Quality Assurance Procedures Manual - Super Rock 2011

Super Rock Drills
Safety, Health, Environment and Quality Assurance

(SHEQ)
Manufacturers of earth boring machines and equipment

Vervaardigers van grond-boormasjiene en toerusting
QUALITY PROCEDURES MANUAL
First Issue – Rev 1 (May 2011)

Quality Management System – Quality Manual – First Issue – Rev. 0 Page 1 of 24
OUR QUALITY POLICY

Super Rock Drills is committed to delivering the highest standard of design,
manufacture and supply of our products to the water-well, mining, exploration, piling
and post holes industries. Focusing on quality, safety and service, we are committed to
business excellence as encapsulated by the following principles:
SERVICE STANDARDS
We shall deliver products and services that meet or exceed the requirements set by our
customers and the relevant regulatory authorities. We shall comply with all the
established procedures, quality standards and regulations.
COMMITMENT TO QUALITY
We are accountable for the quality of our work and will perform to the best of our
capabilities at all times.
COMMUNICATION
We communicate our Quality Policy with our customers, employees, agents and other
stakeholders and solicit their input to enable us to meet their expectation. We actively
promote this policy across all levels of our employees and encourage them to embrace
quality as their personal commitment. We shall report errors or incidents to the relevant
parties and are committed to open-reporting culture. We encourage sharing of
information on quality and shall always cooperate with quality auditors.
CONTINUOUS IMPROVEMENT
We shall consistently strive to improve our quality through learning, sharing,

benchmarking, innovation and participation in continuous improvement programmes.
Our seal of quality shall provide the framework for driving our quality programmes to
inculcate a quality culture of excellence, innovation and continuous improvement. We
shall establish and maintain appropriate controls and conduct periodic reviews of our
attainment of set goals.
R.A. Jooste
Managing Member
This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose
except as authorized by Super Rock Drills cc Issue 1 – Rev. 1
OUR SAFETY AND HEALTH POLICY
Super Rock Drills is committed to building and maintaining a high

standard of safety within our production and working environment
for all of our employees, sub-contractors and clients.
We continually strive to improve these standards and policies with a

daily operating trend of continuous improvement.
Our approach goes further than achieving our safety objectives with
a Zero-harm philosophy.
We pro-actively foster a safe working environment and enhance the

wellbeing of our employees and that of the communities within our
areas of operation.
R.A. Jooste
Managing Member
OUR ENVIRONMENT POLICY
Super Rock Drills emphasises environmental awareness in all we do.
We are keenly aware of the impact we and our operations may have
on the environment and, as a result, implement programmes to
minimise adverse effects. In doing so we focus on fabrication
methods and materials that allow for a “greener” project fabrication
process.
R.A. Jooste
Managing Member
INTRODUCTION
Super Rock Drills (SRD) designs, manufactures and supplies earth boring equipment to
the water-well, mining, exploration, piling and post hole industries, as well as
specialized units for other products.
Our machines are built to customer requirements and specifications and we also offer
our standard series being the models “ROCKDRILL 5000”, “ROCKDRILL 3000”,
“ROCKDRILL 1000” and the “ROCKDRILL 100”.
This Quality Management System is designed to meet the requirements of the standard
ISO 9001:2008. This system addresses the design, development, production and
servicing of the company’s products as well as the quality procedures established.
The manual is supported by documented quality procedures established and maintained

by each affected department. The quality procedures provide specifications, standard
practises, test and inspection methods, and other operational and manufacturing
requirements that affect the quality of SRD’s products, services and systems.
This manual is intended for internal use to guide the company’s employees through
various requirements of the ISO standard that must be met and maintained in order to
ensure customer satisfaction, continuous improvement and provide the necessary
instructions to create an empowered work force.
This manual is used internally as a tool of control and training for Super Rock Drills
staff as well as other external organization and individuals for purposes of audit. The
manual is used to familiarize them with the controls that have been implemented and to
assure them that the integrity of the Quality Management System is maintained and
focused on customer satisfaction and continuous improvement.

