WILLIAM F.

SULLIVAN
66 Woodbury Street
Hamilton, MA 01982
E-mail: wsaa6c90@westpost.net Mobile: (617) 285-2587

SENIOR OPERATIONS EXECUTIVE

Accomplished, performance-focused operations executive with commanding success i
ntegrating strategies, innovations, technologies, and personnel to build success
ful and profitable ventures. Strong strategic planning, organizational leadershi
p, and business development performance. High level of integrity with the utmost
respect from clients and colleagues. Keen negotiating and business relationship
management skills. Comfortable with full or collaborative responsibility for pr
oviding strategic direction for an individual or organization's image and produc
t-service lines.
Demonstrated Core Competencies
Change Management * Project Management * Restructuring * Strategic Planning * Te
am Leadership/Motivation
Ops Management * Process Improvement * Risk Management * Strategic Sourcing * IT
Strategy * IT Security
Process Improvement * AP/AR * Budgeting * Expense Control * Client Relations * N
egotiations
Presentations * Market Analysis * Customer Service * Benefits/Compensation * Emp
loyee/Labor Relations
Training/Development * Workforce Planning *Policy Development
PROFESSIONAL EXPERIENCE
Franklin Credit Management Corporation, Jersey City, NJ 2006-4/10
A specialty consumer finance company primarily engaged in the servicing and reso
lution of performing, re-performing and non-performing residential mortgage loan
s. Top revenues average $163M.
CONSULTANT, Corporate Initiatives (10/2009-4/2010)
Resolved core qualitative and quantitative issues, implemented growth plans, and
drove bottom-line revenue. Engagements involved a broad range of functions with
particular emphasis on tactical operational and marketing plans including data
analysis, report/document generation, and developing presentation materials.
* Seamlessly orchestrated and led the company's SAS 70 audit to assess internal
controls, ensuring concise and timely issuance of both Type I and Type II servic
e audit reports.
* Entrusted by the senior management team to oversee the Moody's Rating Scale an
alysis, and challenged to evaluate and advance the company's preparedness to sec
ure a favorable rating.
* Led a key Document Exception Project for an investor's closed-first-lien portf
olio acquired from other organizations, and strategically secured missing, criti
cal documents.
CHIEF OPERATING OFFICER (2006-10/2009)
Recruited as senior operating executive and given full responsibility for leadin
g multiple departments, including Servicing, Legal, IT, Facilities, and Human Re
sources. Mentored and guided a talented, action-oriented staff of 200 direct rep
orts with exceptional minds and extensive skill sets. Charged with maintaining f
luidity of operations and advancing office efficiency.
* Drastically decreased errors in communications with customers 80% by developin
g and instituting a formal training and education program within the organizatio
n as well as implementing quality control throughout the Servicing department.
* Spearheaded the creation and documentation of Policies and Procedures manuals
for all Servicing departments across the organization, documenting the organizat
ional code of conduct and step-by-step procedures on how decisions were derived.
As such, the company received an informal rating by Standard and Poors for exec
uting business according to outlined procedures.
* Singlehandedly implemented proactive techniques to resolve collection issues b
y implementing procedures to evaluate uncollected accounts. Created collection p
rocedures that significantly improved cash flow.
* Successfully directed the IT department to revamp an antiquated disaster recov
ery plan, replacing it with an innovative business continuity program, and deplo
yed effective security and intrusion detection methodologies.
WILLIAM F SULLIVAN - PAGE 2 E-mail: wsaa6c90@westpost.net * Mobile: (617) 285-2
587
Marnik & Sullivan, Peabody, MA 1985-2004
Marnik & Sullivan was a general practice firm specializing in litigation and rea
l estate law.
PARTNER/ATTORNEY
Acted as the law firm's managing partner leading all aspects pertaining to banki
ng, personnel, and corporate decisions. Personally handled litigation on behalf
of represented insurance companies in personal injury cases. Also, represented a
voluminous number of banks, mortgage companies, and credit unions in residentia
l closings and foreclosures as well as corporate, divorce, and criminal cases.
* Demonstrated skill and legal expertise and won numerous verdicts in trials inv
olving civil and criminal matters.
* Cultivated strong and sustainable relationships with corporate clients to enha
nce market awareness and drive long-term business development efforts.
* Built, managed, and directed a successful law partnership that thrived for mor
e than 19 years.
* Designed and implemented a comprehensive tracking process for all residential
matters in regard to time received until disposition.
EARLY CAREER:
* Law Office of William F. Sullivan: Private Practice, Criminal and Real Estate
Law
* Lipson & Sullivan: Associate, Real Estate Law Practice

EDUCATION
BA, Political Science
UNIVERSITY OF MASSACHUSETTS, Amherst, MA
JD, Law
SUFFOLK UNIVERSITY LAW SCHOOL, Boston, MA

BAR ADMISSIONS
* U.S. District Court, District of Massachusetts
* U.S. District Court, Eastern District of New York
* Supreme Court and all courts in the State of New York
* Massachusetts Supreme Judicial Court