KATHY ANDERSON

1107 South Oak Avenue * Sanford, FL 32771

kdachowski@aol.com * H: 407.330.4597 | C: 407.792.9389
FINANCE DEPARTMENT MANAGEMENT
Team Leadership * System Development * Account Collection
Results-oriented, decisive leader orchestrating operational activities to analyz
e and resolve client needs and meet company objectives. Strategic thinker and pr
oblem solver with comprehensive experience in customer service, finance and supp
ort operations. Direct wide range of daily business tasks and administrative fun
ctions to achieve efficient workflow and balance multiple, competing priorities.
Proactively develop innovative solutions to organizational, operational and cli
ent issues. Exceptional interpersonal and collaborative skills in team and large
system dynamics; proven skill in managing escalated clients. Effective trainer
and motivator of diverse staff.
CORE COMPETENCIES
* Billing/Collections Oversight
* Client Relation Management
* Call / Sales Strategies
* Accounts Receivable
* Staff Leadership
* Training & Mentoring
* Risk Management
* Conflict Resolution
* Business Communications
* Cross-functional Collaboration
* Process Efficiency
* Negotiations & Contracts
PROFESSIONAL EXPERIENCE
MEGAPATH, INC. - Wallingford, CT 2001 - 2010
Director, Credit & Collections
Oversaw collections staff and worked with cross-functional departments to ensure
identification and collection of receivables accomplished within established ta
rgets. Developed and improved operational goals and processes with responsibilit
y for managing delinquent accounts for purpose of collecting past-due balances.
Evaluated quality of accounts receivable and assigned risk factors by generating
reports and conducting credit reviews. Assessed credit practices and recommende
d changes in procedures and policies. Supervised representatives responsible for
conducting credit investigations and collecting on overdue accounts. Communicat
ed and presented monthly sales journal, aging and general ledger entries to seni
or leadership team. Managed all Billing and Accounts Receivable aspects includin
g system development, programming and support.
Key Achievements:
* Developed entire credit & collection processes including credit review process
, accounts receivable aging reporting, aging review, customer notifications, ser
vice interruption process and automation, negotiated and hired third party colle
ction agency.
* Automated billing, collection, accounts receivable and cash applications proce
sses.
* Updated all manual processes into an automated queue task delegation environme
nt to increase efficiency within the accounts receivable and collections departm
ents.
* Completed and implemented a credit card processing handling change which drove
down credit card processing fees by 10%.
* Introduced measures to ensure no over-billing, working closely with IT for pro
per Accounts Receivable reporting.
* Spearheaded successful collection of $200K in unbilled revenue.
* Provided highly accurate and meticulous reporting to senior level management.
* Guided initiatives that decreased over 60 day aging to 5.2%.
* Selected as the key east coast finance employee for the operating systems inte
gration.
* Migrated seven years of billing data from Oracle platform to SQL to create a t
ax and billing archive database.
* Received Most Valuable Finance Employee of the Year in 2009.
COVAD COMMUNICATIONS - McLean, VA
Senior Systems Engineer 2000 - 2001
Trained National Internet Service Providers on network expansion and development
. Worked directly with clients and local carriers to order, install and place ba
ckbone expansion circuits. Developed national training documentation on circuit
installation and processes.
* Promoted from Senior Channel Support Manager.
COVAD COMMUNICATIONS - McLean, VA 1998 - 2000
Senior Channel Support Manager
Managed daily operations, including planning and execution of business operation
s as direct liaison with large National Internet Service Providers. Directed wor
kflow and allocated personnel resources within specific projects. Positioned as
key liaison between Engineering, Marketing, and Sales Departments on diverse cus
tomer matters. Identified and reported all issues, advocating course of action o
r change for enhanced procedures and methods.
* Assisted in the launch of the East Coast Operations center including training,
contract negotiations, office set up and worked with local partners to pre-sell
product in lieu of product availability.
* Trained new Channel Support Managers with responsibility for individual perfor
mance evaluation.
* Served as Team Leader, creating new sales and revenue opportunities to support
on-going customer satisfaction at all phases of transaction.
* Developed national training documentation on Operating System use, order flow
and dispatch systems.
* Participated in all User Acceptance Testing for system upgrades including prov
isioning, partner portal and dispatch systems.
* Recipient of President Club Award in 1999.
EDUCATIONAL BACKGROUND
Bachelor of Science in Mathematics & Certificate in German (1996)
St. Anselm College - Goffstown, NH
SKILLS
Highly skilled in Microsoft Office (Word, Excel, Access and PowerPoint) and Orac
le. Proficient in Microsoft Project, SQL and QuickBooks. Strong internet and tel
ecommunications technology and infrastructure knowledge, including OSS Systems.