INDEX
Section 1: SCOPE
1.1 General
1.2 Application
Section 2: NORMATIVE REFERENCE
Section 3: OUR CORE GOALS AND OBJECTIVES

3.1 Our purpose
3.2 Our envisioned future
3.3 Our Values
Section 4: GENERAL REQUIREMENTS

4.1 General Requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Quality Records
Section 5: QUALITY ASSURED PROCEDURES

5.1 Sales Enquiries and costing
5.2 Typing of Quotations (R.F.Q’s)
5.3 Typing of General Correspondence
5.4 Sending of Electronic Media
5.5 Answering of Telephones
5.6 Taking of Messages
5.7 Notarizing of Orders
5.8 Record Filing
5.9 Record Storage and Maintenance
5.10 Retention of Quality Records
5.11 Control of Documents
5.12 Procurement Operations
5.13 Monitoring and Measurement of Product
5.14 Monitoring of Measuring Equipment
5.15 Finance Operations

Index Continued...
5.16 Preventive Action
5.17 Corrective Action
5.18 Incorporated Legislation
5.19 Monitoring and Recording of Measurements for the S.A.B.S.
5.20 Final Inspection for the S.A.B.S
5.21 Stores Operations
Section 6: 6.1 Hazard and Risk Management

6.2 Occupational Hygiene and Medical Surveillance
6.3 Safety, Health and Environment Risk Assessment
6.4 Accident Prevention and Health and Safety Risk Control
Section 7. 7.1 Transport and Fleet Management

7.2 Motor Vehicle legislative compliance
SECTION 1: SCOPE
1.1 General
This manual describes the quality departmental procedures designed
by SRD departmental heads and approved by SRD quality control.
The procedures are structured to comply with the conditions set forth
by the N.R.C.S as well the required quality outcomes as set forth by
Super Rock Drills management.
1.2 Application
All departments are colour-coded and the relationship between
departmental processes and procedures are thus indicated in the
process flow documents as appended hereto. See APPENDIX 1 of
the Super Rock Drills Quality Manual as appended hereto.

SECTION 2: NORMATIVE REFERENCE
2.0 Quality Management System References
The following documents were used as reference during the preparation of the
Quality Management System:
• ISO9000 Quality Management Systems – Fundamentals and vocabulary

• ISO9001 Quality Management Systems - Requirements
• Parker, North (1997) – Implementation of a quality business system in
a design and manufacturing environment

SECTION 3: OUR CORE GOALS, OBJECTIVES AND
VALUES
3.1 Core Goals and Objectives

We aspire to be identified as an internationally certified quality
managed Company that responds to Customer sensing challenges with
increasing speed and effectiveness.
3.2 What we Value

Innovative Products
A Motivated Workforce
Operational Excellence
Continued Growth
Customer Satisfaction

SECTION 4: GENERAL REQUIREMENTS
4,1 General Requirements

SRD has established, documented and implemented Quality Assured
Procedures (QAP’s) in accordance to the requirements of the NRCS as well
as the required quality outcomes as set forth by the Super Rock Drills
Management. These quality procedures are evaluated via internal audits,
documentation reviews, management reviews and through daily use.
To design and implement the QAP’s SRD has:
 Identified the processes needed for the Procedures and their

application throughout the organization and documented them on t
Process Flow Diagram at the end of this section of the Quality
Manual, colour-coded inter-departmentally.
 Determined the sequence and interaction of these processes, and

illustrated them on the Process Flow Diagram.
 Determined criteria and methods needed to ensure that the operation

and control of the processes are effective, documented, maintained,
and continuously operated in accordance with this manual and all
other quality control processes and documents.
 Evaluated and monitored outsourced processes to assure conformity

to customer and regulatory requirements.
 Ensured the continuing availability of resources and information

necessary to achieve planned results and continual improvement of
these processes.
 Established systems to monitor, measure and analyze these

