MICHAEL BAUERLE

7816 Westman Way Road * Middleton, Wisconsin 53562

mbd296d4@westpost.net * (608) 827-3007 Home * (608) 237-7329 Cell
INSURANCE TECHNOLOGY/ RISK MANAGEMENT CONSULTANT
Strategic Action Planning * Solutions Development * Corporate Risk M
anagement
Knowledgeable and experienced insurance professional with demonstrated leadershi
p abilities that include creatively addressing operational concerns and devising
solutions that contribute to enhanced productivity and profitability. Expertise
in full lifecycle project / product management, specifically regarding insuranc
e, payment and wireless verticals. Repeated success developing effective standar
dized policies and systems to control and improve key operational areas and faci
litate positive change. Skilled in building and maintaining relationships that d
rive levels of performance and facilitate business opportunities. Results-orient
ed, decisive leader with proven success building productive teams to consistentl
y enhance the bottom line.
CORE COMPETENCIES
* Insurance Products / Services
* Relationship Management
* Complex Negotiations
* Data Analysis / Modeling * Claims Processing & Management
* Project / Program Management
* Business & Financial Planning
* Technical Use / Business Cases * Business Development
* Internal Systems & Controls
* Team Building & Leadership
* Process Improvements
PROFESSIONAL EXPERIENCE
QBE THE AMERICAS - Sun Prairie, Wisconsin 2/2009 to 8/2010
TCC Claim Representative
Manage a high volume of personal lines claims throughout the Eastern and Midwest
regions; handle claims within this multi-vendor system environment. Investigate
and determine claims liability for business and personal auto and property loss
es. Adhere to state-mandated laws and specific policy coverage; provide appropri
ate settlement to customers. Obtain statements, acquire appraisals, review repor
ts, ascertain cause of loss, and determine degrees of comparable negligence. Com
municate claims processes to customers; review evaluations and negotiate settlem
ents. Conduct self-audits on completed claims to identify areas for improvement.
Report underwriting risks to appropriate personnel. Serve as proactive member o
f the CAT team.
Key Achievements:
* Managed the introduction of several system improvements that aided in positive
ly impacting accuracy and productivity.
* Served as industry resource for less-experienced adjusters; provided guidance
regarding management of complex/ problem claims.
* Expanded skill set and industry knowledge; successfully advanced licenses with
in the industry and acquired Associate in Claims (AIC) designation.
* Earned reputation for exceptional attention to detail and service; frequently
commended by customers and agents for outstanding work ethic.
* Recognized by senior leadership for Loss Reduction Efforts.
ALLSTATE INSURANCE - Cross Plains, Wisconsin 2/2008 to 1/2009
Express Claims Processor
Integral member of team launching new NEXT GEN claims processing system for expr
ess processing. Efficiently managed live claims; interacted with appropriate out
bound contacts in order to expedite processing and resolve disputes. Assigned cl
aim handlers and set up end-to-end resolution of repair and repayment process fo
r claimants and insured clients. Collaborated with colleagues to discuss claims;
provided expertise regarding liability decisions.
Key Achievements:
* Monitored and prioritized workload with special attention to detail to ensure
accurate and timely claims handling.
* Effectively managed complicated express claims; remained focused despite inter
ruptions and distractions, bringing claims to most expedient, cost effective res
olution.
* Served as proactive member of Hurricane Ike CAT Team.
KMB ENTERPRISE, LLC - Middleton, Wisconsin 6/2005 to 12/2007
Operations Director
Managed daily operations, including inventory management, marketing, P&L reconci
liation, purchasing, and promotion. Implemented best practices to optimize produ
ctivity, enhance customer interaction, and facilitate quality service. Performed
various human resource functions; recruited, trained, and supervised a team of
14 personnel.
Key Achievements:
* Established and build this highly successful business venture from initial inv
estment; consistently operated among the Top 5 for revenue in a 230+ nationwide
franchise system.
* Created innovations in distribution, online ordering and in-store financial ma
nagement that were ultimately adopted and promoted by corporate headquarters.
