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Maria Lourdes Cruz, PHR

351 William Street


Piscataway, NJ 08854
732-752-2233 (H) * 732-710-6297 (C)
mcba0984@westpost.net

Senior Human Resources Professional


A successful Human Resources professional with extensive experience in developme
nt and management. Highly competent in areas of employee relations, recruitment,
job evaluation, compensation and benefits administration. Dynamic and results o
riented with proven business organizational, communication and team building abi
lities. Experienced in mergers and acquisitions.
Employment & Retention Downsizing & Restructuring
Employee Relations Mergers & Acquisition
HR Policy, Process & Systems Design Strategic Management Planning
Business Partnership
Created strategic recruiting plan to attract diverse talent. Participated in st
aff planning activities and interview managers to determine hiring needs and bus
iness strategy.
Created a strong HR unit to handle and execute strategies for employee developm
ent and management plans.
Successfully cultivated strategic partnership with business units and outside v
endors to achieve revenue and profit objectives by streamlining the organization
, effectively hiring and selecting people, and optimizing productivity through p
erformance management.
Employee Relations
Established a productive relationship with senior management, colleagues and st
aff at all levels. Competently handled potential labor-management conflict throu
gh mediation and amicable settlements without litigations.
Highly competent in coaching line managers on performance standards and constru
ctive employee discipline.
PROFESSIONAL EXPERIENCE
Corrections Corporation of America, Elizabeth, NJ
2007 - 2010
Manager, Human Resources
Responsible for managing and coordinating the day-to-day human resources program
s and processes for the workforce including but not limited to employment and re
tention, employee relations, benefits administration, and performance management
. Partner with top management team on design, delivery and process improvements
of core HR programs.
Responsible for the facilitys accurate reporting and compliance to the overall
corporate Affirmative Action Program. Identified opportunities to positively imp
act diversity hiring efforts.
Maintained a productive and effective labor-management relationship with the tw
o labor unions representing the facilitys rank and file.
Developed an effective tracking system of viable candidates submitted to the co
ntract government agency for security clearance.
Maintained knowledge of industry trends and employment legislation. Ensured tha
t facility is in compliance.
Sovereign Bank, Newark, NJ 2006 - 2007
Employee Relations Manager, Vice President
Provided employee relations support to business units focusing on coaching manag
ers and employees through difficult situations, providing conflict resolution, m
anaging career development, managing employee recognition programs, and other in
itiatives as necessary.
Major impact in the transition process related to merger/acquisition by Soverei
gn Bank. Orchestrated a focused, yet flexible corporate culture to facilitate se
amless integration of Independence Community Bank business units and personnel.
Coached, counseled, and advised managers on day-to-day employee relations and p
erformance management issues to include conflict resolutions, progressive discip
line and terminations, ensuring compliance with all policies and mitigating risk
to the bank.
Independence Community Bank, Newark, NJ 2000 -2006
(Prior to acquisition by Sovereign Bank)
Manager, Human Resources, Assistant Vice President
Directed and managed HR operations in New Jersey. Scope of responsibilities enco
mpassed the entire HR function with emphasis on employment, employee relations,
performance management, EEO/Affirmative Action/Diversity initiatives, and benefi
ts.
Provided full life-cycle recruiting support and conduct searches for mid to sen
ior level positions in the retail and business banking divisions. Proactively ma
intained a pool for teller positions that has 33% turnover rate.
Successfully led recruitment and selection for key positions throughout the NJ
organization. Employee retention initiatives for managers and officers hit a 97%
success rate over a seven-year period.
Demonstrated strong leadership and hands-on approach to employee-management rel
ations. Significantly reduced legal exposures to 0% by the time of merger with S
overeign Bank.
Managed the EEO/Affirmative Action process that ensured diversity hiring and in
ternal promotional practices impacting success in meeting the EEO goals.
Bio-Chem Valve Inc., Boonton, NJ 1991 - 2000
Human Resources Manager/Office Manager
Directed and managed the Human Resources and Administration Offices. Introduced
industry specific best practices benchmarking programs as catalyst to a startup
organization. Managed general bookkeeping along with administrative functions.
Transitioned office management from administrative function into a full HR depa
rtment and a strategic business partner. Worked directly with the President and
senior management team streamlining the processes for maximized efficiency and e
ffectiveness within the company.
Maintained knowledge of industry trends and employment legislation.
Developed and maintained an effective hiring procedure for plant personnel, inc
luding relationship with various vocational schools. 50% of assembly workers mov
ed-up to become machinists or qualified for other benchmarked positions over a f
ive-year period.
EDUCATION: B.S., Psychology, University of Santo Tomas, Manila, Philippines
CERTIFICATION:
PHR Professional Human Resources (HRCI/SHRM)
HR Management Essential Certificate / Advanced HR Management Certificate / Equal
Employment Opportunity Certificate, Rutgers University - Center for Management
Development, New Brunswick, NJ
TECHNICAL SKILLS
HRIS Systems Ceridian, JD Edwards/Oracle, People Soft
Microsoft Office Word & Excel
MEMBERSHIP: Society for Human Resources Management (national & local chapter)
LANGUAGE: Bilingual, English/Filipino with working knowledge of the Spanish lang
uage.

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