processes, and
 Established processes to identify and implement actions necessary to

achieve planned results and continual improvement of these
processes
SECTION 5. QUALITY ASSURED PROCEDURES
Operations – Sales
5.1 Sales Enquiries (R.F.Q’s)
Upon enquiry, be it via electronic media, telephonic or by physical

acquisition, all enquiries are directed through to operations for purpose of
preparation of quotation. Costing is determined by means of the Super
Rocks Drills Price List and/or filed QTU’s. Once the quotation has been
prepared it is handed to an administrator who prepares this quotation in soft
Copy. The quotation is then channelled as follows:
5.1.a Hard copy printed and allocated to current SRD Quotes file, filed and
recorded alphabetically.
5.1.b Soft copy emailed to Customer (if so required) and saved on

Microsoft Word under applicable Drill Rig type or company/client
name.
5.1.c Hard copy faxed to Customer (if so required) and then channelled to
filing, as in 5.1.a.
5.1.d If the quotation prepared is for an existing Customer, then a copy of

the quote is filed into the Clients’ file.
Administration
5.2 Typing of Quotations
Once a quotation is issued to the administration department from operations

for typing, the administrator follows the following procedures:
5.2.a If the quotation is for a SRD Rig, then the administrator ensures that the
applicable specifications template is selected and then types in the required
quotation in a tabled format. The administrator ensures that the figures are
totalled up correctly, and has the quotation checked by a fellow
administrator or management member before sending off the quotation.
(See 5.1.b and 5.1.a)
5.2.b On any other type of quotation, the administrator ensures that the quotation
is correctly laid out onto a SRD Letterhead. (See Standard Letter layout
Template.) The Managing Members name is to be shown on the footer of
the first page. The following pages are to be numbered at the header of the
page.
5.3 Typing of General Correspondence
When an administrator is requested to type correspondence of any form, they

will be issued with a draft by the requesting party in the form of written draft,
telephonic media, electronic media and in certain instances direct dictation.
The administrator is to ensure that a spell-check is done and that the layout of
the correspondence is to SRD standards. (See Standard Letter layout.)
5.4 Sending of Electronic Media
When sending electronic media, the administrator is to ensure that the recipient’s
address is correct and that all CC recipients are copied. A delivery failure report
will be forwarded to one the electronic network desktop outlook in boxes, this is
to be communicated to the administrator that originated the outgoing email, so
that the email can be resent, or sent to another email address.
except as authorized by Super Rock Drills cc Issue 1 – Rev.1
5.5 Answering of Telephones
When answering the telephone, a clear, cheerful and enthusiastic tone is to used.
If one is feeling down, think about or look at something that makes you happy and
remember that the customer is to feel important at all times. If you are not sure,
then re-direct the call or take a message.
5.6 Taking of Messages
When a message is taken, ensure that the caller’s name and contact details are
taken down correctly, by confirming these details with the caller. These are to
then be recorded immediately into the relevant persons telephone book, or handed
directly to the relevant party. The date and time is to be recorded, and it should be
noted how urgent the required call back is.
5.7 Notarizing of Orders
When a suppliers invoice is received, it is allocated to the relevant administrator’s

in-tray for filing. Before this invoice is filed it is to be correctly allocated, and
ticked off by checking the invoice against the original order. Should there be any
variable, this should be notarized and queried with the procuring officer.
5.8 Record Filing (Control of Quality Records – See Section 4.2.4 of the Quality
Manual)
All hard copy correspondence is to be filed in the relevant record retention areas
as follows:
5.8.1 Quotations – Alphabetically in the current SRD Quotes file. Should the
RFQ come from an existing client, then a copy of this quotation is to be
filed in the client’s file.
5.8.2 General Correspondence – Alphabetically in the General file and if an

existing client, as 5.8.1 above.
5.8.3 Received orders – Alphabetically in the Received Orders file.
5.8.4 Quotations – Alphabetically in the current Quotes To Us file, a copy of

the suppliers quotation is to be copied and attached to our quotation in the
instance of a procured price for an outgoing quotation.
5.8.5 Suppliers Quotes To Us – Alphabetically in the current Quote To Us file.

