Rafael Hernandez

1 Elizabeth Street
Lawrence, Massachusetts 01841
978-423-4551
couragul@yahoo.com
Objective:
To obtain a full and permanent position in the Corporate Security/Loss Preventio
n field at a district or regional management level, or as a supervisor utilizing
my law enforcement and security education and skills. In order to successfully
obtain growth and a career within a solid business.
Experience:
Asset Protection Agent, for Wal-Mart Inc.
5/2010 – Current Methuen, MA store 3491
I provide a deterrent & conducted sales floor surveillance, apprehended & proces
s shoplifters through a detention arrest packet. Work closely with Local Law Enf
orcement, assisted in internal investigations of safety & security pertaining to
both customers & employees. I’m the Safety Team Leader, Evaluated store associates
& management performance for any dishonesty or immoral acts against the company
& or business. I Perform as undercover agent so to evaluating the performance, h
onesty & unlawful acts of employees & customers by posing as customer or employe
e.
Loss Prevention/ Market Investigator for CVS Inc.
11/2009 – 5/2010 Metro Boston Areas, Massachusetts
I provide a deterrent & conducted sales floor surveillance, apprehended & proc
ess shoplifters through a detention arrest packet for multiple locations. Work w
ith State & Local Law Enforcement on sharing information & assisting on high pro
file organized retail crime rings & to identify, assist & solve major shopliftin
g cases. Analyze and distribute data to the field based on stores shrink results
and drawing correlations to audit scores of internal and external incidents, me
rchandise, and geographical trends. Evaluated store associates & management perf
ormance for any dishonesty or immoral acts against the company & or business. Co
ordinated special audits, security tests & inspections as directed. I Perform as
undercover agent so to evaluating the performance, honesty & unlawful acts of e
mployees & customers by posing as customer or employee.
Loss Prevention Agent for Gap Inc.
12/2007- 4/2009 (Old Navy Brand) Methuen, MA
* Provided retail security, deterrent & conducted sales floor surveillance, appr
ehended & processed shoplifters through the company data base the LRPM & NRMA sy
stem. Handled & participated on internal investigations, worked with & trained c
ross brand agents at multiple locations as well as with local Law Enforcement to
identify, assist & solve major shoplifting cases. Obtained & complied creditabl
e information on suspected individuals dealing with Organized Retail Crime & oth
er retail crime activities in the field & in stores. Initiated appropriate strat
egy to bring internal investigations to a successful conclusion. Conducted audit
s to maintain the stores company compliances policy, procedures & structure. Eva
luated store associates & management performance for any dishonesty or immoral a
cts against the company & or business. Partnered & worked closely with store man
agers & leadership team members to help provide loss prevention awareness by ass
isting with the development of the Company Shrink Awareness Program.
Loss Prevention / Security Specialist
2/2003 - 11/2007 SM Security & Investigations, Methuen, MA
Provide security such as crowd control, conducted crime surveillance & deterrent
. Handle investigations & loss prevention duties for several contract retail loc
ations. Search computer databases, credit reports, public records, and other leg
al filings, resources and networking in order to locate person/s or to compile i
nformation for investigations. Obtain & analyze information on suspects, crime,
identify criminal activity to solve cases & gather information for court cases i
f needed. Perform undercover operations such as evaluating the performance, hone
sty & unlawful acts of employees & customers by posing as customer or employee.

Security Administration Service Manager

5/2004 - 1/2005 Company Confidential, Tewksbury, MA
I maintained, monitored and over saw all aspects of the security and assisted
the property manager with all physical security matters and concerns, on a facil
ity with multiple tenants
companies including a government office for the U.S. Homeland Security Agency. I
also trained and managed twelve employees whom which worked directly under my s
upervision as well as implement procedures. Insured that all OHSA safety standar
ds and regulations where maintained and within compliance based on SOP. I was th
e acting emergency management program site custodian. Assisted with regulatory c
ompliance inspections, regulatory violations & employee safety complaints. Set-u
p & prepared offices, laid out CAD plan updates for new and or visiting personne
l & conferences. Responded to all emergencies and coordinated with other emergen
cy responders, Issued and review ID badges to and all tenant employees and non-c
ompany employees within the complex utilizing a C-Cure computerized system.

Special Police Housing Officer

1/2000 - 3/2004 Massachusetts Housing Agency, Lawrence, MA
Under the direction of Heritage Commons TCB Property Mgmt. Group and MHFA. Speci
al Police Officers Worked in partnership with the property mgmt. agency, Lawrenc
e Police Dept. and the residents of the community in order to provide a safe liv
ing environment in all MHA operated complexes within the city. Provided law enfo
rcement agencies assistance as required and necessary in connection with federal
, state, or local crimes committed on the properties. By conducting regular & ro
utine patrols & surveillance on criminal activities. Stayed abreast of constant
changing situations in the housing community by conducting investigations & Inte
rviewed witnesses to obtain information on possible leads. Networked & maintaine
d personal contacts with individuals in various agencies (e.g., police, hospital
s, courts, EMS & community leaders) to facilitate access to witnesses, records &
information on cases. Developed familiarity with Massachusetts law as it relate
s to crimes, evidence & the rules of criminal procedures. Enforced all managemen
t rules and regulations, state & city ordinances, law, statues & property polici
es by making arrests & exercising the authority granted onto me if and when nece
ssary.
Asst. Security Director
8/1998 - 1/2000 Atrium Mall, Newton, MA
Handled all time scheduling and payroll plans & needs for staff, supervised ten
officers, responded to customers and tenants complaints & emergencies, worked to
gether with stores and mall management to minis internal and external shrink and
other loss prevention concerns. Assisted in the development & direction of asse
t protection procedures & mall standards in conjunction with other retailers wit
hin the mall. Identified reports & provided solutions to management regarding em
ployee safety programs, regulatory compliance, security breaches on the property
 & employee issues. Oversaw all security issues for special events, operations a
nd details, also maintained a well traffic controlled parking garage.

Education:
1992 North East Regional Police Institute, (N.E.R.P.I) Tewksbury, MA.
• Special Police Officer / Certificate
Massachusetts Criminal Justice Training Council Certified, in special police pro
cedures, criminal investigation procedures, state and local laws, tactics and op
erations.
1991 Middlesex Community College, Lowell/ Bedford, MA.
Associate Degree in Criminal Justice and U.S.Government & State laws, also acqui
red a certification in Project Business for entry level business management in t
he area of Safety and Risk Management.
Skills:
Have operational knowledge of C-Cure computerized security system, computerized/
net security, Maxhire, SAP & Oracle systems, working knowledge of most Microsoft
windows applications i.e. Outlook, Word, Excel, inventory control systems skill
s & operations. PPE Safety & Security Surveillance equipment & CCTV operations.
Fully Bi-lingual in English & Spanish, Wicklander & Zulawski certified. Currentl
y CPR, EMT/BLS (medic) certified by the Boston EMS Program and entry level Haz-M
at and Emergency Management trained by FireWise. Willing to Relocate & Travel if
required.
References Available Upon Request