EXPERIENCE ADDENDUM

J3R, Inc. (10/01/2008 - Present) - Research Analyst

Morgan Hill, California United States
Performed following duties
- Perform complex research/market analysis for private, diverse customers in for
eign and domestic environments
- Analyze worldwide government socio-economic and socio-political reports for im
mediate and on-going impact to US markets and advise accordingly
- Analyze worldwide government socio-economic and socio-political news for immed
iate and on-going impact to US markets and advise accordingly
VMware, Inc. (10/01/2007 - 10/01/2008) - Customer Service Engineer
Palo Alto, California United States
Performed following duties
- Supported dynamic worldwide customer base utilizing SAN knowledge and expertis
e
- Resolved technical issues via diligent research, reproduction, and troubleshoo
ting
- Interfaced with Technical Support, Quality Assurance, Product Engineering, Sal
es, Marketing, and Operations
- Tracked and mitigated customer escalations
- Dynamic support of Internal and External VMware Knowledgebase
- Supported Alpha and Beta testing
Siemens Business Services (10/01/2005 - 10/01/2007) - SAN Engineer
Newark, California United States
Performed following duties
- 24 X 7 Storage Area Network (SAN) FABRIC support in Top 10 FDIC Bank (Washingt
on Mutual)
- 24 X 7 SAN FABRIC Topology support
- LARGEST Brocade Fibre Channel switched environment in NA
- SAN FABRIC support for up to 3.5 petabyte (PB) aggregate total
- SAN FABRIC support for Multiple Data Centers throughout NA
- SAN FABRIC support for 200 EMC Celerra, Clariion, Symmetrix, and DMX Fibre Cha
nnel (FC) Frames
- SAN FABRIC support for 10,000 node (Servers: Blade, 1U - 4U) FABRIC
- SAN FABRIC support for Server Administrators and OS's: Windows, Unix, Solaris
8 & 10, AIX, HP-UX, VMware
- SAN FABRIC support for Backup and Disaster Recovery(DR) Administrators
- SAN FABRIC support for 100's of StorageTek FC Tape and Backup units
- SAN FABRIC support for heterogeneous (Brocade & Cisco) switched FABRIC
- SAN supported on Brocade 2000 & 3000 FC Core & Edge switches
- SAN supported on Cisco MDS 9000 FC Enterprise switch
- SAN supported ALL EMC escalated service calls
- SAN supported by EMC ECC
- SAN supported BCV and re-establish
- SAN supported SRDF/A and re-establish
- SAN supported projectized Storage requests (accomplished through Change Manage
ment & Projectization)
- SAN supported FABRIC mitigation of Host-side through Frame-side connectivity
- SAN supported FABRIC mitigation of Tape and Backup, HBA's, FC switches, FA ada
pters, Cabling
- SAN supported FABRIC Cisco MDS 9000 FC Enterprise switch upgrade
- Successfully supported ALL EMC FC Hard Drive replacements
- Successfully supported and advised 2 petabyte (PB) migration project
- Successfully supported FABRIC technology upgrade - 2 EMC DMX 4's (1PB each) an
d Cisco MDS 9000 FC Enterprise switch
- Successfully supported FDIC Bank SAN Engineering staff and projects
- Successfully supported all FDIC Bank emergency requests for Storage
- Utilized EMC Powerlink, StorageScope, Powerpath, ECC, GRAB(HEAT), GRAB(LITE),
SYMCLI, NAVCLI
- Utilized Brocade Knowledgebase
- Utilized Cisco Knowledgebase
- Utilized SBS SAN Knowledgebase
- Maintained HBAnywhere support for all supported operating systems
- Maintained EMC ECC Master Agent and Host agent in all supported operating syst
ems
Technology Contractor (02/01/2005 - 10/01/2005) - Self-Employed
Morgan Hill, California United States
Performed following IT contractor duties:
- Networked with private and corporate clients
- Performed system administration for successful Commercial Glass Contractor
- Performed CAT-5 cabling for the private residence of local Mortgage Banker exe
cutive
Symbol Technologies, Inc. (10/01/2000 - 02/01/2005) - System Administrator
San Jose, California United States
Performed the following duties
- System Administrator for 300 associates, 40 Sales staff, 50 contractors in a w
ired/wireless environment
- Engineered System Administrator support model
- Supervised and implemented operating system upgrade to standard corporate imag
e
- Supervised and implemented Microsoft Office upgrade to standard corporate imag
e
- Supported world class Data Center construction and upgrades
- Maintained PC inventory database
- Cabled Cisco 6500 ether switch
- Cabled 300+ associates cubicles
- Supported Engineering labs and workstations
- Supported Senior IT staff and projects
- Supported XioTech FC storage frame
- Supported Gadzooks FC switch (homeogeneous)
- Supported StorageTek FC Tape Backup
- Supported Qlogic HBA
Sondesigns Inc. (08/01/1998 - 10/01/2000) - System Administrator
San Jose, California United States
Performed following subcontractor duties in Wireless Engineering division
- Y2K audit on 5000 pieces of test equipment
- Y2K mitigation on 5000 pieces of test equipment
- Y2K Technology upgrade
- Successful System Administration for 200 employees
- Successful System Administration for 50 subcontractors
- Managed PC inventory control
- Supported physical move for entire Engineering division
- Supported Senior IT staff and projects
- Supported Senior IT staff before, during, after physical move
- Supported and assisted Senior IT staff before and during construction of World
Class Data Center