If a supplier has amended any of our prices which will cause reason to adjust the
SRD Pricelist, this is to be communicated to the Operations Sales Division, so that
the relevant amendment can be made.
5.8.6 Supplier Invoices – Alphabetically in the current Invoices file, if conducive to a

current project, a copy of the invoice is to filed into the client’s file.
5.8.7 Test Certificates – A copy of the Test Certificate is to remain attached to the
applicable invoice, a second copy into the NRCS Test Certificate File and if
conducive to a current project, a third copy into the client’s file.
5.9 Record Filing Storage and Maintenance (See Section 4.2.4 of the Quality
Manual)
5.9.1 All filed records are held in the allocated Strong Rooms. Current Records
are held in the downstairs strong room due to proxemics, quick and easy
access ensures K.P.I’s are met, as set out by management. Archived
records are held in the upstairs strong room. Due to the variables in record
confidentiality, these strong rooms are to be kept secure and locked. This is
applicable to records in hard copy.
5.9.2 All records maintained in soft copy are to be saved alphabetically in the
stored files on the applicable desk tops where the correspondence is
prepared and sent from or received on. These files are to downloaded onto
soft copy disks once a year for back up purposes.
5.10 Retention of Quality Records
Records are retained at the discretion of the Financial Manager of Super Rock
Drills CC.
5.11 Control of Documents
All Control Document Templates are designed and then approved by a head
of department. These documents are given a name, issue and revision number.
A master copy of the document is maintained in the Document Control Register.
Documents are reviewed at time of internal audit or when there is a requirement
for change. Once a document revision status changes, all previous revision
documents that have not been used, are recalled and disposed of. The new
document gets filed in the Document Control Register and becomes the new
effective document.
Procurement
5.12 When a stock item is required by a departmental Manager the following

Procedures are followed:
5.12.1 A request for Stock item is issued, this can be verbally or by written
request.
5.12.2 A procurement division staff member will notarize the request onto a
Procurement Analysis Document.
5.12.3 The procurement division staff member will obtain different quotes from
approved suppliers for purpose of comparison. The final procurement
decision will be derived from various outcomes, be it cost, delivery, service
delivery, discount and many other factors that should be taken into account.
5.12.4 The requesting manager will then sign off the procurement analysis and an
order number will be allocated to the request, allocating the required item
to the final invoice route.

5.12.5 An order will then be faxed through to the Suppliers or Service provider,
immediately thereafter the Procurement Division will phone the Supplier
to confirm that the order has reached the required destination.
5.12.6 If the Supplier is a 30-day account Creditor, then the Invoice will be filed
In the current monthly invoice file, upon receipt of the procured items.
5.12.7 If the Supplier is on a cash basis, then a Pro Forma Invoice or Quotation
is to be requested and signed for payment by a department manager.
A request for EFT will be written onto the Pro Forma Invoice or Quotation,
this is then given to the Financial Manager to be approved for payment.
The EFT will in fair time be effected and the Proof of Payment along with
the Pro Forma or Quotation will be returned to the requesting procurement
division officer, who will fax off the P.O.P. and some collating reference
to the document. Arrangement will then be made for collection by the
Super Rock Transport division, or for delivery by the Supplier.
5.12.8 Upon receipt of the procured items, the items are distributed to the
requesting department for purpose of Fabrication, or rotation of Tools
and Equipment consumable stock. If any item is required for resale to
a Customer, then a Super Rock Drills Invoice is to generated and this
invoice number is to appear on the suppliers invoice, to prove that the
items have been booked back out of Super Rock stock and charged to the
customer.
5.12.9 Should a procured item be procured for purpose of a warranty claim or

