KAREN L.

VAUGHAN
916 Charlotte Drive
McKinney, TX 75071
(281) 900-9506
kvab69e2@westpost.net
Goal Obtain a position where I can leverage my extensive skills in business mana
gement to enhance the working environment. I believe in pro-active rather than
re-active management. Identifying potential problems and searching for solution
s prior to any conflict.
Experience C-Store/Gas Station Manager
Landmark Industries, Houston, TX
May 2009 through Present
Manage daily operations of convenience store/gas station. Responsible for daily
balancing of cash receipts, Lotto, gasoline, cigarettes and alcohol, the maint
enance of the building and property, hiring/firing and training of staff. Part
nering with the vendors to ensure
high sales volume and merchandising displays are current and attractive.
Floor Attendant/Supervisor Player Services
Hon-Dah Casino; Pinetop, AZ
June 2000 through December 2008
Supervised 10 employees in marketing/merchandising. Hiring/firing, budgeting and
administering employee evaluations. Wrote and implemented standard operating
procedures for Player Services Department and Promotions. Created and implement
ed promotional campaigns. Resolved customer conflicts and complaints amicably a
nd professionally.
Case Manager for Seriously Mentally Ill
Value Options, Mesa, AZ
April 2000 through December 2000
Counseled and documented sessions on an individual basis with up to 25 clients.
Created and established Treatment Plans for clientele. Arranged and organized
necessary services and assistance for clients.
Diversion Case Manager TASC, Inc.; Phoenix, AZ
October 1999 through March 2000
Counseled and documented sessions on an individual basis with up to 75 clients.
Created and established Treatment Plans for clientele. Arranged and organized
necessary services and assistance for clients. Prepared and reviewed documentat
ion and reports for submission to Court services for review of case.
Substance Abuse Counselor
Aliviane, Inc.; El Paso, TX
May 1997 through August 1999
Supervised and managed up to 4 employees. Counseled and monitored 100 recoverin
g heroin addicts and 30 dually diagnosed clients. Responsible for 12 core funct
ions: Screening, Intake, Orientation, Assessment, Treatment planning, Counseling
, Case Management, Client Education, Referral, Report and Record Keeping, and Re
ferral with other Professionals in regard to client treatment and services.
Education University of Texas El Paso; El Paso, Texas
1997 - Bachelor of Arts in Psychology, Minor in Criminal Justice
Midland College; Midland, Texas
1994 - Associate in Applied Science