JOHN ZILKER

5614 Spellman
Houston, TX 77096
jzc4902a@westpost.net
H (713) 885-0608
C (713) 882-7445
BUSINESS MANAGEMENT PROFILE
Operations Management * Client Relations * Staff Management * Project Mana
gement
Highly accomplished and driven individual with proven success in start-up and da
ily operations for single or multiple locations with up to 100 employees and $8M
in annual revenues. Expertise with personnel management, financial control, co
mputer technology and client relations. Strong background designing, implementi
ng and improving operational processes and managing multi-account portfolios. B
road knowledge of marketing, corporate communication and graphic technologies.
Ability to develop teams to optimize sales, production and customer service. So
lid networking skills, able to forge solid relationships with key decision maker
s in corporate and retail environments. Strong track record for ongoing contribu
tions to company growth and profitability.
CORE COMPETENCIES
* Customer Relations
* Staff Hiring & Development
* Budget & Cost Control
* Business Growth
* Production Management
* Technical & Sales Support
* Vendor Management
* Team Building
* Regional Operations
PROFESSIONAL EXPERIENCE
MERIT CREATIVE MARKETING SOLUTIONS - Houston, TX June 2005 to August 2010
Graphic Design, Web Design and Printing Company focused on the Commercial Real E
state Markets
Partner/CEO (6/2005 to 8/2010)
Founded company specializing in providing Graphic Design, Web Design and Offset
and Laser Printed Materials to the Commercial Real Estate community throughout t
he US.
Managed Client Relations, Staff Management, Vendor Relations, Project Managemen
t, Accounts Receivables, Accounts Payables, Budgeting and P&L's
Key Achievements:
> Founded company in June 2005 and grew sales to over $1.1 million in first year
of operation
> Increased client base with local and national clientele in Texas, California,
Florida, Georgia and Massachusetts.
> Increased staff to include a Creative Director and five Graphic/Web Designers
providing Graphic Design, Web Design and up to 6-Color Offset Printed materials
utilizing both local and national print vendors.
> Specified technology requirements for company, such as PC and Macintosh Deskto
ps, Server and Networking needs and software standards as company continued to e
xpand.
> Converted single local client to also provide services for over ten national o
ffices of company.
WILLIAMS LEA INC. (FORMERLY BOWNE & CO.) - Houston, TX 1999 to June 2005
Global leader with 5000 employees and over $800M in annual revenues, specializin
g in business process outsourcing solutions.

Client Services Director (2000 to 2005)

Planned and directed start-up and daily operations including staffing, training,
financial reporting, employee relations and client services. Oversaw recruitme
nt and hiring of all employees. Managed local vendor relationships. Presented
to executive level clientele and internal senior management.
Key Achievements:
> Provided regional leadership for seven Houston facilities, 60 employees and $8
M in annual revenues.
> Successfully managed start-up of eight client offices in Texas, Virginia and W
ashington DC within six weeks.
> Increased sales by 75% in 2001 through competitive analysis and new product in
troduction.
> Dramatically reduced labor and material costs and increasing profits by 15% du
ring 2003-2005.
> Increased overall revenue by 15% and profitability by 25% for all Houston site
s in 2003.
> Introduced employee training and recognition programs which reduced turnover 1
4% annually

Client Services Manager (1999 to 2000)

Managed client graphics department including staffing, budgeting, production and
P&L. Developed work flow and assignments. Trained and supervised 40 employees
in daily activities. Oversaw marketing of business communication services. Tr
acked and reported to senior management on productivity and expenses.
Key Achievements:
> Introduced new products and services, increased sales by 15% in 2000.
> Streamlined labor and material costs, increased profits by 25% within same yea
r.
> Increased "client satisfaction rate" by 10% through improved quality service a
nd timely delivery.

NPL INCORPORATED - Houston, TX 1983 to 1999

Leading business services provider with over 100 employees and over $5 million i
n annual sales revenues.
Vice President of Operations
> Managed production location and high-end retail graphics services locations of
Houston's largest graphics services provider with over 100 employees and sales
over $5,000,000 per year.
> Provided photographic, reprographic and digital imaging products and services
to large, medium and small sized corporations.
> Traveled with sales personnel to offer technical and sales support with corpor
ate accounts to increase sales.
> Staffing, Budget and P&L responsibility.
Key Achievements
> Increased productivity levels with 25% staff reduction, realizing a $350,000 a
nnual labor cost savings.
> Increased new business by $250,000 per year by overhauling and improving exist
ing bidding and sales processes.
EDUCATION
Major: Business Management; Minor: Psychology - UNIVERSITY OF ST. THOMAS, Hous
ton, TX

Technical Proficiencies:
Highly proficient on Windows and Macintosh platforms; Microsoft Office (Word, Ex
cel, PowerPoint), Adobe Creative Suite (Photoshop, Illustrator, In Design), Cano
n, Xerox and Ricoh digital color laser copiers/printers, Canon, Xerox and Ricoh
Multi-Function Devices.