service, this should be indicated on the suppliers invoice, so that an invoice
reflecting “No Charge” can be generated.
5.12.10 Once the procured item has been correctly allocated, records of the
Suppliers invoice and/or delivery note is to be handed to administration for
filing.
5.12.11 All procured items are to be procured from approved suppliers only, see
approved suppliers list in Master Document Control Register.
5.12.12 All procured items are to be traceable to point of origin. Where possible
Test Certificates are to be obtained from the manufacturers for the
administrative and legislative requirements set forth in the NRCS and SRD
standard requirements.
5.12.13 Should an approved supplier fall short in their commitment and

undertaking to Super Rock Drills which will affect the validation of
processes for production and service provision, then corrective action is to
be taken, following the applicable form of recourse.

Operations – Assembly Line
5.13 Monitoring and Measurement of Product
Assembly instructions, phase stop points and points of inspection as defined in

the Assembly Instructions, Stop and Inspection Points are to be filled in with
every Drill Rig that is currently being manufactured. At the end of every phase
an Operations Manager will sign the phase off as passed or failed.
If a phase is failed then the necessary corrective action is taken, see section 8.5.2
of the Quality Manual. If a phase is passed, then the assembly line moves onto the
next phase. The final operations test undertaken by an Operations Manager, once
passed, will conclusively determine that the product is ready for the customer to
take delivery.
5.14 Monitoring of Measuring Equipment
5.14.1Tape Measures are traceable by issuing each user with a user number,
this number is issued in accordance to the length of the tape measure
as well as the user’s number. On a weekly basis the tape measures are
recalled and tested against a steel metric ruler by the operations manager
or the quality control officer, showing the true measurement. Broken or
redundant tape measures are recalled and disposed of, at this time a new
tape measure of the same length is etched with the applicable users number
and issued for use. See Tape Measures Inspection Schedule.
5.14.2Squares are measured against an accurate steel plate that has been
purposely cut by precision laser cutters. On a weekly basis, the squares in
the SRD tools stock are measured against this steel plate and determined as
measuring accurately. Broken or inaccurate squares are recalled and
disposed of.
5.14.3Vernier’s are measured once a month against a micrometer, to ensure

accuracy.

FINANCE
5.15 Due to the sensitivity of intellectual and physical record content, Financial
Procedures are confidential and maintained as private and confidential. All access
to financial records and procedures is at the discretion of the Financial Manager
for security reasons.
Preventive Action
5.16 When an impending problem arises, and before it happens, a preventive action
document is to be completed by the member of staff that identifies the problem.
This is to be handed to a head of department who will discuss the matter with
management members, and a management action plan in the form of Gantt chart
will be completed, formatting the course of action, milestones and final solution.
Corrective Action
5.17 When an operations error or failure in production test phase is found, a corrective
action document is to be completed by a member of management. This is to be
discussed with other management members, and a management action plan in the
form of Gantt chart will be completed, formatting the course of action, milestones
and final solution.
Incorporated Legislation
5.18 In the planning of product realization, Super Rock Drills adheres to all required
legislation surrounding the parameters of industry. As published by the S.A.B.S.
the following South African National Standards are adhered to:
SANS 20003:2005
SANS 12509:2008
SANS 10968:2008
SANS 10319:2006
SANS 10267:2006
SANS 255:2003
SANS 1055:2007
SANS 6683:2008

5.18 continued...
SANS254:2003
SANS261:2008
SANS259:2008
SANS3471:2009
SANS3450:2003
SANS3449:2008
SANS2867:2008
SANS2860:2003
SANS1518:2008
SANS1496:2008
SANS1329-4:2006
SANS1329-5:2006
SANS20048:2009
SABS 3795
SABS 1046 Edit. 3 (1990)
VC8025
VC8026
VC8027
Along with:
The current National Road Traffic Act
Monitoring and Recording of Measurements for the S.A.B.S.

