Kathryn Dagenais Alexander

5 Morning Song Irvine, CA 92603 949-322-9567

kab5b924@westpost.net
VP / Director - Global Sourcing / Contracts
Contract Negotiations / Fortune 500 / Global Procurement / Business
Development / Major Accounts
Process Enhancement / Account Management / Benchmark Metrics /
Corporate Liaison / Client Retention
Seasoned global sourcing and contract specialist with skills groomed
in the environments of Toshiba and Mitsubishi. Designed and
implemented online major account procurement system. Developed
financing models for new product lines, improving revenue streams.
Established customer care account group. Career foundation as a
Controller.
* Negotiated and secured contracts for Toshiba, totaling $25M, with
air carrier and financing firm.
* Obtained multi-million dollar global contracts, making subsidiary
first to meet Toshiba Tokyo corporate goal.
* Developed policies, procedures and metrics for Toshiba's Bid and
Contract group, boosting monthly revenues from $3M to $20M.
* Designed reporting metrics for contract compliance & database,
boosting performance and contract renewals.
* Creative client solution added two generations of revenue streams
for Toshiba, past contract term.
* Won $15M contract renewal by developing asset removal process,
saving Toshiba clients' time and penalties.
Highlighted Accomplishments
Negotiated and secured contracts for Toshiba, totaling $25M, with air
carrier and financing firm. Global air carrier and major international
financing corporation were soliciting bids, with an online auction
scheduled. Prepared detailed solicitation responses and successfully
completed online auction. Managed final contract negotiations,
securing five-year and four-year contracts, respectively, for total
revenue of $25M.
Obtained multi-million dollar global contracts, making subsidiary
first to meet Toshiba Tokyo corporate goal. Parent company directed
subsidiaries to increase global opportunities 10%. Developed and
presented bid responses to $11B+ and $2B+ international suppliers to
oil / petroleum industry. Detailed operational policies and
procedures, process flows for communication, procurement, and
reporting.
Developed policies, procedures and metrics for Toshiba's Bid and
Contract group, boosting revenues 600%. Toshiba's bid and contract
group lacked organization and was generating monthly revenues of only
$3M Developed policies and procedures for internal and external
functions, with process flows for operational areas. Established
metrics for contract obligations, reporting key data to clients.
Increased monthly revenues to $20M with enhanced contract performance.
Resolved disputes with Fortune 500 clients, expediting collection of
past-due accounts receivables for Toshiba. Invoicing involving
third-party financing source and internal billing led to client
confusion and disputed accounts. Receivable payments were withheld.
Prepared reconciliation of all accounts, with clarification of
invoicing formats and interpretations. Met with all parties to resolve
disputes and achieve client satisfaction, clearing past due A/Rs.
Designed reporting metrics for contract compliance and database,
boosting performance and contract renewals. Customer solicitations
required benchmark reporting, with defined performance metrics on all
aspects of service. Developed metric and logic for database and
tracking system, customizable to individual contracts. Tracking
permitted identification and improvement of inefficiencies and
performance issues. Program provided periodic reporting to clients
with graphical presentations. Client satisfaction increased, resulting
in contract renewals and expansions.
Kathryn Dagenais Alexander Page 2
Creative client solution added two generations of revenue streams for
Toshiba, past contract term. Major client desired continued use of
fully depreciated Toshiba-owned assets. Financing source wanted assets
removed from their books upon maturation of lease portfolio.
Negotiated contract renewal with client, and designed and automated
financing terms. Toshiba received two-year high-percentage revenue
stream on fully depreciated assets. After two-year period brokered
assets to used equipment broker, obtaining additional revenue stream.
Won $15M contract renewal by developing asset removal process, saving
Toshiba clients time and penalties. Third-party financing source
required customers to return assets at contract end at their time and
expense. Worked with each financing partner to contract with partner's
repossession transportation company for asset removal. Removal
proceeded on time and at negotiated rates. Gained customer
satisfaction by eliminating penalty situations, winning repeat
business and client loyalty.
Career Experience
President and CEO, Hero Cards, Inc. ([1]www.herocardsinc.com), 2007 to
present. Hero Cards, Inc. is a part-time project that I founded to
assist charitable organizations through donations and assistance. This
project afforded me a flexible schedule, hours and a home-based office
while finding medical treatment and care for my Mom. Hero Cards, Inc.
provides tangible products for recognizing and thanking individuals
who make a difference in our world. The company offers a greeting card
line of the highest quality that is both cost and ecologically
conscious and a percentage of its profits benefits families and
organizations that face adversity through a heroic tragedy. Hero
Cards, Inc. is a member of the Greeting Card Association (GCA), the
Better Business Bureau (BBB) and is certified by the Women's Business
Enterprise National Council (WBENC).
I am the writer, creator, photographer, artist, financial statement
preparer, corporate tax return preparer and legal contract negotiator
and preparer. Drafted RFP's. Hero Card, Inc. holds over 26 copyrights
for its collection of writings, poetry, verses, artwork, photos and
illustrations. I am the sole project leader for website development
and shopping cart workflow. Established logic for product inventory
serialized all products with UPC codes, established Dun and Bradstreet
number, Federal Contracting number, i.e. CCR/Cage. Voted in as a
member of the Greeting Card Association (