Neal A.

Zimmer
8432 Running Deer Ave #203
Las Vegas, NV 89145
Mobile Phone: (702)366-3879
Secondary Phone: (403)248-0678
E-mail: nzc97338@westpost.net
________________________________________
SYNOPSIS
This resume will attest to my desire to provide excellence in the areas of credi
t, accounting and collections through leadership, hard work and dedication. The
importance of the organizations growth, profits and profile would be evident th
rough my professionalism, high level of productivity and quality decision making
. Such an organization would recognize and promote achievement of the individua
l, the team and the company as a whole. These attributes would help to ensure t
he success of the company, the employees, as well as the community and industry
they serve.
________________________________________WORK EXPERIENCE
Unit Collections Manager
February 2005 - April 2010
Sallie Mae | Las Vegas, NV
Managed a team of up to 20 employees to service and collect on a student loan po
rtfolio of pre-charge off accounts. The portfolio size ranged from $25M to $75M
plus depending on the line of business and/or delinquency. Adhered to FDCPA in
relation to 1st and 3rd party collection activity.
Strong time management was paramount due to the aggressive goals assigned. Mont
hly team and corporate goals were met and exceeded on a regular basis. Responsi
ble for approving paid time off and managing overtime costs, based on performanc
e and business needs. Audited and approved each employee timesheet on a bi-week
ly basis. Constant coaching, training and strong supervision needed to keep the
team on track and help ensure success. Tracked attendance, performance and con
duct records for each employee via Excel spreadsheets. These records were used
to provide positive re-enforcement and in some cases reward employees with month
ly monetary awards. However, these records also served as a tool to correct una
cceptable behavior through PDA (progressive disciplinary action) write ups. Per
formed relief management assignments, overseeing 50 plus employees which include
d two or more managers. Participated in conference calls and provided input to
the SVP and department heads to address performance and audit issues for each co
llection center. Duties also included conducting interviews and providing human
resources with a decision to offer employment or a promotion.
Accounting Technician
July 2004 - November 2004
RS Technologies Inc. | Calgary, AB
Managed all payables and receivables according to GAAP through utilization of Qu
ickBooks Enterprise accounting software. Duties included reconciling weekly e
xpenditure reports for multiple executives and employees throughout the US and C
anada. Coded, input and matched all vendor invoices to corresponding purchase o
rders and verified shipping documents. Reconciled current vendor invoices with
monthly account statements. Completed the accounts payable check run on a weekl
y basis. Generated sales invoices once the product and shipping details were ve
rified. Posted all incoming payments to corresponding accounts. Reconciled fou
r corporate bank accounts on a monthly basis, which included both US and Canadia
n currencies. Helped implement and structure a new ERP software system ($100,00
0+ program) in November 2006. Assisted the controller with the completion of th
e quarterly working papers.
Office Manager/Bookkeeper
July 2003 - April 2004
Gold Seal Mechanical | Calgary, AB
Managed payables and receivables using QuickBooks Pro in accordance with GAAP.
Responsible for managing incoming and outgoing correspondence. Prepared formal
bidding estimates. Reconciled the bank account, operating line of credit and fo
ur credit card accounts monthly. Entered parts data, supplies and inventory on
a personalized version of the Microsoft Access program. Generated all sale invo
ices and monthly statements. Performed collection activities on all overdue acc
ounts. Completed payroll on a bi-weekly basis. Prepared all government remitta
nces for Federal Goods and Service Tax (quarterly) and payroll deductions (month
ly). Assisted the accountant with yearend closing.
Business Manager
November 2001 - April 2003
Airdrie Motors | Airdrie, AB
Processed applications and obtained financing for customers. Sold insurance pro
ducts and automobile protection packages. Responsible for tracking customer dep
osits and payments in full. Finalized purchase and lease contracts. Assured pr
oper completion of all documentation and stipulations required by the financial
institution. Helped developed and manage the dealerships lease portfolio, which
included organizing and/or assigning salespersons to contact customers through
follow up calls and letters. Tracked results of each contact in the portfolio a
nd reported the findings to the sales manager.
Bookkeeper (Temporary Position Only)
July 2001 - November 2001
Coral Springs Child Care Society (A non-profit charitable organization) | Calgar
y, AB
Processed monthly invoices and maintained proper account management. Reconciled
numerous bank accounts and prepared all bank deposits. Preformed all associate
d tasks concerning payroll and employee benefits. The majority of the accountin
g was done with the aid of QuickBooks Pro version 6.0. Further managed receivab
les and payables by creating additional Excel spreadsheets that afford the abili
ty to track payments and other transactions with a greater degree of ease and ac
curacy for management. Administered parent subsides through close contact with
Municipal and Provincial agencies. Daily use of Microsoft Excel and Word was a
must, in order to keep up the productivity and organization of the office and so
ciety. Volunteered for numerous fund raising events to help keep child and fami
ly assistance programs available and functioning.
Sub-prime Business Manager
August 1999 - November 2000
CMP Pontiac / Classic Chev Olds (Marlborough Auto Source) | Calgary, AB
Developed new business from external and internal sources. Processed in coming
applications from outside advertising as well as from the internal business offi
ces. Responsible for the completing each business file from start to finish. W
hich may have included the initial contact, completing the application(in person
or over the phone), showing and selling the vehicle, obtaining the finance appr
oval, selling warranties, insurance, protection packages and closing the file wi
th all documentation and stipulation met.
Assistant Branch Manager
August 1994 - August 1999
Beneficial Canada | Calgary, AB
Participated in the hiring of new employees, accompanied by supervising training
programs. Continuous management of personnel, along with account collections a
nd risk management. Developed real estate and loan business through in house so
licitation and mortgage broker programs. Prepared all legal action paperwork fo
r the office, including civil claims, garnishments and attending court appearanc
es. Proficient in account management of delinquent loans and mortgages. Conduc
ted relief management assignments in Alberta and British Columbia. Which someti
mes included credit approval for each branch in the southern Alberta district.
Accounts Receivable Clerk
April 1992 - August 1994
Citiclaims Replacement Network | Calgary, AB
Generated invoices for each insurance company once the claim was fulfilled. Eva
luated and performed all account collections. Authorized with preparing the dai
ly bank deposit.
________________________________________
EDUCATION
SAIT Polytechnic | Calgary, AB
January 2003 - February 2007
CAPPA Oil and Gas Production Accounting certification obtained through the dista
nce learning program.
Medicine Hat College | Brooks, AB
University transfer program intended for the Bachelor of Commerce program at the
University of Calgary.
Brooks Composite High School | Brooks, AB
Advanced diploma awarded.
Course majors - mathematics and accounting (courses 10, 20 and 30 were completed
for each).
________________________________________
HONORS & AWARDS
Awarded the 2007 Manager of the year for the Sallie Mae Western Collection Cente
r.
________________________________________
CAREER HIGHLIGHTS
Sallie Mae - I received hand written notes from the SVP when a top performance s
tatus was achieved. Sallie Mae - awarded the Manager of the year for 2007.
Beneficial Canada - I kept a level head in the office when being robbed at gun p
oint, by keeping the other employees out of harm's way. I received letters of a
ppreciation from the VP and District Manager for my conduct during the event.
________________________________________
INTERESTS
I enjoy spending time with my family and friends. I like to watch golf, hockey a
nd movies. I have a passion for playing golf (best score 78). Assisted the Dow
n Syndrome Organization of Southern Nevada with fund raising efforts.