5.19 In the planning of product realization, Super Rock Drills adhere to very strict
guidelines in the measurement of final product. See Measurement for SABS
document. (MSABS Issue 2 Rev. 0), available in the Master Document Control
Register. This document is to be completed in full at the time of Final Operations
Test (See Quality Management System Assured Procedures Section 5.13).
5.20 In final inspection the South African Bureau of Standards Inspection Report
(SABSIR Issue 1 Rev. 0), is to be completed in full by the inspecting officer,
along with the Measurement for SABS Document
The Master copy of these documents can be viewed in the Master Document
Control Register.

Stores
5.21 On a monthly basis, a physical stock take is taken by the Stores Manager.
Procured items are allocated into the following stock categories:
5.21.1 Fabrication Components – These are stock items that are allotted to
the standard fabrication process of the SRD Drill Rigs.
“SR 100”
“SR1000” Standard
“SR1000” R.C.
“SR3000” Standard
“SR3000” R.C.
“SR5000”
See Standard Fabrication Movement Control Document (SFMC Issue 1
Rev. 0)
5.21.2 Tools and Equipment (T&E) – These are the consumable items utilized in
the standard fabrication process, i.e. welding, cutting, grinding, abrasives,
etc. (See Tools and Equipment Movement Control Document TEMC Issue
1 Rev. 0) for each respective month.
5.21.3 Tools and Equipment Tools (T&ET) – These are the Tools utilized in the
Operational assembly line by any assigned workshop employee of Super
Rock Drills cc (See Tools and Equipment Tools Movement Control –
TETMC Issue 1 Rev. 0) for each respective month.
5.21.4 Tools and Equipment Power Tools (T&EPT) – These are the Power Tools
utilized in the Operational assembly line by any assigned workshop
employee of Super Rock Drills cc (See Power Tools and Equipment
Movement Control – PTEMC Issue 1 Rev. 0) for each respective month.
5.21.5 Bulk Fluids – Diesel – This is the Bulk Control of Diesel purchased for
the purpose of refuelling the forklifts (Machinery used in the fabrication
process). This Diesel is also used in Compressors and Drill Rigs for
purpose of start-up, conducive to the Fabrication process. (See Bulk
Fluids – Diesel Control Sheet – BFDC Issue 1 Rev. 0).
5.21.6 Bulk Fluids – Hydraulic Oil – This is the Bulk Control of Hydraulic Oil
Purchased for the purpose of Compressor and Drill Rig start-up, conducive
To the Fabrication process. (See Bulk Fluids – Hydraulic Oil Control Sheet
BFHOC Issue 1 Rev. 0)

5.21.7 Bulk Fluids – Thinners – This is the bulk Control of Thinners purchased
for the spray-painting division of SRD. (See Bulk Fluids Thinners
Movement Control Document – BFTC Issue 1 Rev. 0)
5.21.8 Bulk Fluids – Phoscoat – This is the Control of Phoscoat Acid purchased
for the spray-painting division of SRD (See Phoscoat Movement Control
Document – BFPC Issue 1 Rev. 0)
5.21.9 Bulk Fluids – Prepsol Degreaser – This is the Bulk Control of Prespsol
Degreaser purchased for the cleaning of Rigs and all other fabrication
Components, as well as for workshop house keeping. (See Bulk
Prepsol Movement Control Document – BPC Issue 1 Rev. 0)
5.21.10 Customer Stock – This is the procured stock that is specially ordered for
Customers. Note: This could be procured for purpose of additional
Spares, warranty parts, service parts etc. This stock is individually
invoiced out of stock (collate to the following support documents – Input
Suppliers invoice to Output SRD Invoice).
5.21.11 SR Painting – This is the 2k, qd and 2d paint specially ordered for the
purpose of spray-painting the independent phases of the SRD Drill Rigs
and other fabrication components. (See Operation Assembly Line
Instructions, Stop points and Inspection Points. Also see Customer files
and Paint Movement Control – PMS Issue 1 Rev. 0)
5.21.12 Stock On Hand is notarized, and the daily Stock Movement Control
Sheets are filled in by the delegated Stores division employees. See the
Following Control Documents:
SFMC Issue 1 Rev. 0
TEMC Issue 1 Rev. 0
TETMC Issue 1 Rev. 0
PTEMC Issue 1 Rev. 0
BFDC Issue 1 Rev. 0
BFHOC Issue 1 Rev. 0
BFTC Issue 1 Rev. 0
BFPC Issue 1 Rev. 0
BPC Issue 1 Rev. 0

