MICHAEL J.

PETRIN, PMP
mpadd93f@westpost.net 94 Washington Dr.
571.437.7644 Watchung, NJ 07069

OBJECTIVE
Certified Project Management Professional (PMP) with extensive experience seeks
a Director of Operations position which utilizes my strong background in meeting
project deadlines, successful team oriented management style, and proficient pr
oblem solving skills.

QUALIFICATIONS SUMMARY
* An innovative and competent professional with 20+ year's operations management
experience resulting in a successful performance record, demonstrating the abil
ity to manage multiple tasks and projects to consistently meet tough deadlines.
* Adept at relating to people with diverse backgrounds and proficient at trainin
g, coordinating and motivating others to promote teamwork between various depart
ments to achieve company goals.
* Results-oriented self-starter with highly developed customer service experienc
e and over 15 years of promoting and managing client centric behavior.
* Experienced at price negotiation and proposal development. Skilled at independ
ent problem solving and handling difficult and stressful situations effectively.

WORK EXPERIENCE
Director of Operations 2007-Present
YCD Multimedia, New York, NY
Develop and direct operating procedures and process executions in a start up bus
iness environment to successfully implement multimedia systems for fortune 500 c
ompanies.
* Project manager of multiple, simultaneous nationwide rollouts. Responsibiliti
es include securing deliverables with vendors, executing installations, and work
ing closely with key stakeholders to meet their expectations.
* Streamline costs by developing vendor relationships to negotiate the best poss
ible pricing resulting in a 10-15% decrease in cost per project.
* Institute organizational definitions, priorities and structure. Created standa
rdized documentation including SLA (Service Level Agreement) and standard Scope
of Work questionnaire for Account Managers.
* Increase business productivity by creating operation procedures to connect mul
tiple departments for efficient use of resources.
Operations Manager 2005-2007
DMX Music, Springfield, VA
Managed multiple concurrent projects for mid to large size businesses, while bei
ng involved in all projects from pre design stage to finished install. Engaged
in the creation of operational and project management processes and procedures w
hich increased business operations efficiency.
* Validated the qualifications of all subcontractors, negotiated labor contracts
and managed project costs to stay within budget. Created labor force review pro
cess and periodically conducted project vendor reviews to monitor and control pr
oject costs.
* Engineered and designed communications systems from blueprints and site survey
s for sales and contract bids while adhering to building construction and electr
ical codes.
* Performed on-site surveys to track project progress and quality management, wh
ich helped develop one-on-one relationships with vendors and stakeholders result
ing in successful budget management.
* Partnered with sales staff using consultative sales approach for system design
, proposal creation, and client presentations culminating in an increase of 15%
sales turnaround time.
Operations Manager 2000-2005
MUZAK, Alexandria, VA
Managed 20 employee PMO responsible for servicing and maintaining a monthly clie
nt service base of $750,000 while executing a monthly budget consisting of $13,0
00 in recurring revenue and monthly equipment sales of $300,000. Responsible fo
r procurement and maintenance of $1,500,000 inventory.
* Met budget installation goals in all key metric categories while sustaining pr
ofitability objectives and effectively controlling labor costs achieving the hig
hest level of growth and profitability in the entire country for 2003 and 2004.
* Successfully recruited and managed extensive subcontract labor network of qual
ified technicians and negotiated price schedule. Negotiated union labor agreemen
t with existing technician workforce and achieved new 3-year term favorable to a
ll parties.
* Streamlined existing processes and procedures to maximize efficiency of indepe
ndent departments to work as one cohesive team supporting MUZAK's largest region
with excess of $24 Million in annual revenue.
* Consolidated operations, administrative, and sales functions of three MUZAK fr
anchises into one centralized regional hub.
Business Owner 1987-2000
Dolphin Communications, Newport News, VA
Business owner of communications systems installation and service company consis
ting of 5 employees and 10 subcontractors. Implemented project management proce
sses to increase revenues and manage costs.
* Estimated bids from Dodge Reports and created proposals and scope of work for
clientele using project management standards.
* Actively communicated and lobbied with business organizations in the community
to create business relationships. Developed marketing plan to generate new busi
ness by 15-20% per year.
* Involved in multiple concurrent projects meeting hard deadlines and strict bud
gets.

Bachelor of Sciences, Accounting, 1999, Christopher Newport University, Newport

News, VA
Project Management Professional Certification
Professional Activities: National Member, Project Management Institute; Member P
MI NYC Chapter; Member PMI NJ Chapter