ALAN HOVSEPIAN

21001 Plummer St. #105, Chatsworth, CA. 91311 * 818 7751546 * Cell: 818-5713608
* Email:hoval@yahoo.com

IT DESKTOP SUPPORT
Goal-oriented and collaborative IT professional with solid desktop experience in
hardware and software installation and troubleshooting to support growing busin
esses. Proven analytic and problem-solving skills with the keen ability to asses
s needs, define requirements, develop solutions, and execute technical solutions
that streamline and improve operating efficiencies. Adept in communicating with
technical and non-technical audiences. Provide phone and in-person support to c
lients and users.
PROFESSIONAL EXPERIENCE
Advanced Business Innovations, IT FIELD TECHNICIAN: Canoga Park CA Dec 2004 - Pr
esent
* Custom-built Windows based PCs and Servers offsite and performed setup and ins
tallation onsite.
* Added and managed users in Active Directory.
* DSL Installation and Setup.
* Setup laptops and desktops in a domain and none domain environment.
* Set up wireless printers and print servers as well as wired and wireless route
rs.
* Effectively Supported 50+ internal and external end users on a weekly basis us
ing Microsoft Server 2003 Small
Business and Terminal server.
* Troubleshot user problems in a timely and helpful manner with dedication and p
atience.
* Recommended modifications to meet specific system requirements, including hard
drives, memory, video cards, RAID Arrays.
* Installed, configured and managed Antivirus and Backup systems in the Small Bu
siness Network Environment.

Computer Palace, COMPUTER TECHNICIAN: Glendale/Tarzana, CA Apr. 2001 - Dec 2004

* Built, assembled, upgraded and set up PCs in stand-alone and a network environ
ment.
* Troubleshot software and hardware problems on Windows 9x/ Windows XP/2000/2003
, PCs and Servers.
* Performed Windows 9x / 2000/ XP setup, installation and upgrades.
* Troubleshot customer problems over the phone.
* Worked on custom software installation, operation, and upgrades.
* Home-based DSL / Wireless network installation and setup.
* Created company forms and charts using MS Word and MS Excel.
TECHNOLOGY CERTIFICATIONS
* CompTIA A+ Certified.
* Microsoft Certified Professional.
TECHNICAL PROFICIENCIES
* Platforms: Windows 2000, 2003 Small Business Server, Windows Vista, Windows 7,
Windows XP, Windows 98/95/3.11, Dos 6.22.
* Hardware: HP, Dell, and Intel Based Server and Desktop Platforms.
* Software: MS Office, Symantec: PC Anywhere, Backup Exec System Recovery, Endpo
int Protection, Ghost, Antivirus, Utilities, Win fax; Trend Micro Virus Scan, Mc
Afee Virus Scan, Partition Magic, Adware, Spyware, Malware, Virus-Removal, VERIT
AS Backup Exec.
* Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP. Netopia, Linksys R
outers, Linksys Print servers and Range Expanders. 3Com wireless Access Points.