CAMILLE HUBBARD ROBINSON

3903 Tara Brooke Way

H: (513) 285-7334
Hamilton, OH 45011 crbf7f7c@westpost.net
C: (513) 258-6959

HUMAN RESOURCES MANAGER a BENEFITS MANAGER

Highly skilled and results-driven human resources professional with 10+ yearsa m
anagement experience in banking and insurance industries. Proven ability to crea
te winning department initiatives, develop and administer Human Resources progra
ms, and implement improvements which increase employee and customer satisfaction
. Expertise selecting and administering benefits programs, monitoring and resolv
ing employee relations issues, and designing performance improvement plans. Outs
tanding problem-solving and negotiation skills, consistent top-performer, and st
rong program development abilities. Respected leader, valued team contributor, a
nd currently pursuing MBA with emphasis in Human Resources Management.
Benefits Administration a Cost/Benefit Analysis a Employee Relations & Retention
a Conflict Management
Organizational Development a Training a Group Facilitation a Incentive Planning
a 360E Reviews Recruiting a Interviewing a Diversity Programs a Negotiations a L
eadership & Teambuilding

PROFESSIONAL EXPERIENCE
ALLSTATE WORKPLACE DIVISION, Cincinnati, OH
2010 - Present
Benefits Manager
Manage numerous insurance products including health, life, disability, and denta
l for company providing voluntary supplemental insurance serving 20,000+ compani
es. Oversee portfolio of term, universal, and group voluntary life insurance and
supplemental health, disability income, and cancer products. Partner with clien
ts to determine products which enhance current benefit offerings, negotiate plan
contracts, and facilitate employee enrollment.
a Successfully work with team leaders to develop strategic sales process for ben
efits managers in Ohio and Dayton.
a Collaborated with sales managers to streamline training process for new benefi
ts managers.
a Selected to be trained by #2 Allstate Workplace Division sales manager in the
United States.
APPRISEN FINANCIAL ADVOCATES (CCCS), Cincinnati, OH
2009
Certified Financial Counselor
Provided clients financial education and counseling for non-profit company with
60+ offices offering housing, credit, bankruptcy, and budgeting services. Manage
d caseload of 500 clients, conducted in-depth research identifying solutions to
complex problems, and provided sound advisement and counsel to resolve financial
issues. Contacted former and new clients to determine future needs, conducted n
eeds assessments, and promoted products and programs which could provide further
assistance
a Office chosen to pilot roll-out of on-line counseling service Webvisor.
a Achieved 150% of counseling goals.
a Continuously passed 100% of monthly audits.
a Expanded existing caseload of 500 by 30%.
FIFTH THIRD BANK, Cincinnati, OH
2001 - 2008
Financial Center Manager II & Bank Officer (2002 and 2005 - 2008)
Oversaw human resources, sales, and operations for in-house bank location with n
et earnings of $1.1M and Carew Tower Financial Center with net earnings of $1.4M
. Maintained positive employee relations environment by conducting monthly coach
ing session, developing incentive programs, and creating individual development
plans. Provided employee advisement and implemented conflict resolution and corr
ective action plans to diffuse issues and improve performance.
Camille Hubbard Robinson Page 2
(Fifth Third Bank, continued)
Facilitated and resolved customer issues, conducted branch training, and monitor
ed employee performance ensuring all goals and objectives were reachable and att
ained. Supervised staff of 12 consisting of managers, leads, and customer servic
e representatives. Collaborated to revamp and improve officer website.
a Achieved 100% of Key Productivity Indicators in 1st quarter 2007.
a Reached 109% net earnings for 1st quarter 2006 by contributing $50,711.00 in b
rokerage revenue.
a Passed 100% of branch and securities audits.
a Developed customer satisfaction program which improved financial center servic
e scores by 40%.
a Increased household products and services sales 25%.
a Maximized branch net earnings by growing deposit base by 65% and generating 45
% increase in fee income from brokerage sales.
a Selected as facilitator for Branch Management 101 and Customer Experience Work
shops.
a Represented bank at numerous industry and community diversity and leadership e
vents.
Licensed Senior Officer Manager (2001 - 2002)
Collaborated with mortgage loan originator and business banker assigned to finan
cial center to penetrate branch client base and produce additional product and s
ervice sales.
a Generated $3.2M in equity lines and loans over six-month period.
a Developed and implemented customer service resolution form improving customer
service practices.
a Created training manual to assist branch staff in indentifying sales opportuni
ties.
a Selected to attend Customer Service Task Force and Leadership Development Seri
es.
SCHMITT MORTGAGE, Mason, OH 2002 - 2004
Licensed Mortgage Loan Consultant
JP MORGAN CHASE BANK, Eastgate, OH
2000 - 2001
Licensed Relationship Banker
REGIONS BANK, Birmingham, AL
1996 - 2000
Assistant Branch Manager
EDUCATION
Pursuing MBA with emphasis in Human Resources Management
INDIANA WESLEYAN UNIVERSITY, Marion, IN
BA in English with Minor in Chemistry
UNIVERSITY OF ALABAMA AT BIRMINGHAM, Birmingham, AL
PROFESSIONAL AFFILIATIONS AND ADDITIONAL CREDENTIALS
Member - Greater City of Hamilton Chamber of Commerce, 2010
Member - Cincinnati USA Regional Chamber of Commerce, 2006 - 2008
Member - Give Back Cincinnati, 2005 - 2008
Cincinnati Business Magazineas Article, aKnow Your Credit Score When Starting Up
a, 2006
Cincinnati Business Incubator Volunteer, 2006
Junior Achievement of Greater Birmingham, 1998 - 1999
Student Contributor to Potential Groundwater Contamination from Intentional and
Non-intentional Storm Water Infiltration by Robert Pitt, Shirley Clark, & Keith
Parmer, 1994
Proficient in MSWorks, Word, Excel, PH Stat 2, PowerPoint, Access, Outlook, SABA
, DB2,
Borland Turbo C++, Lexis-Nexis and various other research databases