Sharon A Cadwallader 301-535-1849

8753 Valley Drive Waldorf, MD scceb8f2@westpost.net

Professional Profile
17+ years in retail sales industry
* self motivated & organized team leader
* will recruit diversified new talent
* will maximize team potential thru engagement strategies * can cre
ate & implement clear, concise action plan including
mentoring & follow-up
* will obtain continuous improvement to bottom line sales

Professional Experience

Sterling Jewelers, Kay Jeweler division Largo, MD

Sept 2007 thru present
General Manager
Achievements:
* Training manager of the year award
* St Jude consistent performer fundraiser winner 3 consecutive yrs
* Manager of the year award
* Promoted numerous associates to management positions
* Invited to lead workshop on maximizing service plan sales for
greater DC area
* Created portfolio to organize & track client base in order to
maximize special events leading to sales increase of
127% in 2009
* Developed repair management training plan which led to
21% increase in repair margin & 42% increase in repair
sales in 2008
Responsibilities:
* actively recruit, hire, schedule, train & mentor quality staff
* maintain all corporate initiatives
* adhere to customer service commitments
* increase bottom line profits
* track & maintain accurate inventory levels while insuring
minimal shrinkage

Sterling Jewelers, Kay Jeweler division York,PA

Sept 1997-Sept 2007
General Manager
Achievements:
* Consistently excelled above corporate expectation leading to
promotion to higher volume locations in Hanover PA 1999,
Waldorf MD 2005 & Largo MD 2007
* Promoted from assistant manager to general manager Oct 1998
* Promoted from sales associate to assistant manager April 1998
* Presidents club writer
Responsibilities:
* maintain corporate sales standards
* adhere to customer 1st initiatives
* promote teamwork
* maintain merchandise control & visual guidelines

Columbia Jewelers Hanover, PA

June 1993-Sept 1997
Credit Manager
Achievements:
* Reduced recovery account levels by 35%
* Created & executed action plan to reduce in-house account
delinquency
* Promoted from office support to credit manager Jan 1994
Responsibilities:
* attend bankruptcy hearings
* file civil suits to recover assets
* recovery of 30 to 180+ delinquent accounts
* maintain 400+ past due accounts

Great Expectations Fine Furnishings Mechanicsburg, PA

Jan 1984-April 1993
Owner
Achievements:
* Established dual location 1988 Hanover, PA
* Developed advertising & networking strategies to optimize
exposure of business
* Invited to conduct quarterly seminar on refurbishment of antique
hardwood seating
Responsibilities:
* acquisition & retail sales of reproduction & vintage furnishings

Diamond Council of America

Certified Diamontologist
1995