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DAVID HOWELL, M.S.

, LUTCF
312 Calistoga Ct., Austin, TX 78732
210-618-6566 Cellular E-mail: dhd106de@westpost.net
Profile: http://www.linkedin.com/in/davehowell3577

Highly accomplished global sales and marketing executive with expertise in


achieving operational profit and loss objectives. Experienced at managing creati
ve direction, product positioning, product launch, and project management. Adept
at training sales managers and performance management skills, including senior
leader development.
Skilled in strategic planning for human capital, product and operations for
ecasting, and leading complex initiatives that achieved desired profitability go
als, client acquisition, and retention. Repeatedly executed successful design an
d implementation of change management and 6-Sigma initiatives. Increasingly prom
oted to senior leadership roles based on demonstrated success in taking calculat
ed risks, executing strategy, improving client relations, developing business, b
oosting market share and profitability.
CORE COMPETENCIES
* Proven success managing high-performance interdisciplinary teams and buildin
g effective coalitions with internal/external business partners.
* Adept at managing client expectations, providing world-class customer servic
e, and leveraging brand reputation while maximizing revenue opportunities.
* Comprehensive background in public relations, public speaking, board of dire
ctor leadership, non-profit leadership, public relations, advertising, business
development, brand management, and consumer research and analysis.
PROFESSIONAL BACKGROUND
Superior Access Insurance Services, Inc. Austin, Texas (2010 Present)
GENERAL MANAGER AGENCY DEVELOPMENT
Top line P/L responsibility for the marketing and sales functions through new bu
siness development and strategic partnerships. Delivered software as service (Sa
aS) through my team by prospecting, and through lead generation opportunities cr
eated by marketing. Created revenue streams through subscriber fees and profit g
enerating sales by clients. Client members paid subscriber fees on a national sc
ope, for a fee-for-service, single Internet portal, e-commerce customer insuranc
e solution. In addition, my team acted as account management for the client lif
e cycle to ensure customer care and client training.
* Developed and wrote a comprehensive marketing plan, helping create a 9% growth
trend line.
* Leverage brand and positioning through website SEO, and social media strategie
s, scoring 88.4%.
* Developed customer touch point program increasing client retention by 20%
* Created a cogent national marketing strategy, tying in SWOT & business intelli
gence.
* Sales responsible for EzLynx, Salesforce CRM, client management training and p
roduct training.
* Developed virtual call center sales function, pushing lead generation to top c
onversion rates.
Solaris Insurance & Investments San Antonio, Texas (2003 Present)
REGIONAL VP, SALES & MARKETING
Sole accountability P/L and to achieve business development through client acqui
sition. Customer care for client retention and revenue generating activities. Pr
ofit and loss responsibility for pull-through insurance products focusing on li
fe, group and individual health, Medicare, and long-term care. Established nat
ional broker partnerships in order to enhance Company objectives.
* Formulated a comprehensive retention plan, contributing to +95% YOY client ret
ention.
* Established brand standards as well as initiating community-based outreach eff
orts.
* Lowered marketing expenses by 20% while increasing internal response time.
KB Home San Antonio, Texas (2004 2008)
SR. DIRECTOR FINANCE, QUALITY ASSURANCE & CUSTOMER SERVICE
P/L responsibility to deliver the total revenue stream through the entire buying
cycle. Led a director and 8 managers with 70+ employees engaged in $300 million
per year residential home industry production leader. Focused on brand protecti
on, product life cycle improvements, public relations, and crisis management ini
tiatives. Converted company, vendors, suppliers and business partners to a paper
less environment. Worked to reduce product cycle time YOY, resulting in a 25% re
duction in cycle time and a margin multiplier of +$75 million per year. Authored
an ISO Quality Systems Manual and integrated Company business model resulting i
n a Zero Defects certification by a third-party auditor.
* Increased J.D. Power & Associates Customer Satisfaction Rating YOY by +1 point
.
* Led a 2-yr integration of the Countrywide mortgage unit to meet the service le
vel agreement
* Approved over 12,000 mortgages, and responsible to close escrow with the title
unit
* Led an inbound Call Center function for service and complaints for over 25,000
clients.
* Reduced claims expense by over 25% using matrix structure, action planning and
field execution.
* Lead PM for New Community product design, merchandising, and launch - achieved
first-ever, 30-day grand opening.
Howell, Higgs, Evans & Clark, LLC New Braunfels, Texas (1993 2003)
REGIONAL VP, SALES & MARKETING
Total P/L responsibility as managing general partner. Strategically planned and
tactically executed the start up of a multi-state insurance and investment compa
ny, growing entity to a median-sized operation in 5 years. Spearheaded the devel
opment and launch of an outbound call center, achieving a 50% appointment set ra
te. Managed all sales hiring, training, investigations, and terminations. Respon
sible for lead generation and revenue creation.
* Responsible for human resources, employee development & training, logistics, b
udgeting and forecasting, analysis, and converting ad dollars to a 1:1 ratio aga
inst revenue dollars.
* Used market research methods to accelerate the sales cycle and conversion rate
s.
* Developed all CSRs and agents, achieving +90% client retention an industry be
nchmark.
* Project Lead for CRM Company tool, increasing FTE efficiency to a 1.5 rating.
USAF Reserve Randolph Air Force Base, Texas (1985 - 1993)
DIRECTOR - GLOBAL SALES & RECRUITING
Acting as a Sales Director I led 15 global managers with 125 employees engaged i
n global sales and recruiting operation. Responsible for a $12 million annual bu
dget. Managed all aspects of 50 global real estate locations. Managed sales trai
ning, evaluations, hiring, investigations and terminations.
* Responsible for human resources, union employees, administration, hiring, deve
lopment and training, budgets and forecasts, logistics, investigations and termi
nations.
* Managed global public relations effort through public speaking, promotions and
advertisement.
* Managed an annual $3 million ad/promotion budget through a national agency for
print media.
* Designed and implemented a Total Quality Management (TQM) program for a 3,300-
person sales organization trained executives and trained the trainers.
EDUCATION
2003 National Graduate School, M.S., Quality Systems Management (3.68 G.P.A.)
1983 Park University, B.S., Business Management (3.33 G.P.A.)
1983 Air University, A.S., Resources Management Technology (3.0 G.P.A.)
2001 American College of Financial Planners, Life Underwriter Fellow
2004 FASTRAC Sales Training (2 weeks) 2004 Rookie of the Year Award Winner
1993 Nationwide Selling School (2 weeks) Top 100 Agents Award Winner
1977 Recruiter Training, (6 weeks) Honor Graduate & Century Club Award Winner