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Elizabeth A.

Scullion
18 Redwood Avenue * Wayne, NJ 07470 * (973) 616-1815 * esadceef@westpost.n
et
OBJECTIVE
To obtain a position that challenges me to utilize and contribute my technical,
administrative, project management and
engineering skills.

WORK EXPERIENCE
AT&T/IBM: Madison, NJ 2004-Present
Sr. IT Analyst of Voice Engineering
* Administrator of Cisco IPT and Nortel PBX Phone Systems for Maersk Companies,
North America.
* Support and maintain phone systems through IMACs and regular system maintenanc
e.
* Perform project and vendor management for new office phone systems and server
upgrades.
* Manage and maintain AT&T, Verizon and T-Mobile company accounts.
* Maintain team documentation of Maersk Companies voice environment.
Maersk Data USA: Madison, NJ
2001-200
4
Helpdesk Analyst
* Supported MS Windows 95/98/ME/2000/XP to 1000+ users via remote desktop and ph
one networks.
* Resolved global mainframe application issues for North America users.
* Utilized and implemented strong customer service skills through communication
and escalation.
* Performed personal computer maintenance and repair in a thorough and timely fa
shion.
The Home Depot: Totowa, NJ
1995-2
001
Installation Manager
* Implemented computer training to familiarize employees with in-store mainframe
systems.
* Supervised merchandise installation program, inspecting projects while solving
problems effectively.
* Balanced all cash drawers and prepared daily store reports highlighting curren
cy flow.
* Exhibited excellent customer relations, through effective communication.
* Organized store employee holiday events by coordinating catering, prizes and e
ntertainment.
RELATED EXPERIENCE
* Microsoft 97-2007 Office Suite Applications.
* Cisco Call Manager 4.2, Unity 4.2(1) and IPCC/ICM 6.0 Systems.
* Six Sigma and ITL Service Management Training.
* Remedy 7.5 & Peregrine 5.0 Service ticketing, incident, change and problem man
agement systems.
* Nortel Option 11 PBX, Call Pilot, Meridian Mail and Symposium systems.
* Quicken 2008 Deluxe.
* Windows NT/95/98/2000/XP, Macintosh OS:X: installation, repair and troubleshoo
ting.
* Installation, configuration and troubleshooting of various PC hardware and sof
tware systems.
EDUCATION
The Chubb Institute: Parsippany, NJ.
* Computer Technical Support Degree, 1999-2000.
William Paterson University: Wayne, NJ.
* Business Administration, 1979-1983.
INTERESTS
Reading, Cooking, Baking, Walking, Biking, Gardening, Volunteer as a Religious E
ducation Teacher, Parent/Teacher
Organization and First Aid Squad
REFERENCES
Available upon request.