Sandra K.

Richards
11580 E. Whispering Wind Drive | Scottsdale, Arizona 85255 | P: 602.999.2406 | E
: srcff7da@westpost.net

Professional Skills and Qualifications

* Management and leadership skills with proven sales results.
* Experience with analyzing the needs of customer base and creating a systematic
business plan for maximum sales results by using information obtained from spec
ified data driven information identifying needs of the target customer.
* Relationship sales and referral expertise.
* Strong closing skills.
* Excellent oral and written communication skills.
* Excellent Microsoft Office and computer abilities.
Education and training
* Bachelor of Science - Business Management - University of Phoenix (2003)
* Integrity Solutions - Certified Trainer for Integrity Sales and The Customer p
rograms (2000)

Professional Experience
CFS Mortgage Corporation 11/2008 to Present
Mortgage Professional
* Licensed Loan Originator in state of Arizona as required by law 2010. Obtained
required education and passed both State and National Test to meet government m
andate standards for loan originator 12/2009 (passed both tests at first attempt
).
* Procure, analyze and close loans that are obtained through quantifying and ana
lyzing data from past customers, relationships and market information along with
referral sources.
* Created personal business plan for success in an industry that has gone throug
h extreme product changes and downsizing.
* Implemented sales technique to achieve set goals for production and ended year
2009 at 120% of goal.
Richland Mortgage Company, LLC, Scottsdale, AZ (SW Regional mortgage brokerage
- 10/2004 to 10/2008)
President, Sales and Production Manager, Principal and Originator
* Designed and implemented business plan for new mortgage brokerage including; o
pening and staffing new sales office, establishing company sales goals and budge
ts, training and implementing sales program.
* Company originated $105,000,000 in loans in its first full year of business, 7
5% of the loan production from personal originations.
* Hired and trained staff of 12 loan officers and 3 processors to meet the needs
of the growing business including creating training program in both product and
sales techniques and method for new loan officers.
* Implemented and managed quality control programs for the origination and proce
ssing of loans which resulted in a 100% clear rating with Arizona Department of
Financial Institutions and Arizona Better Business Bureau in a four year period
and no buy backs from the lenders we placed loans with for purchase.
* Established a builder account and supervised the loan process from approval to
closing for all loan officers servicing this account. Directly worked with the
builder's closing department to insure that all loans were being processed in a
timely manner. Closed over $50,000,000 in loans with this builder account.
* Awarded Best Mortgage Broker of 2007 in the Southwest by Goldline Research (1
of 7 companies chosen), which is an award where you are evaluated and rated by p
ast customers, real estate companies and agents, banks and mortgage companies.
* Maintained relationships with Banks and Mortgage Companies where loans were pl
aced.
* Established and maintained relationships with real estate professionals such a
s brokers and agents.
* Licensed Arizona Mortgage Broker 2004, passed state test with first attempt.
* Originated loans and held top producers position continually along with manage
ment responsibilities.
Cherrill Mortgage Group, Scottsdale, AZ 11/2001 to 9/2004)
Mortgage Professional
* Top producing Loan sales for 2002-2003 and up to point of departure in 9/2004.
* Increased personal sales production over 200% each year from 2002 to 9/2004.
* All loans were generated through personally designed business plan which ident
ified the target market using data driven information. The implementation of sal
es techniques and customer service resulted in efficiently closed sales.
North American Title Company, Phoenix AZ 11/1994 to 11/2001)
Vice President Commercial Sales 12/2000-/11/2001
Vice President Sales 1/1996-12/2000
Regional Sales Manager 5/1995-1/1996
Sales Representative 11/1994 - 5/1995
* Hired by North American Title to develop all aspects of a sales and marketing
program including staffing and training sales representatives for new company in
1994 that grew to be twelve branches by 2001 and ranked 11th out of 27 companie
s in the local market.
Professional and Personal Reference
* Rhonda Milligan, Director of Advancement Phoenix Seminary, customer and charac
ter reference, 480.818.1144, E: rmilligan@phoenixseminary.edu
* Garry Michaelis, Principal Raymond James Financial, referral source and charac
ter reference, 602.684.3671, E: garry.michaelis@raymondjames.com
* Cindy Mathers, past employee Richland Mortgage Company, 602.384.3039
* Susan Tanna, past employee Richland Mortgage Company, 480.226.1917