PHYLLIS RANDI SILLIMAN

3003 SE Spyglass Dr.

Vancouver, WA. 98683
360) 944-7446
EMPLOYMENT HISTORY
Washington State Patrol, Vancouver, WA.
01/05 to 07/09 VOLUNTEER LICENSE INVESTIGATION UNIT Answered WSP License Fraud
Hotline to assist citizens with complaints of alleged license fraud. Input data
from Oregon DMV, Troopers and citizens into LIU database. Generated, printed a
nd mailed postcards to citizens informing them of possible violations of Washing
ton State Licensing Laws. Backed up and maintained the MS Access database. Down
loaded the Alpha file from the Clark County PUD into the WSP database. Trained a
ll new volunteers. 2008 Volunteer of the Year Washington State Patrol.
Good Samaritan Community Healthcare, Puyallup, WA.
08/98 to 12/03 SYSTEM SUPPORT SPECIALIST Responsible for analyzing hardware a
nd software problems and providing users with resolutions. Set up, upgraded and
deployed laptops, pcs using Windows NT, 2000 and XP and peripheral equipment, b
oth networked and non-networked throughout the hospital and its supported clinic
s. Provided customer support in all of these areas 24 hours 7 days a week. Worke
d alone at a remote location, took customer helpdesk calls via call tracking sys
tem, resolved problems and scheduled my own workload. Worked with hospital team
when needed. Installed hardware and software as customers required.
CLINIC SYSTEMS ANALYST Generated specifications, ordered and coordinated instal
lation of hardware and software in support of hospital clinics. Implemented UNI
X system and clinical applications upgrades. AIX/UNIX System Administrator. De
veloped, documented and maintained hardware standards and procedures for clinic
projects and provided technical support in the event of hardware, software or sy
stem problems.
Kadlec Medical Center, Richland, WA.
06/95 to 08/98 CUSTOMER SUPPORT TECHNICIAN SMS Administrator. Provided a sin
gle point of contact for physician support including the planning, setup, and te
chnical support of computers and software necessary for connectivity to Kadlec M
edical Centers network system via in-house and dial-up networking. Provided in-
house maintenance and technical support functions for Internet, Intranet, applic
ation software, computers, terminals, printers, modems, and peripheral equipment
. Staffed Helpdesk, logged calls and responded to calls in support from staff.
Columbia Basin College, Pasco, WA.
10/96 to 06/97 & 1/98 INSTRUCTIONAL/COMMUNICATIONS TECH Supervised the colleg
e computer lab. Assisted students in the general use of a variety of software p
ackages, programming languages and general hardware use.
Boeing Computer Services, Richland, WA.
03/86 to 06/95 SOFTWARE ENGINEER - Provided application development, user trai
ning, system documentation, and production system support. Provided maintenance
programming, flow-charting, coding, debugging, system updating, and failure rec
overy. Estimated cost and schedules for work assignments and completed work wit
hin these estimates.
PRODUCT MANAGER, DATABASE SYSTEMS - In-house consultant for system developers an
d end-user consultants using the NOMAD2 mainframe database system on the NAS 908
0, NAS 9060, IBM 4361, and IBM 4341 mainframes. Coordinated with vendors to res
olve anomalies in NOMAD2 software. Taught NOMAD2 programming classes to the syst
em developers and end-user consultants.
EDUCATION
06/86 Columbia Basin College, Pasco, WA.
Associates in Applied Science in Computer Science
Associates in Arts and Sciences