5.21.13 Stock On Hand is reconciled on a monthly basis against the daily
Movement control sheet. Variables are notarized and a report is given
to the Financial and Operations management. (See Monthly Variable
Report – MVP Issue 1 Rev. 0)
5.21.14 Masters of these Documents can be seen in the Master Document Control
Register.
HAZARD, HEALTH AND SAFETY AND RISK MANAGEMENT
SECTION 6
6.1 Super Rock Drills is committed to providing a safe and healthy work environment
for all employees.
Super Rock Drills also recognises its legal and moral obligation to provide and
uphold so far as practicable, a workplace that is safe and without risk to the
physical and psychological health of employees, contractors, clients and
Visitors.
Departmental Managers continuously monitor for potential hazards and

understand that hazards in a workplace can arise from a number of sources.
When a hazard is identified, corrective action is immediately taken.
The Hazard identification policy Risk Assessment) is designed to identify
all situations where people may possibly be exposed to injury, illness and
disease arising from any form of operation.
All employees are given o.t.j. training on the potential hazards that can arise
from the tools and equipment utilised in the Super Rock Drills Fabrication
Process. The relevant P.P.E. is readily accessible to all employees and
controlled by the Quality Control Officer.

MSDS (Material Safety Data Sheets) are acquired from all chemical
suppliers, a copy of which is available at point of use. The hazards
involved are communicated to the relevant employees and a Safety Data
Information Document is read to, concluded as understood by and then
signed by all employees that work with hazardous chemicals. The relevant
P.P.E is readily accessible to all employees and controlled by the Quality
Control officer. Employees are taught to familiarise themselves with the
potential hazards and eliminating or minimising requirements.
6.2 Medical surveillance of all employees is ongoing, basic medication is kept on-
hand and administered by management when the need arises.
Housekeeping is responsible for the cleanliness of employee ablution areas.
All employees are encouraged to practise correct body hygiene and are
supplied 3 safety uniforms, 2 pairs of safety boots, 3 pairs of socks and 3 T-
shirts on an annual basis.
A First Aid Box is kept in the Reception area and in the Workshop should an
employee be injured on duty. In the instance of an employee needing to be
referred to a doctor or medical institution, a W.CI.2 is filled out by Human
Resources and the employee is immediately taken to the Silverton Medi-
Cross for medical assistance. Should the injury fall within the parameters
of the Company First Aiders skills, then the injury is seen to in-house.
6.3 A Risk Assessment Document is prepared documenting potential hazards, who

could be affected and the implemented actions to be taken. Super Rock
Drills practises the trend of continuous improvement and the Risk
Assessments are reviewed every 6 months, or earlier if working habits or
conditions change.
Super Rock Drills emphasises environmental management plans to ensure

The impact of our activities is controlled within specified guidelines.
6.4 To prevent accidents and cases of work-related ill health and to provide adequate
control of health and safety risks arising from work activities, Super Rock
Drills provides an induction questionnaire to all new employees.
Continuous in-house and o.t.j. training takes place in the daily operations at
Super Rock Drills.
VEHICLE AND FLEET MANAGEMENT

