SharDe N.

Atwater
5707 TPC Parkway Apt 1133
San Antonio, TX 7826
Phone: (808) 354-2266
E-mail: sharde86@hotmail.com
Contact Preference: Email
WORK EXPERIENCE:
12/2008 present
Green Greener Bags Company, San Antonio, TX
Contact: Yes
Employer Name and Number: Alan Radke at 210-354-1234
Receptionist and Data Entry
Interact with customers to provide and process information in response to inquir
ies, concerns and requests about products and services. Attend to visitors and
deal with inquiries on the phone and face to face. Supply information regarding
the organization to the general public, clients and customers.
Ensures that confidentiality of data collected and stored are maintained. Assur
es protection of the systems and data by performing at least one system back up
per day. Assists when and where necessary in developing improved patient record
s management. Consults with software programmers and/or evaluators for troubles
hooting database problems. Maintains accurate and up-to-date data. Attends requ
ired data entry trainings and meetings and provides input to enhance of data sys
tems.
06/2008 12/2008
Together Dating, San Antonio, TX
Contact: Yes
Phone Number of Employer: 210 -348-5763
Inbound Relationship Consultant and Customer Service Representative
Customer service representatives interact with customers to provide customer ver
ifications, process orders, forms, applications and requests, Directed requests
and unresolved issues to the designated resource.
Manage customers accounts; keep records of customer interactions and transaction
s, record details of inquiries, comments and complaints. Record details of acti
ons taken manage administration, communicate and coordinate with internal depart
ments, and follow up on customer interactions.
Also used multiline telephones, fax machines, personal computers, and MS softwar
e.
12/2007 - 05/2008
Infonexx, San Antonio, TX
Contact: No
Inbound Customer Service Representative/ Manager
Deal directly with customers either by telephone, electronically or face to face
. Respond promptly to customer inquiries. Handle and resolve customer complain
t. Obtain and evaluate all relevant information to handle inquiries and complai
nts. Perform customer verifications, process orders, forms, applications and re
quests. Directed requests and unresolved issues to the designated resource.
Manage customers accounts; keep records of customer interactions and transaction
s, record details of inquiries, comments and complaints, record details of actio
ns taken. Manage administration, communicate and coordinate with internal depar
tments, and follow up on customer interactions.
07/2006 - 12/2007
UniFirst, San Antonio, TX
Inbound Telemarketing
Customer service representatives interact with customers on the telephone provid
ing customer verifications, process orders, forms, applications and requests, Di
rected requests and unresolved issues to the designated resource concerns and/or
questions. Setting appointments for clients.
EDUCATION:
2009, St Phillips Community College, US-San Antonio, TX,
5/2004 James Madison US-San Antonio, TX, High School or GED.
SKILLS:
Skill Name Skill Level Last Used/Experience
All word programs Intermediate Currently used/6 years
LANGUAGES:
Languages Proficiency Level
English Fluent - Full Knowledge
Spanish Basic - Familiar