Business Operations Management

Results oriented, innovative professional with experience in Domestic and Intern

ational environments. Improved customer experience by providing faster turnaroun
d of products and services. Implemented numerous lifecycle planning strategies w
hile maintaining emphasis on delivery date, product quality, and adherence to bu
dget and time constraints.
Strategic & Operational Planning - Project & Program Management - Continuous Pro
cess Improvements
Enterprise Resource Planning - Customer & Vendor Relations - Budget, Cost & Inte
rnal Controls
Distribution & Logistics - Operational & Financial Analysis - Inventory & Materi
al Management
Workforce Planning & Scheduling - Management Reporting - Safety Assurance
Contract Compliance & Management - Organizational Development
Implemented performance standards, operating policies and procedures which reduc
ed labor costs. Designed resource estimating tool (detailing available hours of
over 600 developers) for projects which assisted customers in prioritizing proje
ct work. Highly developed communications, organizational, analytical, and inter
personal skills. PMP Certified.
Selected Career Highlights
Member of steering committee to make recommendations on technology to move a lar
ge ticket inventory from IBM punch cards to a computer database system. Able to
turn the inventory quicker with increased deliveries, streamlining entire whole
order process
Designed a state of the art distribution receiving, tagging, bagging, pulling, q
uality control, shipping, put away system, and security. Increased inventory fr
om $10 Million to over $25 Million. Realized a loss prevention of over $300,000
within an 8 month period.
Improved picking and quality control flow at the distribution center. Instigat
ed stapling like items together making the verification process quicker for QC.
Increased the flow of store tubs to the packing area and reduced overtime hours
significantly.
Designed and implemented a resource estimating tool to provide the application d
irectors and business with an estimate of resource hours available for developme
nt and testing on a rolling 12 month basis. Increased from 6 applications and 1
5 resources and after 4 years had over 30 applications and 500+ resources using
the system. Received service recognition certificate. Several years later, app
lied for a patent.
As a member of the CMM (Capability Maturity Model) committee and Vendor Manager,
received the first 100% on a detailed project audit for our offshore vendor set
ting the standard for Software Management Plan documentation and follow-up. Rec
eived service recognition certificate.
Solicited by the Sr. Assistant Vice President to conduct a special project whose
purpose could only be discussed with a handful of people. The project was to c
ompile actual project hours, by application group, by resource type (employee, T
ime and Material, Fixed Fee) for a period of 4 years for certain projects. Thir
ty one days later, massaged and manipulated over 85,000 lines of payroll, culled
the information needed, reviewed over 150 purchase orders for offshore hours si
nce they were fixed fee, and delivered 25 page PowerPoint presentation draft on
time.
Identified a serious issue with the confidentiality of Vendor Proprietary Inform
ation and code of conduct violation. Reported this issue to leadership team, th
e Governance Committee, and the Project Management Office. Managed team to succe
ssfully changes security procedures.

Professional Experience
AT&T Long Distance IT Billing, Richardson, TX, 1998 - 2009
Senior IT Business/Vendor Manager/Project Manager
* Oversight of offshore vendor contracts and fixed fee resource management ensur
ing on-time delivery and warranty follow-up.
* Conducted detailed analysis of SDLC processes which resulted in the implementa
tion of a rapid development strategy with a decreased time to market by several
months.
* Developed Microsoft Excel Resource Talent Forecasting Tool, by using linked fo
rmulas and macros, whose use grew from 6 applications/15 FTE's to 30 application
s/500 FTE's.
* Created numerous Microsoft Excel ad hoc project reports detailing project stat
us, resource usage, plan vs. actual, and historical comparisons going back 4 yea
rs.
* Subject matter expert in AT&T billing development group obtaining CMM level 1
and level 2 certification.
SBC Wireless, Dallas, TX, 1995 - 1998
Sales Manager - Kiosk Cellular Division
* Managed the installation and oversight of the Kiosk Division in grocery stores
within the DFW area.
* Success of division was growth of 3 kiosks to 20 kiosks within 1 year and FTE
growth from 6 to 35 sales associates.
* Cellular sales represented 11% of the market share when expectation was 9%.
Zale Corporation, Dallas, TX, 1985 - 1995
Manager of Distribution Center
* Managed all aspects of warehouse receiving/distribution, quality assurance, re
turns, security, and staffing of 150+ personnel and over $25M of merchandise.
* Researched and analyzed numerous security methods and presented recommendation
s to leadership. Realized loss prevention was over $500,000 the first year.
Education
BA, Colorado College, Colorado Springs, CO
Technical Skills & Certifications
Microsoft Word, Excel, PowerPoint, Visio, Project, Outlook, NetMeeting, Live Mee
ting
PMP Certificate #1333589 - April 2010
References Provided Upon Establishment Of Mutual Interest