ZLATICA DRAGONIDES

99 Kenneth Street Wayne, NJ 07470

(973) 686-1975 zdc020bc@westpost.net

Accomplished Professional with demonstrated, versatile IT skills in quality/proj

ect/configuration management, system business development and administration, bu
dget accountability, analysis, user support, process improvement, security, qual
ity and compliance.
"Take-charge" Leader who leverages in-depth technology background to facilitate
enhanced efficiency and profitability.
Certified over 300 applications and provide all support for QA testing proce
ss and activities to deliver the best quality product.
Directed intranet document management initiative; migrated manual system to onl
ine solution; ensured regulatory compliance.
Cut operating expenses 50% in <2 years by developing and executing strategic co
st containment plan.
Saved 25% in maintenance and equipment costs by renegotiating contracts and str
eamlining vendor base.
Respected Performer and Quick Learner eager to take on new challenges. Proven tr
ack record of adaptability.
Selected to oversee purchasing and management of 100+ vendors as company experi
enced reorganization.
Conducted analysis for multisite European manufacturing operation, establishing
performance metrics across 7 factories.
Instrumental in relocation of aircraft company. Assumed responsibility for spec
ial projects and key presentations.

MS, Management Information Systems, Fairleigh Dickinson University, Teaneck, NJ

, 2010
BS, Computer Information Systems, Ramapo College, Mahwah, NJ, 2003
AAS, Computer Information Systems, Westchester Community College, Valhalla, NY,
1998
AAS, Chemistry and Procedures, SPS Partizanske, Slovakia, 1987
Technical Expertise
Quality Management: Testing Tools: Load Runner, Quick Test Professional, HP Merc
ury products, SQL server 2005, DB and Web servers, Defect Tracking Tools, Windo
ws MS products
Project Management: Microsoft Office Suite, Outlook, Visio; MS-Project; Adobe P
hotoshop;
Lotus 1-2-3,Windows Vista, Widows 7
Web-site Creation/Management: FrontPage Languages: C, C++, Visual Basic, Java
, COBOL
Enterprise Reporting: Crystal Reports Enterprise Resource Planning (ERP): Baa
N system
Permanent US citizen.

PROFESSIONAL EXPERIENCE
UPS, Paramus, NJ
2006 2010
Field Certification QA Analyst
QA software inspection, testing, verification, and validation.
Successfully certified over 300 applications.
Analyze software and software work product early defect detection and removal
.
Testing (e.g., types, levels, strategies, tools, and documentation) and verif
ication and validation methods and techniques.
Support in different roles to execute test scripts and re-writing the text sc
ripts for performance test and system test.
Analyze log, re-test defects and submit in Merant Tracker system for review a
nd for problem resolution.
Work in Siebel environment testing in Siebel Sales Applications
Support UAT Application Team to execute test scripts, creating data for UAT t
esting purposes.
CURTIS-WRIGHT CONTROLS, INC., Fairfield, NJ 2001 - 2005
Fortune 500 division specializing in flight control components/subsystems
Project Coordinator
Served as project manager across all engineering operations; reported to Direct
or; supported up to 40 staff/managers.
Chosen to oversee purchasing, maintenance and general operations as division re
structured and relocated to North Carolina.
Developed new systems. Managed operating/project budgets and service contracts.
Supervised and trained temporary staff.
Upgraded to intranet-based daily configuration management (DCM) system; submitt
ed procedural changes for FAA approval.
Gained extensive training on BaaN system, enabling effective processing of 2,00
0+ purchase orders yearly.
BERLEX LABORATORIES, Pine Brook, NJ 2001
R&D division for specialty pharmaceutical company (US affiliate of Schering AG G
ermany)
Marketing Assistant
Fulfilled short-term engagement within marketing division. Prepared presentatio
ns, spreadsheets and other collateral.
Managed processing of expense reports, timesheets and invoice payments. Interfa
ced daily with customers.
THE P.F. LABORATORIES INC., West Paterson, NJ 2000
Exclusive business partner of Purdue Pharma LP
Administrative Assistant
Completed temporary assignment to help transition company to new lo
cation. Served as primary support for 6-member
team.
Planned meetings and oversaw travel arrangements/itineraries. P
rocessed expense reports. Developed presentations.

KRAFT INTERNATIONAL MARKETING, Fairfield, NJ 1998 - 2000

$4+ million family-owned European cosmetics and perfume distribut
orship
Administrative Assistant
Hired to utilize extensive Eastern European language skills to
support multinational import/export environment.
Supported 8-member team. Created marketing collateral/presentat
ions. Led reorganization of office infrastructure.
Previous experience as Analyst supporting multisite manufacturin
g operation, Slovakia.