TIFFANY D.

RICH
499 Walker Road
Pelham, AL 35124
Cell 205-410-5276
trb6f028@westpost.net

PROFESSIONAL SUMMARY
Ambitious, resourceful IT Professional with a BS degree in
Information Systems and broad "hands-on" skills in Web
design/maintenance, development, content management,
hardware/software support, training, account management and
project management. Thrive in both independent and
collaborative environments and readily adapt to evolving
business and technology challenges.
* Recognized for ability to partner with business leaders
and technical teams to plan, document, integrate and execute
complex project plans on time and on budget.
* Keen aptitude for learning and applying new concepts
quickly.
* Intuitive and analytical, skilled in developing
strategies for quick problem resolution.
* Inventive contributor, with a "make it happen"
attitude; always delivering on commitments. Assume complete
ownership of all projects/assignments, with strong
dedication to quality and customer satisfaction.
TECHNICAL SKILLS
Development: Java, C#, SQL, XML, HTML, Visual Studio,
ASP.Net
Databases: SQL Server 2005/2005 Express, Access
Platforms: Windows Vista/2003/XP, Novell
Software: MS Office Suite, PowerPoint, Project, Visio, Test
Director, Photoshop, Paint.Net, IIS, Active Directory, FTP
Clients
Other: Familiar with electronics, components and schematics
PROFESSIONAL CERTIFICATIONS
Certified Pharmacy Technician

PROFESSIONAL EXPERIENCE
EBSCO INDUSTRIES, Birmingham, AL; 2007 - Present
CUSTOMER ACCOUNT SERVICE MANAGER & IT SUPPORT SPECIALIST; 4
years
Effectively manage the delivery of online journal content in
various stages of development for 18 publishing accounts.
Provide comprehensive IT support to clients and their users
across the nation. Assist with development requirements for
Websites hosting journal content, review and correct
metadata issues and train users on all systems after go-
live.
* Troubleshoot and resolve site errors, purchasing errors
and access problems.
* Register and authenticate accounts using a method
called Shibboleth.
* Register and authenticate accounts using IP addresses
and Usernames/Passwords.
 * Handle or escalate reporting requests, access
activations, account deletions/updates.
KEY ACCOMPLISHMENTS:
* Consistently achieved all quality, quantity and time
standards for content delivery.
* Successfully directed multiple concurrent projects for
18 client accounts; ensured all project milestones on the
development schedule were completed on time.
* Rapidly mastered HTML and software tool developed in-
house, to enhance client sites with journal information
updates and other new functionality.
* Named Technical Lead for the Shibboleth authentication
method.
Environment: PowerPoint, Excel, Word, HTML, XML, Test
Director, ASM Solutions, Windows Vista/XP, Photoshop,
Paint.Net. FTP Clients, HTML Editors
ACCESSORY WAREHOUSE, Hueytown, AL; 2005 - 2007
CUSTOMER SERVICE REPRESENTATIVE & IT SUPPORT; 2 years
Drove truck accessory sales while maintaining Website,
Intranet and hardware/software. Processed orders by phone,
email and Website and resolved customer service and
technical issues. Oversaw purchasing and inventory control.
KEY ACCOMPLISHMENTS:
* Assumed control of IT functions, eliminating need to
hire IT staff.
> Maintained and troubleshot desktop, printer and
equipment issues.
> Set up audio and visual equipment for conferences and
Webinars.
> Maintained company data and posted sales reports on
Intranet.
> Updated Website with pricing, image updates, etc.
> Ensured all computers had valid Microsoft licenses.
> Set up new computers and peripherals for new employees.
> Seamlessly migrated data from one hard drive to
another.
* Created market ads and campaigns on a monthly basis,
from conception to printing.
* Produced skillful PowerPoint presentations for client
product introductions.
Environment: SQL Server 2005/2005 Express, Photoshop,
PowwerPoint, Excel, Visual Studio, IIS, Active Directory,
WiFi Routers, Ethernet Cards, Windows 2003/XP, HTML,
ASP.Net, XML
UNIVERSITY OF ALABAMA AT BIRMINGHAM HOSPITAL, Birmingham,
AL; 2001 - 2005
CERTIFIED PHARMACY TECHNICIAN; 4 years
Key resource in central pharmacy as well as rehabilitation
and psychiatric units. Recognized for accurate, on-time
delivery of all medications. Also calculated dosages for IVs
and injections, responded to emergency codes, restocked code
boxes and inventoried medications.
KEY ACCOMPLISHMENTS:
* Saved considerable costs and prevented problem
escalation by repairing IT issues on the spot during the
night shift vs. waiting the next day for IT staff or
vendors.
* Played key role in implementation of automated
medication machines (Pyxis). Streamlined delivery process
and trained nursing staff on effective utilization.
Environment: Excel, Access, Word, Windows XP, Novell,
Pyxis Machines
US MARINE CORPS; 1989 - 1992
ELECTRONICS SPECIALIST; 3 years
ADDITIONAL EXPERIENCE
University of Alabama at Birmingham, IT Degree Program
Project Leader and Programmer
* Planned, designed and implemented a Website for
students, parents and alumni with links to email, class
information, RSS feeds, student interviews/accomplishments,
tuition, housing, calendar and activities. Created secure
maintenance page for dynamic updates and stored changes on
server using SQL Server 2005. Placed an ad rotator in the
banner and used colors/schema that matched school policy.
Environment: Java, C#, Visual Studio, ASP.Net, Visio,
Project, SQL Server 2005
PROFESSIONAL TRAINING
Obtained 35 education hours for project management
methodology
EDUCATION
University of Alabama, Birmingham, AL
B.S., Information Systems & Programming, 2008