12001 NW 21st Place

Miami FL 33167` Phone 305-769-0832

E-mail rsa8c516@westpost.net
Renae L Sheffield
Objective To work in a vibrant, professional environment that allows for profess
ional growth and knowledge.
Employment July 2007 - July 2009 United Healthcare
Customer Service Representative
* As a Customer Service Representative, I assist Medicare and Medicaid clients a
nd providers with questions or comments about their medical insurance plans.
March 1996 - April 2007 American Express Travel Related Services
Customer Service Representative
* As a Customer Service Representative, I offered assistance to both American E
xpress Cardmembers and American Express merchants with charges submitted on Amer
ican Express Card products.
* As a Customer Service Representative, I helped reconcile accounts.
* As a Customer Service Representative, I worked as a mediator in resolving dis
putes between Cardmembers and merchants.
February 1994 - February 1996 Burdines Department Stores
Administrative Assistant
* As the Administrative Assistant of the Director of the Delivery Department at
Burdines, I was responsible for maintaining the delivery records of the drivers
making furniture deliveries for Burdines and Bloomingdales Department Stores in
the South Florida region, stretching from Key West to Jupiter Florida
* As the Administrative Assistant to the Director of the Delivery Department at
Burdines, I was determining the daily pay of the delivery drivers.
* As the Administrative Assistant to the Director of the Delivery Department at
Burdines, I called customers to confirm delivery addresses and delivery times.
January 1990 - January 1994 Kislak RTC
Tax Payment Clerk
* As a tax payment clerk, I was responsible for paying the real estate taxes of
mortgage loans being serviced by Kislak RTC (Resolution Trust Corporation) until
a viable Savings and Loan company could assume ownership of the mortgage.
* As a tax payment clerk, I was responsible for determining the escrow payment o
f mortgage loans being services by Kislak RTC.
February 1986 - December 1990 Capital Bank
Clerk
* As a clerk for Capital Bank, I was responsible for reconciling the daily recor
ds of all branches of Capital Bank.

Education

Job Skills
April 1977 - June 1980 Miami Central Senior High Scho
ol
January 1981 - December 1985 Florida State University
I have knowledge of Microsoft Word, Microsoft Excel, Lotus Notes and all types o
f office equipment (telephones, fax machines, copiers, etc).

References Available upon request.