Kevin Cameron Parker

325 South Biscayne Blvd # 4119

Miami, Florida 33131
(305) 726-1640
kcparker@magellanhealth.com
OVERVIEW:
Graduate, B.A. in Communications and Healthcare Administration with over 10 year
s of experience in the Healthcare Field
SKILLS AND TRAINING:
* Solid Background in Healthcare Communications
* Knowledge of Insurance Regulations and Contracts
* Well versed in Conflict Resolution and Interpersonal-Intercultural Communicati
ons
Solid background in Medical Compliance
* PHI and HIPPA Compliance Training
* JAHCO Compliance Training
* URAC Compliance Training
EMPLOYMENT HISTORY:
Icore (Division of Magellan Behavioral Health), Plantation, Florida
Patient Care Coordinator, Special Projects May 2009- Current
* Launched special program for patient retention and new business
* Worked as liaison to insurance company to build good relations with patients a
nd vendors
* Compiled/wrote manual for new hire training and to be used as a guidebook
* Rewrote all scripts used for communication between employees and patients with
compliance standards
* Trained and worked with new employees and retrained employees referred by mana
gement
* Evaluated customer service staff while advising and working to improve job per
formance
* Worked with leadership to implement accreditation (URAC) requirements into nor
mal routines
* Worked with management, leaders and co-workers to improve and develop new poli
cies and procedures
Northwest Medical Center, Springdale, Arkansas
Patient Access Associate, October 2005 - February 2008
* Worked with administration to implement new policies and procedures
* Ensured compliance with state and contractual requirements
* Worked with patients to obtain Medicaid benefits, Charity, and secure financia
l responsibilities
* Maintained HIPPA compliance and all JAHCO standards
* Worked on appeals, insurance verification, and patient insurance benefits
* Worked on contractual agreements between insurance companies and healthcare fa
cilities
Washington Regional Medical Center, Fayetteville, Arkansas
Patient Representative, June 2003 - October 2005.
* Piloted new programs to promote patient retention
* Participated with Project Mangers to implement new policies and procedures
* Ensured Emergency Room and Inpatient registration compliance: HIPPA, JAHCO, EM
TALA
Clinical Coordinator, Neurological Disorder Center, July 2002 - June 2003
* Managed third party vender relationships - scheduling, training, and education
(CEU's)
* Supervised the workflow of the clinic and staff
Sparks Regional Medical Center, Fort Smith, Arkansas
Registration Associate, Admissions, August 2000 - July 2002
* Registered patients to the Emergency Room
* Advised patients of Compliance and Privacy Rights
EDUCATION:
University of Arkansas, Fayetteville, Arkansas.
* Bachelor of Arts in Communications and Healthcare Administration, 2008. Gradua
te with Honors