SPENCER 64 Highland Street * Avon, Massachusetts 02322
508-584-1729 (H): 508-577-8298 (C) * ps1dc45a@westpost.net IT MANAGEMENT: FINANCE / GOVERNMENT Analytical information technology management professional with proven expertise in developing and driving successful IT projects and process improvements. Superior team leader who instills accountability and team mentality that delivers exceptional project results. Key management contributor who advances corporate objectives by teaming with cross-functional divisions to ensure business readiness and optimum operations functionality. Project Management * Team Leadership * Project Planning Operational Development * Process Development * Vendor Management Regulatory Compliance * IT Integration * Disaster Recovery Planning PROFESSIONAL EXPERIENCE STATE STREET CORPORATION, North Quincy, Massachusetts * 1996-2009 Application Development Manager Bess/Swift Help Desk Manager Directed all team development and support of the Replix Fax Server application. Designed database modifications and developed new functions to improve operations. Oversaw help desk team issue resolution efforts and maintenance of the Intranet pages. Ensured all routing / RMA changes were mapped into all applicable databases. Worked with customers to resolve issues and followed up to ensure customer satisfaction. Major Contributions: * Uncovered a serious federal violation and led the Business Recovery division team's development and delivery of a disaster recovery plan for the Replix Fax Server. * Developed and drove the conversion of midrange applications to run batch processes on CA Scheduler. * Championed the conversion of Swift from a bilateral key technology platform to RMA technology. * Led the successful upgrade of multiple operations systems from Solaris 5 to Solaris 8 and from Solaris 8 to Solaris 10. * Spearheaded the conversion from Oracle 9 to Oracle 10 database. * Drove team upgrade of Replix Fax Server application from version 4.3 to 5.3. * Recommended and integrated the use of Real media player as a streaming video meeting tool. CHILDREN'S HOSPITAL, Boston, Massachusetts * prior to 1995-1996 Production Control Supervisor, ISD Data Center Oversaw all Production Control team efforts in maintaining operational integrity of the Data Center. Managed data run collection, preparation, and directed resolution of operational issues. Established audit and control processes to ensure system readiness and function. Developed team work schedules and targeted performance goals and ensured all deadlines were met. continued... PHILLIP M. SPENCER * Page 2 * ps1dc45a@westpost.net CHILDREN'S HOSPITAL (continued) Major Contributions: * Developed ISD operations turnover standards and DEC application standards. * Directed the successful upgrade of the DEC Scheduler product to version 1.1 with no interruption in business operations. * Redefined job scope to include electronic report distribution functionality and key applications, including Accounts Payable. * Chaired the Production Control and Operations Turnover Standards committees. * Served as a key contributor to the General Ledger System improvement project and the All-in-One upgrade project. * Contributed to the implementation of a Change Request/Change Notification system for DEC and IBM platforms. * Implemented accountability within teams by conducting weekly one-on-one meetings with staff to ensure project goals were attained. EDUCATION Bachelor's degree coursework University of Maine TECHNICAL TRAINING US Navy Cryptologic Technician (Technical) Class A School Classic Wizard Operator Course (NEC 9142/9548) SECURITY CLEARANCES Top Secret SBI with Compartmented Access DOD Secret AFFILIATIONS Youth Minister/Leader - Bethel Pentecostal Church POP Warner Football Head Coach - Stoughton League Jr. High School Basketball Head Coach - St. Joseph School HARDWARE / SOFTWARE Sun Solaris platforms * IBM/AIX platforms * Various Windows platforms * HP Tandem platforms, IBM Mainframe platforms * DEC platforms * Unix * Guardian * VMS * Shell scripting * Perl * C CDD * DCL * JCL * FMS * CMS * VAXsim * DECServer * SPM * DECnet * DataTrieve Fortran * COBOL * Basic