NANCY J.

FERRARA
79 Ironwood Court
Middletown, NJ 07748 Residence: 732-533-5710
nfaec3b2@westpost.net Cellular: 347-880-2769
SUMMARY OF QUALIFICATIONS
Senior level Clinical and Operations Management experience in administration, Qu
ality Improvement and delivery of health care programs and services. Full manage
ment and clinical responsibilities. Key competencies in the following areas:
* Program Development
* Strategic Business Planning
* Marketing and Outreach Leadership
* Budget Development/Execution * Regulatory Interpretation
* Staff Development and Accountability
* Process Improvement and Cost Containment
* Team Building Skills
PROFESSIONAL EXPERIENCE
VILLAGE CARE OF NEW YORK (VCNY), NY 2004 - Present
A leading Not- for-Profit national provider of health care services for HIV/AIDS
and Geriatric populations with annual revenues of $142 million for residential,
community and home care services.
Administrator, Centers and Clinical Services - Manhattan
2006 - Present
Clinical, Administrative, Quality Assurance and Fiscal responsibilities for five
community programs of VCNY. Provides clinical and administrative leadership and
direction ensuring optimal staffing, care, and programming to meet the needs of
the community and those served, as well as the mission of the VCNY Agency
* Increased program census by 70%
* Developed and successfully managed and brought to completion RFP for short-t
erm rehabilitation services and national demonstration project for Medicare.
* Presented Short term Rehabilitation innovations at National conference and
received commendations for such
* Restructured staffing patterns to improve efficiencies and cost containment
* * Developed and cultivated new business with community supporters, funders
, and
* outside agencies.
* * Developed sub-specialty trainings for staff on various disease entities
and bench mark standards
* * Brought all medical records, documentation and environmental standards i
nto compliance
Branch Manager - Manhattan
2004 - 2006
Homecare branches in Manhattan and Brooklyn with a budget of $40 mil
lion and a census of 750
mixed payor sources with concentration in Medicare and Medicaid bill
ings.
* Brought to completion 365 outstanding episodes/accts receivable
within a 2 month period
* Reorganized and streamlined operations, achieving significant savings in ove
rhead costs.
* Participated in development and planning of customized computer software for
homecare needs
* Outreach and Marketing for new business opportunities and partnerships
AMERICARE CSS, BKLYN 1999 - 2004
Associate Director/Mental Health Specialist
Developed Mental Health Home care programming for Brooklyn, Westches
ter, Staten Island.
* Training and Staff development for Mental Health Services and skills.
* Led the New Business Development Team that successfully identified, partnere
d with and opened satellites in Adult care facilities throughout Brooklyn, Queen
s, Westchester and Staten Island.
NANCY J. FERRARA PAGE 2
PROFESSIONAL EXPERIENCE (Continued)
STATEN ISLAND UNIVERSITY HOSPITAL, NY
1983-1999
Administrative Director of Psychiatry
1996 - 1999
Member of the Hospital Executive staff. Managed daily administrative, fiscal an
d clinical operations with a management team of 6 and a staff of over 200 employ
ees for two acute psychiatric inpatient units, Private practice model-adolescent
program, 2 outpatient/community units, Ryan White grant funded HIV/Mental healt
h program, community Partial Hospitalization program, On-call Psychiatrist sched
uling for 365 bed hospital/community services, Hospital-wide Liaison and Consult
ant services
* Improved and streamlined processes to allow for a 1 million dollar cost savi
ngs.
* Developed Partial Hospitalization program and accomplished growth in census
to reach maximum capacity.
* Successfully directed all programs through Joint Commission and Office of Me
ntal Health survey processes.
* Fiscal responsibilities for services
* Community needs assessments for program development
Director of Patient Representation
1993-1996
Managed hospital-wide communications and complaint resolutions and customer serv
ice training. Reported directly to CEO/President. Chair of Hospital-wide Ethics
Committee. Executive member of Quality Improvement Committee.
* Created and implemented volunteer greeting and guide services
* Project manager for United Hospital fund Customer service programming
* Co-authored Hospital Policy and Procedure manual
Inpatient/Outpatient Psychiatric Nurse
1983-1993
* Provided clinical services and counseling to psychiatric pati
ents who were part of in -patient and
community programming via group and individual modalities.
* Member of Utilization Review Committee.
ST. VINCENT'S HOSPITAL, NY
Registered Psychiatric Nurse/Psychiatric Emergency Room
1993 -1996
CITY UNIVERSITY: COLLEGE OF STATEN ISLAND, NY
Adjunct Psychiatric Nursing Professor 1992-1996
 WAGNER COLLEGE, NY
Lead Instructor/Adjunct Professor/Community Health
1991-1994
EDUCATION and LICENSES:
CITY UNIVERSITY-BKLYN COLLEGE, NY
M.A., Healthcare Administration, 1991
WAGNER COLLEGE, NY
B.S.N. Nursing 1982
Registered Professional Nurse: Licensed in New York and New Jersey
AFFILIATIONS and MEMBERSHIPS
* Past PTA President
** Past Chairman of the Board of the Staten Island Children's Museum
* Current Board Member of Laurel Greene Homeowner's Association
* Doctoral Student: Natural Health
* Certified Meditation Specialist