SECTION 7
7.1 In order to ensure the safety of those individuals who drive company vehicles as
well as the safety of the general public Super Rock Drills Drivers are to be in
possession of a valid South African Drivers License for the vehicle/s to be driven.
Further to this, all Super Rock Drills drivers are to understand and sign the Super
Rock Drills Vehicle Fleet Safety Policy, stringently following the guidelines as
set out in this Policy. Vehicle accidents and Road Fines are costly to our
company, but more importantly, they may result in injury to SRD staff of the
general public. It is the driver's responsibility to operate the vehicle in a safe
manner and to drive defensively to prevent injuries and property damage. As
such, the Company endorses all applicable national motor vehicle regulations
relating to driver responsibility. The Company expects each driver to drive in a
safe and courteous manner pursuant to the following safety rules as set out in the
Vehicle Fleet Safety Policy. The attitude you take when behind the wheel is the
single most important factor in driving safely.
_________________________________
Managing Member (Mr R.A. Jooste)
7.2 All of Super Rock Drill’s vehicles are licensed and compliant to the applicable
Legislation. All vehicles hold a certificate of roadworthiness and comply to the
National Road Traffic Act 1996, May 2011 edition, including all amendments.

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Quality Assurance Procedures Manual - Super Rock 2011

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Super Rock Drills

Safety, Health, Environment and Quality Assurance

Manufacturers of earth boring machines and equipment

QUALITY PROCEDURES MANUAL

First Issue – Rev 1 (May 2011)

OUR QUALITY POLICY

We shall consistently strive to improve our quality through learning, sharing,

OUR SAFETY AND HEALTH POLICY

Super Rock Drills is committed to building and maintaining a high

We continually strive to improve these standards and policies with a

We pro-actively foster a safe working environment and enhance the

OUR ENVIRONMENT POLICY

Super Rock Drills emphasises environmental awareness in all we do.

The manual is supported by documented quality procedures established and maintained

Quality Management System – Quality Manual – First Issue – Rev. 0 Page 5 of 24

Section 2: NORMATIVE REFERENCE

Section 3: OUR CORE GOALS AND OBJECTIVES

Section 4: GENERAL REQUIREMENTS

Section 5: QUALITY ASSURED PROCEDURES

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Section 6: 6.1 Hazard and Risk Management

Section 7. 7.1 Transport and Fleet Management

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2.0 Quality Management System References

• ISO9000 Quality Management Systems – Fundamentals and vocabulary

• Parker, North (1997) – Implementation of a quality business system in

a design and manufacturing environment

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3.1 Core Goals and Objectives

3.2 What we Value

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4,1 General Requirements

To design and implement the QAP’s SRD has:

 Identified the processes needed for the Procedures and their

 Determined the sequence and interaction of these processes, and

 Determined criteria and methods needed to ensure that the operation

 Evaluated and monitored outsourced processes to assure conformity

 Ensured the continuing availability of resources and information

 Established systems to monitor, measure and analyze these

 Established processes to identify and implement actions necessary to

SECTION 5. QUALITY ASSURED PROCEDURES

Upon enquiry, be it via electronic media, telephonic or by physical

5.1.b Soft copy emailed to Customer (if so required) and saved on

5.1.d If the quotation prepared is for an existing Customer, then a copy of

5.2 Typing of Quotations

Once a quotation is issued to the administration department from operations

5.3 Typing of General Correspondence

When an administrator is requested to type correspondence of any form, they

5.4 Sending of Electronic Media

5.5 Answering of Telephones

5.6 Taking of Messages

5.7 Notarizing of Orders

When a suppliers invoice is received, it is allocated to the relevant administrator’s

5.8.2 General Correspondence – Alphabetically in the General file and if an

5.8.3 Received orders – Alphabetically in the Received Orders file.

5.8.4 Quotations – Alphabetically in the current Quotes To Us file, a copy of

5.8.5 Suppliers Quotes To Us – Alphabetically in the current Quote To Us file.

5.8.6 Supplier Invoices – Alphabetically in the current Invoices file, if conducive to a

5.10 Retention of Quality Records

5.11 Control of Documents

5.12 When a stock item is required by a departmental Manager the following

Quality Management System – Quality Manual – First Issue – Rev. 0 Page 15 of 24

5.12.9 Should a procured item be procured for purpose of a warranty claim or