Scott Haws

6926 Northview Ave. NE

Canton, OH 44721
H: 330-546-7486
C: 330-904-9100
shaa9710@westpost.net
CAREER SUMMARY
High-energy, top-performing service operations and planning professional with a
ten-plus year record of expertise in managing customer relations. Proven abilit
y to manage key account relationships and multi-stage projects, working effectiv
ely as part of a cross-functional team or independently. Highly effective in com
municating technical concepts to non-technical clients. Utilize exceptional inte
rpersonal, time management, and organizational abilities to effectively achieve
goals. Demonstrated strengths include:
* Relationship Building * Client Services
* Business Expansion * Product Sales
* Training & Coaching * Project Management
* Product Launching * Communication
* Sales Forecasting * Service Pricing / Contract Negotiation
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, Uniontown, OH 2000 - 2010
A global provider of integrated self-service delivery and security systems and s
ervices.
Regional Service Product Specialist 2008 - 2010
Promoted and sold products to optimize clients' remote ATM service and monitorin
g capabilities. Managed product implementation process and usage. Facilitated
solutions for all client needs.
* Created and implemented product marketing campaigns which led to a "win-win" c
ost savings for company while reducing response time to client needs by 75%.
* Increased customer awareness, acceptance and usage rate of Diebold Managed and
Integrated Services through presentations to client senior management.
* Facilitated 349% growth in customer terminal base from 1,000 units to 4,494 un
its in 2008.
* Exceeded product sales goals every year (three consecutive years) by an averag
e of 90%.
* Served as Subject Matter Expert for customers touring Diebold's Global Solutio
n Center.
Service Operations & Planning Manager 2006 - 2008
Responsible for end-of-life services related to specific products, developing an
d orchestrating roll-out of new service plans for new product. Provided leadersh
ip in areas of service pricing, workload standards, warranty programs, implement
ation, cost reduction initiatives, revenue growth initiatives and other related
aspects of the service business.
* Led improvement teams based on Diebold Business Improvement Systems and Six Si
gma principles.
* Served as Opteva Depositor No Print Issue team leader devising a solution whic
h led to a cost savings of $542,644 to the field service organization.
* Consistently selected to represent Service Operations and Planning on multi-di
sciplinary corporate product / service release teams consisting of engineering,
training, procurement, marketing and other corporate divisions.
* Upon product launch, analyzed performance of service in areas of revenue and p
rofitability.

Diebold, Incorporated
Sales Representative 2000 - 2006
Developed relationships with financial institutions, identifying needs and recom
mending solutions.
Promoted and sold, then processed and coordinated, orders for Diebold's vast pro
duct line of banking equipment, which includes physical and electronic security
products along with self-service terminals and managed services.
* Grew Zero Purchase History accounts by more than $250,000 annually.
* Attained Diebold Elite status for exceeding sales goals.
* Effectively managed and grew business relationship with Cardtronics, the globa
l leader of ATM deployment, while exceeding sales goals for region.
* Mentored and developed new associates.
* Created and implemented product marketing campaigns to increase regional sales
.
Plain Township, Canton, OH 2010 - Present
Plain Township Trustee
Provide the oversight, management and delivery of Township services to 43,000 re
sidents, while co-managing a $19.3 million budget. Township services include Fi
re / EMS / Safety services, Road Maintenance, Parks, Zoning and Economic Develop
ment.
* Oversee, as one of three Trustees, the employment of 80 Township associates in
the Fire, Road, Parks, Zoning and Administrative Departments.
* Execute the delivery of Plain Township's strategic plan.
* Served as Vice President, Board of Trustees in 2010.
EDUCATION
Master of Business Administration (MBA), 2006
Cumulative GPA 3.75
Walsh University, North Canton, OH
Bachelor of Science Degree in Business Administration (BSBA), 1999
Core concentration in Finance
Cumulative GPA 3.065 / Financed 100% of college education
Kent State University, Kent, OH
TRAINING
Six Sigma Black Belt Training, 2007
Six Sigma Green Belt Training and Certification, 2006
Graduated from the Dale Carnegie Sales Advantage Course, 2003
COMMUNITY INVOLVEMENT / LEADERSHIP ACTIVITIES / SPECIAL RECOGNITION
* North Canton Jaycees Member since 2008
* YStark! Events Committee Member, & Professional Development Committee Chair, 2
008
* YStark! 20 Under 40 Award Recipient, 2008
* Leadership Stark County 20th Class Graduate, 2007
* Diebold Employees Credit Union Board of Directors Officer since 2006
* Walsh Alumni Board of Directors, 2006 - 2007
* Greenwood Reads Program Volunteer, 2000 - 2008