MICHAEL D.

DICKENSHEETS
1728 South Bennett Street * Seattle, WA 98108 * 206-434-1398 * mdac36e2@w
estpost.net
Qualifications for Senior-Level Sales/Operations Management
Goal-driven professional equipped with 15+ years of success in sales and multi-u
nit management within both startup and established companies. Articulate commun
icator who applies excellent interpersonal skills to build relationships with al
l levels of staff and clients. Dynamic team leader offering proven talents in a
chieving sales budgets of $2.5M+, taking projects from concept to delivery, and
developing top-performing store managers, district managers, and sales represent
atives. Resourceful problem solver who views challenges as opportunities and ad
apts quickly to changing priorities. Additional areas of expertise include:
Operations/Facility Management New Store Development Profit/Loss Responsibility
Inventory Control
Division/Region Management Sales Training/Coaching Forecasting/Budgeting Loss Pr
evention
Project Planning/Coordination Policy/Procedure Development Negotiations Merchand
ising
SELECTED HIGHLIGHTS
* Contributed to the growth of a company from 13 retail stores with sales of les
s than $8M to 75+ retail stores with sales of $110M+.
* Spearheaded efforts to develop, implement, and provide training on standardize
d best practices between three divisions with a total of 225 stores and 1,000+ e
mployees.
* Entered into contracts and coordinated with state/county fairs, home shows, an
d other sales events and opportunities throughout Washington and Oregon, which g
enerated $3M+ in annual sales.
* Led districts of 10-18 stores to consistently achieve monthly, quarterly, and
yearly sales targets.
* Reduced monthly product losses on $7M+ in inventory from $100K+ to $5K by reva
mping processes and procedures to reduce theft and shrinkage as well as improve
operations.
* Generated millions of dollars in savings by proposing a new method for purchas
ing products.
* Played a key role in four company acquisitions/sales over a 14-year period.
* Participated as a member of a team that designed and launched two new retail c
oncepts in Washington and Oregon.
* Was the only employee to win the annual Presidents Award more than once, earni
ng the honor four times in 14 years in recognition of outstanding individual con
tributions to a company.
CAREER TRACK
KING'S MATTRESS 2009 to Present
* General Sales Manager: Hired as a consultant to assist owner in merchandise p
lanning, hiring, operations, inventory management, sales training and salesperso
n development. Developed a plan to expand the company's number of locations in t
he region. Oversaw inventory recording and reporting for distribution center and
7 retail outlets. Supervised the sales staff, created sales events and insured
proper merchandising of locations on a daily basis. Made recommendations and cr
eated operational and sales procedures in all areas of the company.
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MICHAEL D. DICKENSHEETS
206-434-1398 * mdac36e2@westpost.net
SLEEP COUNTRY USA 1994 to 2008
* General Manager of Logistics, Washington and Oregon: Coordinated the logistic
s, planning, build-out, merchandising, and opening of new store locations in add
ition to overseeing maintenance, contracts, leases, and outdoor signage for exis
ting stores. Researched new store locations and opportunities. Led a team in p
roviding accurate inventory recording and reporting for two distribution centers
and 75 retail outlets in Washington and Oregon-warehouse inventory exceeded $7.
5M annually. Supervised the loss prevention team. Supported sales staff, sales
events, and the merchandising department. Provided input on senior management
team decisions.
* Director of Synergy Development, Washington, Oregon, and California: Research
ed and standardized the best practices of three retail divisions (Sleep Country,
Sleep Train, and Mattress Discounters).
* District Sales Manager, Washington and Oregon: Hired, trained, supported, men
tored, and led sales staff to attain store, market, and individual goals. Ensur
ed high store standards for operations, maintenance, and customer service were m
aintained.
* Sales Trainer, Washington and Oregon: Developed and implemented sales trainin
g and operations manuals as well as a comprehensive, highly effective sales trai
ning program, implemented company-wide throughout the US and Canada. Created co
ntinuing training for all salespeople to ensure their success in all areas of sa
les and operations.
* Salesperson, Washington: Achieved monthly sales targets by providing exceptio
nal customer service and maintaining a large base of referral customers. Ranked
among the top five of all salespeople yearly while on the sales floor.
THE BON MARCHE 1993 to 1994
* Commission Salesperson: Sold mattresses and suits in a retail environment. A
ided customers in selecting appropriate product and service offerings as well as
opening store credit accounts. Ensured merchandise was displayed according to
corporate guidelines. Maintained an accurate cash register. Ranked among the t
op three salespeople in total retail sales in both the mattress and men's furnis
hings departments.
LEVITZ FURNITURE Prior to 1993
Commission Salesperson: Provided constructive direction to assist customers in
selecting appropriate, coordinated home furnishings. Assisted clients and the a
ccounting department with credit applications. Attained Presidents Club ranking
for producing $500K+ in retail sales annually; leveraged strong presentation sk
ills, proven customer relations techniques, and continued interaction with accou
nts to exceed weekly and monthly sales quotas.
Previously served as a Grocery Manager with Albertsons and as an Assistant HIC M
anager with Fred Meyer.
COMPUTER SKILLS
Escalate Retail * STORIS * Word * Excel * Profit Systems * PowerPoint * Outlook
* Intranet * BlackBerry
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