Colleen A.

McKenna-Shaw
4214 N 143rd Circle
Omaha, NE 68164
(402) 504-6292 HP
cmckennashaw@yahoo.com
Results driven management executive with 25 years experience in health care oper
ations. Skilled internal consultant in analyzing existing operations and impleme
nting the strategies, processes and technologies to improve productivity and rev
enue.

Areas of Expertise
Inside Sales Managed Care Operations Contracting
Call Center Operations Process Improvement Provider Relatio
ns
Pharmacy Operations DME, Rx Sales & Billing Home Health
Professional Affiliations & Appointment
Respiratory A Team Supplier Advisory Council for Jurisdiction D DME MAC,
NAMPS, National Association of Medical Providers, Las Vegas, Nevada, Member
IAMES, Illinois Association Medical Equipment, Chicago, Illinois, Member
Professional Experience
Pacific Pulmonary Services, Novato, CA
Sr. Director, Revenue Operations , July 2007 to Present
* Responsible for billing and collections activities for 5 national DME/Pharmacy
/Infusion billing/collections offices with $14 million in monthly revenue; natio
nal, regional and state managed care contracting; and general manager for nation
al mail order pharmacy site
* Reduced DSO from 44 days to 34 days within first year of hire
* Increased payer network by 30% within one year of hire
* Reduced headcount by 10%
Roche/Disetronic Medical Systems, Indianapolis, IN
Director of Consumer Operations, April 2002 to June 2007
* Responsible for a Specialty DME Mail Order Pharmacy, Medical Records, Customer
Fulfillment, Patient Advocacy, Inside Sales, Billing, Collections, Managed Care
and Pharmaceutical Contracting, Call Center and Accounts Receivables Department
s
* Exceeded sales goals by 10% through expansion of provider network
* Transitioned operations from St. Paul, Minnesota to Indianapolis, Indiana with
in 90 days
* Successfully maintained operations through a FDA product recall; minimized ero
sion to customer base

UCare Minnesota, Minneapolis, MN

Claims Director, May 2000 to April 2002
* Responsible for Claims Examiners, Auditors, Data Entry, Scanning & Vertexing D
epartments
* Implemented a Welfare to Work program; awarded national recognition for succes
s of program
* Leader for Executive Team Development Work Group
* Reduced claims processing by 10%
American Health Care, Richton Park, IL
Director of Operations, August 1999 to May 2000
* Responsible for Managed Care Contracting, Claims, Call Center & Auditing Depar
tments
* Eliminated claims back log by 70% within four months of hire
* Assisted in closing of the company due to receivership
* Reduced call wait times by more than 20% within 90 days of hire
* Improved network provider rates by 10%
HealthPartners, Bloomington, MN
Sr. Manager of Claims & Customer Service, August 1992 to August 1999
Regional Dental Manager, October 1988 to August 1992
Clinic Systems Supervisor, January 1987 to October 1988
* Increased productivity by 10% and reduced headcount by 10% in claims processin
g unit
* Management Representative for Local 12 Union Negotiations
* Minimized grievances filed in work areas by more than 20%
* Improved customer satisfaction for Dental office by more than 50% within one y
ear of hire

Education
Almeda College & University, Boise, ID
Bachelor's of Administration Degree, June 2002
University of Minnesota, Minneapolis, MN
General College
Lyman High School, Longwood, FL
College Prep
References
Eileen Kerekesh Teresa Strobel Lynelle Wood
HR Manager HR Manager HR Director
Pacific Pulmonary Roche HealthPartners, Inc
Novato, CA Indianapolis, IN Minneapolis, MN .
(415) 893-1518 (317) 521-2000 (952) 883 - 6000