Dawn E.

Loken-Smith
5811 Berryhill Drive (817) 561-7406
Arlington, Texas 76017 dlbc40dc@westpost.net

SKILLS:
Software Knowledge
MS Excel
MS MS Word
Outlook
Pinnacle
MAS 90
AS400/RSI
FoxPro
Oracle
Lawson
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EDUCATION:
Graduate: Lynnwood High School, Lynnwood, Washington 98036
University of Phoenix: Attending as of August 2010 (Associate of Arts Degree in
Business Administration).
CAREER ACCOMPLISHMENTS
Health Lead Systems, Inc.
05/2010 07/2010
Office Administrator (Worked for a Brokerage firm (2 sister companies) for those
needing medical benefits)
Processed weekly payroll including commissions for 4 TSRs using ADP.
Recorded TSR sales into Excel ledger. Prepared / updated weekly commission repo
rts for 8 TSRs from agents back office and Excel 2007.
Prepared individual TSR weekly sales per hour report for review and signature.
Processed membership sales into brokers back office.
Maintained / updated Word and Excel 2007 documents as needed.
Maintained employee files, processed new employee paperwork, entered into ADP p
ayroll, personnel changes as needed in ADP.
Updated and prepared weekly TSR sales per hour report for team lead.
Medical providers look up per TSR request via marketing company provider networ
k.
Opened office daily, maintained cleanliness of the office and monitored office
and cleaning supplies..
Informed corporate office of amounts due on monthly utilities.
Maintained monthly lead reports for distribution to the team lead. Monitored/re
ported Net Quote Leads on a daily basis in Excel.
Contract Assignments 02/2009 05/2010
A/R & Commercial Collections
* Handled all collection activities (credit cards to posting of checks and cash)
.
* Process daily accounts receivable using ASI software.
* Called delinquent customers as necessary.
* Researched short pay situations.
* Complete all paperwork for write-offs and collections.
* Prepare and send reminder letters for delinquent accounts.
* Prepare A/R Aging schedule for accounts outstanding utilizing Excel software.
* Weekly updates to Accounting Manager.
Commercial Collections
* Collected on portfolio of accounts which contain over $1.25 million dollars (a
pproximately 350 customers) in uncollected revenue from 30-90+ days past due. T
racked payments and reported financials utilizing Excel for the Credit Managers
review.
Republic Services
05/2008 10/2008
Collections (Commercial/Industrial)
* Conducted extensive research and skip-tracing to locate customers utilizing we
b-based programs.
* Negotiated, monitored, and tracked payment arrangements to ensure timely payme
nt by customers whose accounts were past due 60-150 days.
* Created and maintained accounting records using RSI accounting software/AS 400
.
* Processed and informed customers of NSF check status via certified mail.
* Supported Division Controller by identifying and preparing files for 3rd party
collection agencies.
* Reconciled/adjusted accounts as necessary.
* Utilized Pinnacle and Excel software for reporting purposes.
Contract Assignment 10/2007 02/2008
Accounts Receivable
Posted $0.5 million daily via e-fax and corporate lock boxes.
Reconciled monthly revenue reports and General Ledger to ensure accurate/timely
accounting record.
Utilized Pinnacle and Excel software for reporting purposes.
Trinity River Authority 02/2007 -
10/2007
Accounting Clerk/General Office
* Maintained 5 operational entities by reconciling funds on a monthly basis.
* Processed A/P including verifying payables for accuracy and compliance with th
e Annual budget.
* Assisted with the preparation of the Annual Budget for multiple Funds.
* Retained detailed financial spreadsheets for all participants of the Risk Rete
ntion Fund using Excel.
* Performed Payroll maintenance for entire Authority; including changes in salar
y, grade, step, level, etc. and verified employment for past and current employe
es.
* Processed 150 invoices weekly through Lawson in compliance with the annual bud
get.
* Brought past due accounts current for multiple departments.
International Marketing Agencies, Inc. 10/19
98 07/2006
Accounts Receivable Manager/Vice President
* Planned and managed daily operations of 1 A/R specialist.
* Managed processing of 500 - 1,000 direct-bill, monthly invoices for group and
individual accounts to ensure accurate billing of medical benefits purchased by
members.
* Researched escalated member disputes and resolved account inquires in a timely
manner.
* Created, updated, maintained, and processed members credits, debits, refunds,
and credit card chargebacks with 4 major credit card merchant accounts, VISA, Ma
sterCard, American Express, and Discover
* Created and maintained bank drafts, credits, debits, and ACH bank returns for
members via internet.
* Developed a comprehensive policies and procedures training manual for Accounts
Receivable and Accounts Payable.
* Prepared and audited approximately 3000 weekly commission checks in upward amo
unts of $200,000.
* Investigated and resolved discrepancies in commission payments.
* Assisted IMAs (Sales Associates) with membership enrollment, cancellation, and
reinstatement.
Member Service Representative (Promoted)
* Provided personalized support services to members regarding product knowledge,
pricing, policies and procedures, commission schedules, billing changes, and ot
her items.
* Trained, supervised, and evaluated performance of new-hire MSRs to ensure cons
istent achievement of company goals for high-quality service.
* Reviewed, processed and paid dental claims for members and company employees r
eimbursement.

ADUCO INTERNATIONAL, INC., Mansfield, Texas

06/1997 3/1998
Purchasing Assistant/Warranty Coordinator
Purchasing: Researched vendors nationwide to locate raw materials for a manufa
cturer of Brahma canopy tops for pickup trucks. Negotiated pricing and purchase
d raw materials, parts, and office supplies. Prepared and processed Purchase Or
ders. Assigned P.O. numbers. Set up new vendor accounts.
Customer Product Warranty Claims: Processed warranty claims for customers nati
onwide. After claims approval, scheduled pickup, repairs, and delivery of canop
y tops. Followed up with customers to ensure their satisfaction. Processed Sale
s Orders and Work Orders for repairs.
Maintenance: Updated service records for routine maintenance and repairs of co
mpany vehicles which included three 53 ft. tractor/trailer rigs, four pickup tru
cks, and warehouse forklifts.
24 HOUR INC./GRIFFIN MECHANICAL, Dallas, Texas
05/1994 -02/1997
Administrative Assistant/Receptionist
Administrative: Provided general administrative services for a company which d
elivered heating, air conditioning, and mechanical contracting services for comm
ercial and industrial facilities. Assisted President as needed. Coordinated pr
ojects between clients and vendors. Mailed and filed letters, invoices and cont
racts. Set up and maintained customer service files and records.
Customer Service: As company telephone Operator, received and recorded service
calls from customers. Picked up and recorded overnight service calls from cust
omers for early morning dispatch.
Personnel Administration/Employee Benefits: Screened, interviewed, and hired e
mployees. Reviewed and distributed insurance and benefits packages to new-hire
employees. Monitored return of employee forms in a timely manner. Assisted emp
loyees with preparation and processing of insurance claims.
Purchasing/Inventory Control: Assigned Purchase Order Numbers for parts and su
pplies ordered by Service Technicians and Contracting Department. Assigned cost
code and general ledger code to Purchase Order. Maintained Purchase Order Log
to ensure accuracy and control operating costs. Monitored, tracked, and ordered
office supplies monthly. Coordinated and ordered printed materials with printi
ng company.
Distribution: Prepared packages for pickup and shipment by Federal Express and
U.P.S.