Allan Pagba 408-460-6469

1101 Clifford Lane, Milpitas, CA 95035 apd2e1fc@westpost.net

Professional Profile ___________________________________________
Software engineer with focus in Quality Assurance and 10 years of
Enterprise Information Technology and Software Applications
experience, who provides dependable service, setting high standards,
and completion of goals that support customers in the areas of
hardware and software.
* Motivated, dependable troubleshooter and problem-solver.
* Customer-focused performer who is committed to quality in every
task - from personal interaction with colleagues and users to a
high level of service provided to the customer.
* Contributor who performs confidently and effectively under
pressure.
* Excellent communicator and good listener.
* Enthusiastic learner who quickly grasps new concepts and technical
skills
Areas of Expertise:
* Customer Liaison/Advocate
* System Administrator
* Technical Support for internal/external customers
* Proof of Concept/Test Plan Development
* Database Administrator
* Project Management
* Data Integrity / Migration
* Team and Project Leadership
* Resource Planning
Technical Proficiencies ________________________________________
Platforms:
AIX 4/5 on RISC, AIX 5/6 on pSeries, Solaris 10, HP-UX on Itanium,
Windows 2003 Server, Windows 95-Vista (Windows x86, Windows x64 (AMD
and Intel)), 32-bit Linux x86, Linux for AMD64, RedHat Linux pSeries,
SUSE Linux on xSeries , zLinux

Software:
IBM DB2 7 thru 9.7 on Linux Unix and windows, Oracle (8, 9, 10, and
11g), Informix Dynamic Server 11, Microsoft SQL Server 2005, Teradata
v2, Sybase, Traceability Server, Q Replication Server, Apache Tomcat,
Rational Requisite Pro, Cognos 8, MS Project, Active Directory,
Sharepoint, Putty, VNC, Exceed, Websphere, Protocols (SFTP, SSH,
TCP/IP, LDAP)
Languages: C, C++, Java, Perl, Java Script, SQL, HTML, XML
Professional Experience _______________________________________
System Analyst, International Business Machines, San Jose, CA,
2009-Present
Traceability Server: Recruited to provide Technical Support and
Quality Assurance for integration and support of a new and complex
application within Traceability Server called RCM (Returnable
Container Management). Feasibility Study on RCM and multiple system
environments. Implemented the design and use of the new system RCM on
Cognos and Traceability server. UAT, Use Case testing and troubleshoot
all issues for solutions to provide a smooth deployment of the
product.
Key Achievements:
* Internal Support: Became the subject matter expert that created
and documented the process that would assist sales engineers, team
members and eventually customers to install and configure a
complex RCM system
* Provided demonstrations of the RCM product to upper-management
* Provided technical training and set up assistance to colleagues
and remote sales engineers.
* Lead instrumental in integrating new RCM technology with
Traceability Server

System Analyst/Lead Engineer, International Business Machines, San

Jose, CA, 2006-2009
Replication Server: Lead Engineer responsible for the quality of
Replication Server on heterogeneous systems. Customer liaison for
Replication Clients (e.g. walking customers through technical
procedures to being productive with the dashboard product and/or
translating customer requirements into function requests). Working
with customers to identify their goals and the capabilities of a new
product to deliver an exceptional solution and result.
Key Achievements:
* Built Customer relationship with Goldman Sachs and Fidelity to
provide technical solutions support for proof of concept
capabilities.
* QA testing; ran tests in SQL/Perl and played a key role in
coordinating the Replication Dashboard implementation/testing with
our China team.
* Customer liaison/advocate for Beta customers (Banco do Brasil,
Fidelity, Home Depot) of the Replication Dashboard product.
* System Administrator of Linux, Unix, Windows systems for
development and QA
* Focal Point for hardware planning and system requirements;
Conducted requirements survey and system analysis to provide
Replication with best cost benefit within budget.
Software Engineer, International Business Machines, San Jose, CA,
2003-2006
Information Integrator: Systems Verification Test Engineer for DB2
Information Integrator; creating test plans, test results for
scalability, stress, negative testing and documentation along with
providing the entire group with hardware and software support.
Responsible for maintaining machines on the SAN (Storage Area Network)
and provide system testing on the Linux, Unix and Windows platforms.
Provided migration testing support and training to junior members of
the team
Key Achievements:
* Provided evaluation and recommendation of SPLUNK (tool for
discovering errors during automated testing) to upper management
* System Administrator duties: responsible for machine
infrastructure that housed an assortment of databases (i.e.
Oracle, Informix, MSSQL, Sybase)
* Provided training to other junior members of the team along with
co-ops
* Completed testing using DDL and DML scripts for various database
products.
Software Engineer, International Business Machines, San Jose, CA,
2000-2003
DataWarehouse Center: BI Systems Test Engineer for DataWarehouse
Center (DWC). Provided stress and scalability testing on multiple
platforms for Data Warehousing tool DWC. Formulated system test plans
with team lead and manager.

Key Achievements:
* Completed an in-house customer setup
* Complete install testing for DWC
Education ___________________________________________________
BSBA in Computer Information Systems
Hawaii Pacific University, Honolulu, HI
June 2000
Minor in Mathematics
Hawaii Pacific University, Honolulu, HI
June 2000
Certified in a Foreign Language (Ilokano)
University of Hawaii, Honolulu, HI

June 1999