Tammy Ramsey

315 Amesbury #369

Lafayette, LA 70507
337.321.1267
337.322.5888
SUMMARY OF QUALIFICATIONS
*Twenty years experience, with fifteen years performed at the management level,
in positions including Assistant General Manager, Operations Manager, Front Offi
ce/Guest Services Manager, Food & Beverage Manager, & Manager on Duty.
*Skilled in all aspects of hotel operations for large national properties, ensur
ing compliance with regulatory agencies, budgeting and forecasting of sales and
revenue, P&L accountability, monitoring and preparing payroll, food and beverage
cost controls, analyzing performance trends, scheduling staff and hotel managem
ent meetings, coordinating all departments, staffing and training all department
s, overseeing day to day operations, preparing hotel monthly budget, manage hote
l actions required to maximize profitability, increase service levels and compli
ance with Brand Standards.
*Human Resource experience includes recruitment, screening, hiring, implementati
on of training programs, effective discipline, coaching and motivation of staff,
safety and accident awareness, and production of comprehensive employee rules a
nd procedure manuals.
*Knowledge in computer operations and applications including Opera, OnQ Insider,
Word, WordPerfect, Power Point, Excel, MS Office, QuickBooks, Peachtree, AS400,
and other applications.
*Have experience with numerous brands including IHG, Hilton, Wyndham, and Marrio
tt.
EXPERIENCE
RAMADA CONFERENCE CENTER, New Iberia, LA 2009-Present
General Manager
Maintained everyday operations of hotel listed above and below but not limited
to this.
HAMPTON INN & SUITES, Baton Rouge, LA 2008 -2009
Guest Services Manager/Sales Manager/MOD
Scheduling, staffing, MOD duties, reservations, order supplies, contact potentia
l clients and prepare contracts for contracted rates, prepare payroll.
HOLIDAY INN SELECT (now Crown Plaza), Baton Rouge, LA 2007-2008
Front Office Manager/MOD/
Scheduling, staffing, MOD duties, reservations, order supplies, budget preparati
ons, etc.
RAMADA INN, Greenwood, MS 1997-2007
ASSISTANT GM/MOD/FOOD & BEVERAGE MANAGER
Managed all hotel activities, with duties including hiring, firing, supervising,
and training of all employees, reviewing P&L statements, room division operatio
n, management of individual department managers, budgeting and forecasting reven
ues and expenses, sales strategies and yield management, overseeing daily front
desk operations, coordinating housekeeping, maintenance, and food and beverage s
ervice, ensuring high quality customer service and satisfaction, inventoried and
ordered food and supplies, and all other duties involved in maintaining a succe
ssful property.
GOVERNOR KIRK FORDICE, Jackson, MS 1992-1996
Administrated Assistant
All administrative assistant duties (scheduling, phones, filing, etc)
RAMADA INN, Greenwood, MS 1991-1992
Front Desk Agent
Checking in guest, answering phones, checking out guest, posting charges to gues
t rooms, etc
EDUCATION
B.A. Hotel Administration/Hospitality Management 1991
WILLING TO RELOCATE