Thomas E.

Mullin
7 Laura Road, Monroe, New York 10950
C: (845) 492-9677 o H: (845) 238-2194 Email:
[1]tmba0542@westpost.net
General Manager / Director of Operations
With a 20+ Year career that has spanned a broad range of activities in
the Staffing, Outsourcing, Project Management Industry, driving
through teamwork, yearly benchmark setting growth, revenue/profit,
quality and customer satisfaction. A professional, flexible and
adaptable to new situations, driven by a propensity for growing,
managing and developing existing and targeted business while
maintaining a relationship between costs, sales volume and profit.
Documented record of a strong and decisive leader in organizations
comprising staff and field employees supporting unique client
requirements in reach and scale. Utilizing pragmatic management
principles centered on impact-driven financial models and strategy,
integrating new subject matter into existing operations, to achieve
operational excellence.
Results-Proven, growth-oriented focused leader with success in
delivery of Aggressive Market Share, Revenue/ Profit Growth, Quality
Initiatives, Customer Satisfaction, Shareholder Value while meeting or
exceeding the Business unit annual goals and objectives, leading to
long term retention of clients.
Proven effective team leader and player in planning, delegating and
monitoring work assignments for client projects while maintaining
outputs and living up to requirements or promises. Known particularly
for working successfully under pressure, commitment to on time
delivery, anticipating issues, corrective and preventative action,
dispute resolution, labor peace and a penchant for team work.
Core Competencies:
Turnaround and Operations Management Customer Service and Satisfaction
Productivity, Quality and Safety Improvement ISO 9002/TL 9000 Quality
Programs

Profit and Loss Management Client and Labor Contract Negotiations

Sales and Marketing Leadership Developing/ Executing Organized Plans
Strategic/Tactical Planning Business Development
Professional Experience:
Butler International/America, General Manager/ Director of Operations
1996 - 2009
Butler International, Inc., a member of NASDAQ, provides outsourcing,
project management, and technical staff augmentation services in the
United States. It offers expertise in technical, information
technology, and telecommunications disciplines .The Telecommunication
segment provides assistance with upgrading wireless and wire line
network infrastructure for enhanced voice, high-speed data, and video
services to telecommunications equipment manufacturers and service
providers.
* Elevated to this position as the overall business unit grew to a
$100 million year entity.
* Held full management authority for meeting established yearly
goals in sales, gross margin and profit goals for a $22 million
divisional organization within the business unit.
* Directed, administered, motivated and monitored 12-person
management staff and several hundred field employees in optimizing
goals, meeting client quality initiatives and audits as well as
customer satisfaction milestones. Managed P&L, financial planning,
multi-million dollar bid responses, contract review and line
structure.
* Directed all vendor and field labor activities cultivating strong
relationships through team work, training, coaching, positive
reinforcement and compensation reward programs.
* Established project measurements criteria and setting controls to
evaluate progress, quality, client expectations, continuous
improvement and corrective action where necessary.

Selected Overall Results:

* During a recent year of economic decline, attained 25.1% gross
margin and 17.9% profit on $22 million in sales and receiving
client testimonials for productivity and quality.
* During a year of fierce industry competition, increased bottom
line profit 66% from previous year by aggressive market expansion
and strategic planning process.
* Consistently received above average yearly performance appraisals
from my superiors and distinguished by being selected for
inter-company quality awards.
* Directed activities and audits in achieving and retaining ISO 9002
Quality Certification for 13 consecutive years, a credential
necessary to participate and compete in selected large customer
bases, e.g., Verizon, AT&T, Nortel, Ericsson, and Tellabs.
* Successfully negotiated (5) three years collective bargaining
agreements with the Communications Workers of America, preserving
and growing the revenue associated with union mandated projects by
the customer.
Butler International, Operations Manager 1992-1996

* Recruited to this Company during a recession and tasked with

driving market expansion and revenue by streamlining business and
jump start stagnant sales through fresh business strategy, process
redesign, team development and cost containment.
* As a functioning spokesperson, formed a team to suitcase a high
level capabilities presentation to familiarize the Company's
service offerings to prospective buyers in the industry. These
informative sessions resulted in progressive opportunities
starting out small until customer confidence was secured.
Selected Results:
* Return to profitability took several years as the struggling
economic climate delayed customer spending, impacting timely
turnaround progress.
* Customers increased volume of work as quality and favorable
 pricing prevailed.
* Business unit progressed from a $50 million entity to $100 million
entity
Verizon Wireless (formerly NYNEX/NYNEX Mobile), Director of Marketing,
1991 - 1992
* Promoted to this executive role reporting to the Executive
Director. With growth and market expansion being essential to the
future, was selected to plan and execute a 6 month market trial,
involving 250 participants, utilizing novel hand held cell phones,
throughout the New York Metro area. Due to a lack of budget
resources, creatively persuaded the cell phone manufacturing
vendor community to donate the cell phone equipment. Realizing in
1992, these devices were in their infancy, the trial goals were to
establish, customer acceptance of smaller non vehicle cell phones,
technology nuances, service interruptions, cell tower propagation
needs, regulatory compliance, and marketable price plan
thresholds.
Selected Results:

* Improvements to cell service through recommended cell tower

additions, strategic propagation planning and the use of CDMA
technology.
* Improved device modifications through shared trial data feedback
with the cell phone manufacturing community.
* Bold minutes of use price plans, to include unique flat rate were
recommended to break the barrier to the affordable consumer mass
market.
* Current price plans reflect closely to the recommendations made in
this trial, leading to market penetration of the consumer mass
market.
Verizon (NYNEX), Associate Director 1987 - 1991
* Reporting to the Director, was handpicked as team leader for the
launch of 5 million calling cards to existing customers, necessary
for the mobile consumers to utilize pay phones and third party
billing use. This unique card was designed to unite the new
Company resulting from the AT&T divestiture, in preserving multi
million dollars in Company revenue.
* Prior to card launch, the activities necessary for a successful
rollout included:

Card design acceptance, technical compatibility with internal billing

systems, vendor coordination, market research, focus group
participation, database systems security, regulatory compliance, and
customer education plan.
Selected Results:
* Project launched successfully with few operational mishaps.
* Handed next stages of project off to a colleague after being
promoted to Director of Marketing.
Education & Professional Courses:
* Mercy College, Dobbs Ferry, N.Y. - B.S. Business Administration,
Major, Marketing
 * Wharton Business School, Philadelphia, PA. - Executive Education
Program
* Completion of Inter-Company Technical and Leadership Training
Courses

References
1. mailto:tmba0542@westpost.net