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Lisa Ross DeCordova

36306 Union Lake Road a" Apt# 204

Harrison Township, MI 48045
Summary and Related Skills
High-energy, detail oriented sales and management professional determined to mak
e a career change that allows me to align myself with a stable organization look
ing for positive individuals with strong credentials, the desire to learn and a
proven record of success and stability. I possess exceptional interpersonal com
munication skills and an extensive background in the following broad-based compe
Specialized Research Abilities Extensive Analytical Skills
Consultative Sales Strategic Planning
Account Management Key Relationships
New Business Development Community Development
Client Satisfaction Superior Administrative Skills
a Exceeded management closed loan production goals for the previous three years;
the goal each year was $6M, I have exceeded that goal by 30% to 50% each produc
tion year. For the 2009 calendar year, I originated and closed $16.5M loans exce
eding the required management production goal by 200%.
a Successfully increased closed loan volume in the low to moderate-income sector
by 38% over the previous three years
a Assisted the bank with increasing their regional Community Reinvestment rating
s to aOutstandinga on two consecutive audits
a Demonstrated ability to promote and cross sell products and services as well a
s secure and develop key accounts to maximize company profit; awarded the maximu
m travel voucher for successful sales incentives for the previous three years
a Proven ability to cultivate productive relationships with key decision makers
and manage accounts to achieve corporate goals
a Ability to effectively manage time and perform necessary projects and assignme
nts with little or no supervision in a constantly evolving environment
a Extensive lending knowledge with a specialization in construction, condominium
and affordable lending as well as a widespread knowledge of city, state and fed
eral grant programs which assist first time and/or low income homebuyers
a Ambitious and self-motivated, excellent organizational, interpersonal and busi
ness communication skills with the competence to be a quick study, experience re
quired to successfully multi-task and the confidence required to accommodate dem
anding schedules and rigid deadlines
a Proficient with the internet, Macintosh programs, Optima, Optical, Loan Prospe
ctor/Morvision, Dynatech Mortgage Application Software, Desktop Underwriter, One
View Customer Tracking, Harland Retail loan, Metavante deposit, and Banker Insi
ght systems and more
Professional Experience
First Financial Insurance Group July 2010 - Present
a First Financial Insurance Group agents are financial and insurance professiona
ls specializing in planning, protection, and relationship building
a Accountable for originating life insurance policies to the senior population b
y utilizing a thorough understanding of the wide spectrum of insurance products
tailored to meet the protection and wealth building needs of clients
Johnson Bank 1997- May 2010
Awarded a promotion to assist with the direct sales efforts for the companyas ni
che sales group focused on specialty lending programs.
a Accountable for originating mortgage loans by utilizing a thorough understandi
ng of mortgage underwriting procedures/guidelines and in-depth product and indus
try knowledge
a Lead originator bank-wide for the affordable lending and forgivable grant prog
a As an Executive Board Member of a non-profit agency, I was accountable for the
collection, review and analysis of agency financial documentation. Utilizing th
e financial results from the data analysis, we also determined staffing, benefit
s and salaries for the agency staff members
a Facilitate mortgage preparedness workshops that provide consumers with critica
l information in the areas of home buying and creditworthiness.
a Compiled, wrote and organized the workshop curriculum
a Tracked utilization of first time homebuyer subsidies as required by state and
/or federal codes, rules and regulations
a In 2009, I was a participating member of the City of Milwaukeeas Homeownership
Consortium; a group made up of professionals from the cityas various community
groups, home buying agencies, real estate agents, financial institutions, etc. t
o work together on efforts to reduce and/or avoid the number of homeowners facin
g mortgage loan default and foreclosure
a Key contact for local community organization groups and source person to the c
ity of Milwaukee to assist the bank in reaching their fair lending and Community
Reinvestment goals
a Anticipate consumer needs by cross-selling various bank products and services
to accompany mortgage programs to optimize client satisfaction
a Required to utilize independent problem-solving skills and exercise sound judg
ment in various situations
a Research and resolve customer issues and/or concerns
a Well-organized mortgage loan originator
a Initiated and maintained the necessary contacts with city of Milwaukee officia
ls, executive directors from non-profit and community agencies, realtors, builde
rs, etc. to assist me in my endeavor to implement the low to moderate-income pro
gram at the bank.
a Worked with community organizations to facilitate mortgage preparedness worksh
ops that provide prospective borrowers with critical information in the areas of
home buying
a Initiated, implemented and maintained the bankas affordable lending and grant
a Accountable for interviewing, hiring, supervising, scheduling, training, coach
ing, monitoring and evaluating three administrative assistants and one branch wi
de receptionist
a Data entry of all retail loan requests into the Harland loan system
a Responsible for underwriting, closing and funding all retail loan origination
a Prepared all departmental tracking reports
a Originated and maintained consumer deposit and credit accounts
a Worked with consumers to fulfill requests and address maintenance requests/con
cerns as needed
Security Bank, SSB 1993 a" 1997
a Department was responsible for generating over 70% of the bankas home equity a
pplication production from prospective borrowers throughout the Midwest.
a Responsible for prescreening applicants via the telephone using a short applic
ation and providing the required disclosures and obtained the necessary consent
of customers to pull their individual credit reports for further analysis.
a As the supervisor of the dayshift operation, I was accountable for interviewin
g, hiring, supervising, scheduling, training, coaching, monitoring and evaluatin
g 30 to 35 customer service representations.
a Created, updated, and maintained detailed & sensitive records and/or files; en
sured that confidential customer files and information received the proper handl
ing according to state and federal rules and regulations.
a Prepared correspondence, letters, memos spreadsheets and other documents utili
zing MS Excel, PowerPoint, and WordPerfect
University of Wisconsin - Milwaukee
B.S., Education with an emphasis on Educational Policies and Community Studies
Professional Licenses
State of Michigan Resident Life, Health & Accidental Insurance Producer
License Number: 0549879 / Expiration: 7 /2013
Issued by: State of Michigan Department of Labor & Economic Growth Office of Fin
ancial & Insurance Services Licensing

References available upon request