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2653 E.

114 STREET - CLEVELAND, OHIO 44104 - 216-240-2436


- ddafa534@westpost.netDENISE J. DELANEYOBJECTIVE:
Professional person seeks an administrative/clerical position in an
office management setting, that will utilize my excellent
organizational, communication and office management skills, to
enhance the vision and mission of the organization, while allowing me
to benefit from a learning environment within a growing and
progressive company.
QUALIFICATIONS: Skilled in office procedures, minute taking,
calendar and travel arrangements Proficient in the operation of
computers and office equipment Trained in Microsoft Office, Word,
Excel, PowerPoint, Publisher, Outlook, Internet, E-Script Excellent
oral and written communication skills Ability to Internet Research
Excellent problem solving skills Ability to handle multiple
projects/tasks simultaneously in a fast paced environmentWORK
HISTORY: UNIVERSITY HOSPITALS CASE MEDICAL CENTER a" CLEVELAND,
OH. 2006 a" 2009DOCTORS SECRETARY a" CARDIOVASCULAR
MEDICINE Schedule patient appointments, maintain physician
calendars, maintain physician expense reports, prepare confidential
patient charts, refill patient prescriptions, answer phones,
prepare mail physician reports, handle and disburse interoffice mail,
schedule physician meetings, filing, perform various other office task
as assigned by the Department Supervisor and Department
Director.KAISER PERMANENTE a" CLEVELAND, OH.
2004 - 2006
ADMINISTRATIVE
ASST. 4 Provide direct assistant to the Director of Risk Management
and Patient Safety. Scheduled meetings, assist in meeting
coordination, maintain calendars for various department heads, create
agendas, take minutes at meetings, filing and handling confidential
sensitive materials, maintain and update existing department
information, make travel arrangements, Traveled to off- site offices
to perform various meetings and tasks, create PowerPoint
presentations and slide shows, perform other various tasks as
assigned by Director.WORK HISTORY: CONTFREEDOM
COVENANT CENTER a" CLEVELAND,
OH 2003 a"
2004OFFICE MANAGERProvide direct assistance to Church Pastor.
Supervise team of five (5) individuals. Oversee and maintain the
business operations/functions of the Church Office. Responsibilities
included, daily maintenance of confidential records and files.
Handling and processing of confidential and sensitive documents. Work
directly with off-site accountant (generating/producing various
financial reports, etc.) Attend off-site/on-site meetings for the
purpose of recording the board meeting minutes. Provide direct
assistance for 6 ministry group/department leaders. Assist with
Payroll. Additional secretarial duties included, typing, filing,
processing and distributing of mail, copying etc office supply
ordering. Additional duties performed as assigned by the Church
Pastor.BOWMAN DISTRIBUTION / BARNES DISTRIBUTION CLEVE,
OHIO 2000 a" 2003ASSISTANT
BUYERProvide assistance for various commodities buyers,
Responsibilities included, but not limited to, order processing and
order tracking. Perform computer and manual Data entry, record
keeping, Customer Service contact with both clients and supply
vendors, performed various administrative task as assigned by the
buyer(s).MARKETING PROGRAMS INC. BEACHWOOD,
OHIO 1995 a"
2000OFFICE INFORMATION SPECIALIST/QUALITY ASSURANCE ASST.Provide
Assistance to seven (7) area region market mangers within the
company. Processing National City Equity Line applications,
preparation and timely distribution of reports to managers and phone
center representatives, handle in-bound/out-bound service calls. Data
entry, record keeping and filing, performed quality assurance for
separate department within the company. Responsibilities included,
monitoring and assessing level of customer satisfaction for various
companies, (my clients were Speedy Muffler, in every state of the
U.S. as well as across Canada, and AAA Ohio Motorist Association
offices in the State of Ohio) Occasional duties working outside as
mystery/secret shopper.
EDUCATION:2010 a" CURRENT: INTERNATIONAL ACADEMY OF DESIGN AND
TECHNOLOGY a" WEB DESIGN AND DEVELOPMENT a" A.S. DEGREE COMPLETION
DATE DEC. 20111979 a" 1982: JOHN HAY HIGH SCHOOL GED
CERT. CLEVE, OH.ADD'L SKILLS: Desktop capabilities/experience
with strong to moderate knowledge of the following graphic designing
software: Photo Shop, Illustrator, Quark Express and PageMaker.
REFERENCES: provided upon request