DREW GRDINA

11665 Heath Rd., Chesterland, OH

216-644-6172 a dga688be@westpost.net
www.linkedin.com/in/drewgrdina
SUMMARY
Business owner of two nationally-recognized call / BPO centers seeks a select, s
econd career in sales, sales training & management, or customer relationship dev
elopment. Recently sold Call Center Resources Inc. and Corporate Collection Serv
ices Inc., which were built-up over three decades from 4 to 225 employees and fr
om $100 k to $11 million in annual revenue.
Key Strengths & Expertise:
Selling to aCa Level Executives Customer Acquisition
Sales Force Management
Client Retention Research/programs
Customer Relationship Management
Call/Contact Center Service Representative
Training & Development
Business Process Development
Direct Mail, E-Mail & Phone Marketing
Operational Development & Management

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PROFESSIONAL EXPERIENCE
Crestwood Management, LLC
(Acquirer Call Center Resources & Corporate Collection Services) 2009-2010
National Sales Representative:
Transitioned clients and operations
Continued to sell and obtain new business
Individual sales represented 22% of total sales during transition period
Developed & created new sales pipelines
Landed one new client worth $100k per month in gross revenue
Retained a client lost due to service failure a" recovery worth $250k
Call Center Resources / Corporate Collection Services 1978-2009
President:
Increased annual revenue from < $1 million to > $11 million
Personally responsible for 50% of total company direct sales revenue
Created and managed cohesive sales team that collaboratively produced 90% of to
tal company revenue

Expanded business infrastructure, development, geographic service areas and prod

uct lines
Converted operations from manual to computerized processes (multiple times in 3
0 yrs)
Developed a legal collection production process (resulted in 14% revenue growth
)
Established offshore strategic alliances for service and product offerings (prod
uced substantial savings for clients)
Trained and managed multiple departments and 200+ employees
Certified in Columbia Ultimate Business Systems, (internal training implementat
ion resulted in immediate top line revenue growth)
Certified in Dale Carnegie Training
Created/refined corporate HR departments (increased management productivity)

Met and Exceeded 250+ Client Needs

Authored, Trained and Guest Spoke at multiple clientsa internal call/contact ce
nters:
aThe Art of Getting Paida
aProviding a Great Customer Experiencea (Quality Assurance)
aManaging For Successa
aSuccessful sales strategies utilizing problem solving/relationship techniquesa
Trained 2,000 Sales/Route reps for a major tool distributor client at its annua
l tool fair

EDUCATION
Cert. Adv. Study, Springfield College, Springfield, MA
M.ED., Springfield College, Springfield, MA
B.S. Education, Kent State Univeristy, Kent, OH
PERSONAL INTERESTS
Golf (13 handicap)
Running (20+ miles week)
Networking
Recently created, organized and secured venues for several large and small Linke
din Networking Events. See video, my interview and pictures of July 09 event, w
ith over 1000 attendees, by going to http://www.greatlakesgeek.com/podaudio/bios
/drew-grdina.htm

RECOGNITIONS / MEMBERSHIP
Lifetime Achievement Award, 2001
American Teleservices Association