Michele D.

Russell
3400 N. Alma School Rd
Chandler, AZ 85224
Phone: (480) 284-8867
Mobile: (708) 228-4577
Email: mr9118bc@westpost.net
OBJECTIVE: To secure a challenging position that will allow me to utilize my div
erse professional experience to further assist and serve individuals with variou
s needs.

EDUCATION:
Grand Canyon University Phoenix, AZ Master's, Professional Counseling March 200
9 to Present
Governors State University University Park, IL B.A. Psychology December 2006
Distance Learning Center for Addictions Studies Apple Valley, MN Aug 200
4 - Present
Substance Abuse Counseling - pursuing Certification
Sawyer College Hammond, IN Certified Massage Therapist 2001
South Suburban College South Holland, IL A.S. in Psychology August 1995
National Deans List two consecutive yrs.

EMPLOYMENT:
Central Arizona Shelter Services Veteran Case Manager Phoenix, AZ 2007-Present

* Develop an effective case plan for clients based on individual needs

* Research database and files for background information on returning clients
* Conduct an intake discussion with client, obtaining as much relevant informati
on as possible
* Assess client needs for basis of developing individual case plan
* Review case plan with client, providing resource information, referrals, and d
irection
* Set expectations with client of agency guidelines and compliance with case pla
n
* Establish and maintain referral resources in the community

Northern Trust Co Trade Processing Technician Chicago, IL 1997-2007

* Process 1900 trades per month while achieving 98% accuracy
* Responsible for timely and accurate research and resolution of all issues
* Complete all exceptions queues for same day within 2 hours
* Identify process inefficiencies and their origin.
* Created an action plan and communicated my findings to the appropriate section
managers
* Assess and evaluate all issues within two days of trade settlement
* Focused on the investment managers and client needs by anticipating and identi
fying their needs and taking actions to meet their expectations
* Continually search for creative ways to increase client satisfaction and overa
ll performance to ensure excellence with their investments.

Michele Russell's Resume

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Tri-City Community Health Center East Substance Abuse Counselor IN 2005-2006
* Utilizing a practical approach in developing skills to establish and maintain
life skills
* Incorporating activities for daily living through individual and group therapy
* Ascertaining treatment plans on an individual level as it relates to the clien
t's necessity
* Maintained timely and accurate daily charting of progress or internal conflict
s
* Conveying medical changes to the appropriate medical staff to ensure the safet
y of the clients
* Assisting inebriated clients with withdrawal symptoms during admission.
U.S. Railroad Retirement Board Claims Adjudicator IL 1987- 1997
* Timely and accurately examined, developed and adjudicated applications, claims
and benefits
* Responsible for corresponding with internal partners to resolve client initiat
ed inquiries and claims
* Responsible for timely, meticulous, succinct monthly reporting of claim status
MILITARY:
U.S. Army Reserve Drill Sergeant 1986-1994
* Responsible for overseeing and training up to 70 recruits in military operatio
ns and personnel
VOLUNTEER:
Active in Champions for Life Ministries for Prison Outreach (Inclusive of male a
nd female teens and adults)

ADDITIONAL QUALIFICATIONS:
* Drill Sergeant experience
* Assessment/evaluation capabilities
* Strong leadership, organizational skills and sound judgment
* Ability to direct and advise individuals with mental and physical illness
* Ability to prioritize and multi-task successfully
* Strong analytical skills and ability to handle volatile matters before they es
calate
* Excellent and timely written, documentation, and oral communication skills
* Effective as a team player, as well as, working independently
* Flexible and ability to adapt well in a changing environment