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William A.

Blackmore
* 702.407.3039 * 702.420.6951
* www.BakosGroup.com/resumes/wablackmore.pdf * wbba1c30@westpost.net

EXECUTIVE / DISTRICT / REGIONAL / DIRECTOR / MANAGEMENT PROFESSIONAL


"Success is not a matter of desire, but the product of hard work."
Results-driven management professional with more than 20+ years of successful ex
perience in building profitable organizations within highly competitive markets.
Broad-based general management and P&L oversight of all corporate operating, sa
les, marketing, product, and human resource functions. Consistently successful i
n identifying and capitalizing upon market opportunities to drive revenue and pr
ofit growth.
"What Others Say..."
"Bill was relentless in pursuing company goals and objectives; he was very compe
titive and extremely successful in building management teams and achieving both
profit and sales goals for three different Districts at Flying J Inc."
Ron DeJuncker, VP Restaurant Operations, Flying J Inc.
"Bill was probably the best leader I have ever worked for. He maintains a high s
ense of urgency, delivers on all commitments in a timely manner, is very loyal t
o his people, and always provides a challenging work environment and the trainin
g and support needed to be successful."
Gary Crosser, District Manager, Flying J Inc.

Selected Highlights: For Country Market Restaurants - Flying J, successfully tur


ned around the performance of 3 underperforming districts spanning 12 states and
39 locations, resulting in an average of $26 Million to $40 Million in each dis
trict. * Directed all facets of opening and establishing 2 high-end restaurants
for Stackwood; achieved $10 Million in annual sales for 5-consecutive years. * I
ncreased district sales by 5% each year for 6 years running at 9 Stuart Anderson
locations.
Career Track & Performance | Driving Forces
DIRECTOR OF OPERATIONS 2009 - Present
MANCHA DEVELOPMENT CORPORATION Las Vegas, Nevada
Proactively and effectively direct all aspects of the Laguna Division tasked wi
th the conceptualization, development, and launch of concept operations and free
-standing enterprises located in casinos and other high-traffic strategic locati
ons for this $100 Million company. Collaborate closely with senior executives an
d the company's owner in market analysis, assessing trends and industry conditio
ns, financial challenges, and formulating both short and long-term goals. Manage
d P&L requirements, and direct marketing planning and execution.
* Take leading role in the development of new policies and system development an
d implementation to achieve profitability, lower costs, and maintain a satisfied
workforce.
* Drive HR actions, including benefits and salary planning, retention, managemen
t training, recruiting and hiring, and compliance.
* Due to efforts, turned around underperforming division losing money for 2 year
s and achieved profitability in less than 120 days. Led development of 2 new con
cepts currently on track to open in 10 to 15 locations by end of 2010. Overall,
Laguna Division generates 20% of total revenue and 38% of total corporate profit
s.
DISTRICT / AREA MANAGER 2002 - 2009
COUNTRY MARKET RESTAURANTS - FLYING J INCORPORATED Ogden, Utah
Held full P&L responsibility and directed the daily operations of 13 locations
across 5 states that included full-service fine dining, buffet, and QSR restaura
nts for a $16 Billion company. Authored and managed a $32 Million annual budget,
oversaw senior-level management hiring, and created and implemented new policie
s, procedures, and practices to lower costs, improve quality and service, boost
staff competencies, and impact current and future growth opportunities.
William A. Blackmore Page 2
* Mentored and developed a team of highly-competent, forward-thinking District M
anagers, General Managers, and Kitchen Managers. Evaluated performance to facili
tate professional and career growth, and encourage personnel to set high persona
l and professional goals and standards.
* Created and directed ongoing training programs for managers and other selected
personnel. This included customer service, management methodologies and concept
s, workers' comp and risk management, marketing and promotions, financial and bu
dgeting skills, purchasing, hiring and staff evaluations, and other critical ski
lls to beat the competition and ensure continual growth in revenues and market s
hare.
* Utilized expertise in systems design and utilization to assist at the corporat
e level in creating new systems and improving existing guidelines to reflect cha
nges in the business and to meet projected challenges and realities. Crafted tra
ining manuals and documentation, and ensured systems aligned to company's short
and long-term goals.
* Spearheaded marketing and promotions of all locations to grow awareness, eclip
se the competition, and build a loyal client base.
* Other achievements include completely turning around the performance of 3 dist
ricts spanning 12 states and 39 locations. Averaged $26 Million to $40 Million i
n each district.
DIRECTOR OF OPERATIONS 1997 - 2002
STACKWOOD RESTAURANTS Lincoln / Omaha, Nebraska
Key player launching and building an organization from the ground up offering t
op-quality steaks, seafood, and smoked meats to discriminating clientele and gen
erating $10 Million from 2 locations. Collaborated closely with executives in de
fining company objectives, developing initial and ongoing business plans, capita
l expenditure approval, location identification, facility construction, menu dev
elopment, staffing, and employee hiring, training, and retention. Developed all
aspects of the concept from the ground up, including design and layout of buildi
ngs.
* Created, implemented, and managed all systems to govern daily operations, to b
uild a high-performance workforce, and to control administrative and financial f
unctions.
* Monitored daily operations at both locations. Ensured product quality met clie
nt and corporate requirements, evaluated managers and employees, and identified
and resolved issues as required.
* Managed HR activities, including benefits administration, workers' comp, recru
iting and hiring, management development, and compliance with local, state, and
federal guidelines.
* Both locations opened at $5 Million in annual sales volume. Maintained sales l
evels each year until sale of company.
DISTRICT MANAGER 1990 - 1997
STUART ANDERSON'S BLACK ANGUS - AMERICAN RESTAURANT GROUP San Diego, California
Oversaw operations of 9 restaurants. Duties included budgeting and financials,
market analysis and planning, policy development, new product development and la
unch, marketing and promotions, management training, quality assurance, and mark
eting and advertising. Held full P&L responsibility, and controlled a multimilli
on annual budget.
* Conducted management training in areas of administration, human resources, and
operational systems at the regional and district levels to achieve corporate ex
pectations and maintain superior product quality and customer satisfaction.
* Increased sales in District by an average of 5% each year for 6 consecutive ye
ars, with profit margin increases averaging 7% each year. Achieved $22 Million t
o $26 Million per year for District out of total company sales of $300 Million.

Learning Credentials
BUSINESS COURSEWORK
California State University, Long Beach, California
Interests & Activities
Passionate Golfer * Physical Fitness * Sports