCE
ADVENT SOFTWARE, San Francisco, CA 2008 - 2010
Technical Support Engineer, Global Accounts
Provided internal technical support to the Geneva Support department, and Tier 2
hardware, operating system, network, and application support to their clients i
n the Hedge Fund & Prime Broker Industries.
* Maximized UNIX, Windows and VMWare resource availability to increase departmen
tal effectiveness and case response time, resulting in increased customer satisf
action.
* Improved productivity and software release / testing consistency through repea
table process development, implementation, and publication via knowledge-base ar
ticles. These processes saved support personnel and clients hundreds of hours of
work each year.
WELLS CAPITAL MANAGEMENT, San Francisco, CA 2007
Application Systems Engineer, Contract through Apex Systems
Deployed and documented Microsoft Server-based securities management platforms,
utilizing Active Directory, SQL and Citrix MetaFrame.
* Quickly implemented 2 new software platforms while navigating security require
ments for "locked-down" server operating systems, and adhering to the documented
security standards set by Wells Fargo.
* Performed mission-critical server deployment and maintenance projects in San F
rancisco, CA and Minneapolis, MN, culminating in the successful transfer of know
ledge via verified documentation to Wells Capital personnel.
TELEPHIA, INC. (THE NIELSEN COMPANY), San Francisco, CA 2003 - 2007
Senior Systems Administrator
Built, deployed, and managed wireless data benchmarking platforms used to collec
t protocol and application level performance measurements in the U.S. and Europe
, using Windows systems that ran SMS, MMS, WAP and HTTP tests, both on-device a
nd with simulators. The measurements and analysis were delivered via subscripti
on to telecom companies including AT&T (Cingular), Verizon, T-Mobile, Sprint, Vo
daphone and Orange.
* Performed system engineering, integration, data collection and analysis, and r
emote node management for innovative custom-built systems.
* Improved data collection quality and consistency by implementing robust system
s and centralized system-level monitoring that increased system uptime, stabilit
y and customer satisfaction.
* Reduced on-site technician costs by developing standard field processes used b
y "remote hands" technicians, including preparing "how to" instructions for both
technicians and parts personnel.
* Awarded the Telephia Outstanding Performer (TOP) award Q2, 2005, for "demonstr
ating outstanding performance towards long-term company goals."

CARNEGIE TECHNOLOGY ASSOCIATES, San Francisco, CA 2001 - 2003

Information Technology Consultant
Provided engineering and documentation services to several pharmaceutical compan
ies for a pharmacological-safety / adverse-event database product based on Windo
ws Servers, Oracle Databases, Microsoft Exchange and Certificate Services (S/MIM
E) and SourceSafe.
* Defined system requirements through collaboration with software engineers and
end-users, including implementation schedules and procedures, throughout the R&D
process.
* Engineered and documented repeatable processes in adherence to Title 21 Code o
f Federal Regulations (21 CFR Part 11) for Electronic Records and Signatures.

TELEPOST, Los Gatos, CA 1998 - 2001

Senior Network Administrator
Built and maintained the production platform of internet-based "virtual office"
collaboration products utilizing integrated PSTN switches, web servers, database
s, consolidated messaging, and VPN connections.
* Implemented high-availability systems with fail-over capabilities to meet the
expectations of a business-centric telecommunications system while retaining "cu
tting-edge" functionality.
* Trained coworkers and contractors in the U.S. and Europe to quickly diagnose a
nd resolve issues with the platform using technical documentation and procedures
I created.
THE LEARNING COMPANY, Fremont, CA 1995 - 1998
Senior Network Administrator
Performed comprehensive administration of desktop computer, file-server, email,
LAN/WAN, perimeter security, and telecommunications access for over 300 employee
s in 3 facilities.
* Engineered a call-routing system to connect 7 U.S. facilities using parts of e
xisting leased lines, saving over $1M per year.
* Established and maintained cutting-edge collaborative technologies to reduce t
ravel during three corporate mergers and numerous facility integrations, expansi
ons and migrations over a three-year period.

EDUCATION/CERTIFICATIONS
AA, Applied Sciences, Wyoming Technical Institute - Laramie, Wyoming - 1990
Microsoft Certified Systems Engineer (MSCE), 2000
Microsoft Certified Systems Administrator (MCSA), 2000
CompTIA: A+; i-NET+