DEEPMAP DEVELOPMENT - Overland Park, Kansas 12/2003 to 12/2006
Project/ Program Manager
Held full responsibility for bottom-line factors, including company vision, long
-range strategic planning, project management, and business development. Provide
d expertise and consulting services to diverse client base; interacted extensive
ly with clients to determine specific needs, formulate strategies, and orchestra
te all facets of projects. Created roadmap and dollar volume business models.
Key Achievements:
* Contracted by Cedar Creek Consulting to devise Microsoft Experience Banking pr
esales strategy; analyzed domestic/ foreign payment and content distribution opp
ortunities, and determined federal grant budget available to state agencies, whi
ch provided client with expanding customer base for technical consulting.
* Transitioned the concept of a convenience fee service for credit card processi
ng of tuition and fees into a functioning process, enabling TouchNet Systems to
support 500+ clients; successfully implemented program for first university clie
nts, which collected more than $1M of tuition payments.
SPRINT - Overland Park, Kansas 10/1996 to 11/2003
Business Development Manager, 11/2001 to 11/2003
Led all facets of business growth and management; formulated partnerships, devel
oped strategies, and promoted market opportunities. Established and cultivated c
ollaborative relationships with diverse populations; constructed future partners
hip opportunities using ISO 14443 proximity payment chips. Developed test object
ives and business use cases; performed analysis of potential partners by benchma
rking existing applications. Negotiated cost-effective agreements with vendors.
Managed vendors and cross-functional teams to consistently deliver projects with
in time and budget constraints.
Key Achievements:
* Spearheaded the design of a wireless, cashless payment pilot that targeted 13,
000 employees of Sprint World Headquarters campus.
* Realized quantitative results of 90% participant satisfaction that improved th
e overall business case.
* Played key role in building long-term business relationships; independently ga
ined key partnerships based on trust and open communication.
* Initiated mobile commerce discussions with First Data Corporation; facilitated
a joint development that included a letter of intent to create a mobile commerc
e and wireless payment partnership and expansion of existing sales relationships
with one of Sprint's largest customers.
Project Manager, 5/2000 to 11/2001
Directed all aspects of project lifecycle; prioritized workflow, allocated resou
rces, and presented solutions to ensure on-time completion of project deliverabl
es. Oversaw evaluation and selection of candidates for Electronic Bill presentat
ion and Payment (EBPP) service. Served as Subject Matter Expert (SME); provided
expertise during internal hand-off of project. Developed request for proposals a
nd offered technology recommendations. Supervised a team of 15 members.
Key Achievements:
* Championed the proposal and management of mobile-based bill payment and bankin
g project that generated nearly $3M in technology development.
* Instrumental in leveraging consumer interest in online banking by using mobile
telephone and network as tools for banks to extend relationships.
* Led team that procured multimillion-dollar online banking platform for use wit
h wireless banking and bill payment effort.
** *** **
Early experience with Sprint included roles as Strategic Project Advisor, Strate
gic Project Manager, and Regional Market Planning Manager.
EDUCATION AND CREDENTIALS
Master of Business Administration (MBA)
UNIVERSITY OF MINNESOTA, CARLSON SCHOOL OF MANAGEMENT - Minneapolis, MN
Bachelor of Science in Community Health Education
IOWA STATE UNIVERSITY - Ames, IA
Associate in Claims (AIC), completed June 2010
CPCU 553 & 540 (passed)
CPCU 552: Commercial Liability Risk Management & Insurance (currently in progres
s)
Licensed - All Lines Adjuster in CT, NC, SC, & TX
Industry Application
Property / Casualty Insurance, Telecommunications, Education, Banking, e-Commerc
e, e-Marketing, RFID
Technical Proficiencies
Microsoft Word, Excel, Outlook, ImageRight, Microsoft Dynamics Retail Management
System, Microsoft Small Business Accounting, MS-Project, Visio, Decision Tree A
nalysis, Use Cases, FERPA, Skype Global Telephony, Social Networking Technology,
Acquiring & Integrating Multi-million Dollar Enterprise Financial Systems & Wir
eless Technology