GREG KEMP

7022 Ulrich * Dexter, Michigan 48130

(734) 834-5491 * gkd4385e@westpost.net
www.linkedin.com/in/gekemp

REGIONAL OPERATIONS & SALES DIRECTOR

Strategic and highly influential leader from leading
security enterprise, applying more than 20 years of
experience to exceptional team performance,
relationship management, and profits.
* Demonstrate expertise in business development,
operations direction, process improvement, program
and project management, marketing, sales, fiscal
oversight, quality assurance, and customer
satisfaction.
* Specialize in security service industry with focus
on residential and commercial markets.
* Provide product management through branding,
prospecting, presentations, needs assessments,
customized solutions, pricing, contract management,
deal closing, account management, and channel
management.
* Capture winning sales numbers in highly challenging
markets and economies.
* Secure and optimize high-value business
relationships.
* Orchestrate cross-functional teams to achievement
of corporate mission.
* Recruit, train, and motivate divisional teams to
outperform enterprise targets.
* Identify and seize opportunities to capture new
business, catapult revenue, and maintain competitive
edge.

KEY COMPETENCIES
* Regional Management
* Strategic Planning
* Business & Client Partnering
* Market & Account Expansions
* Consultative & Solution Sales
* Client Acquisition & Retention
* B2B & B2C
* World-Class Operations
* Revenue Generation
* Budget Control
* Analysis
* Forecasting
* P&L
* Ethics & Policy Enforcement
* Reporting
* Talent Development & Retention
* Goal Setting
* Field Operations
* Performance Management
* Benchmarking
* Communications
* Presentations
* Change Management
* Streamlining
* Consensus Building
* Problem Solving

PROFESSIONAL EXPERIENCE
BROADVIEW SECURITY, Irving, Texas * 1999 2010
Leading provider of security system monitoring
services for residential and commercial properties.
Regional Director & General Manager (2008 2010)
Realized transformational leadership through
coordination of branch and field operations for
Northeast region to include oversight of staff of as
many as 250. Focused on resource management, quality
assurance, world-class customer service, customer
retention, and revenue generation and savings.
Received appointment as Brand Ambassador during
corporate spin-off from parent company, and
disseminated information regarding key organizational
changes to regional staff.
* Replaced underperforming Operations Managers with
top talent and oversaw operations improvements,
resulting in elevation of regions mid-rank in
operations performance to No. 1 in company in 2008
and 2009.
* Improved communications, ensured self-ownership of
staff performance, and headed team-building events,
resulting in reduction of turnover among Technicians
by 28%.
* Minimized idle time among Technicians, resulting in
increase in activity of 12%.
* Reduced non-revenue driven service calls and
customer complaints while lowering rework orders by
23%.
* Lowered rate of customer site damage by 11% per
installation.
General Manager (2005 2008)
Achieved outstanding management of operations through
business development; account retention; staff
recruitment, development, and performance management;
and P&L control.
* Met challenge to control significantly increased
number of staff under management in face of
operations transition, resulting in continuous rank
of branch in Top 10 for sales and operations.
* Elevated commercial closing percentage by 10% on
year-over-year basis.
* Improved staff recruitment process and facilitated
high-impact training program, resulting in decrease
in turnover among sales staff from 75% to 28%.
* Entered Champions Club for consistent
outperformance of sales objectives.
* Led Detroit South branch to finalist ranking for
Branch of the Year in 2007.
Sales Manager (2000 2005)
Revitalized position marked by vacancy for 1 year
prior to tenure through expansion of sales staff from
4 to 16, oversight of training program, participation
in establishment of sales goals, evaluation
processes, and improvement plans, and drive of branch
sales activity.
* Headed sales team earning national recognition
throughout tenure.
* Escalated branch rank from level of mid-third to
Top 10.
* Boosted close percentage by 22% on year-over-year
basis.
* Delivered more than 500 installations in March
2004, resulting in record-breaking performance.
* Entered Ring of Honor for outstanding sales
performance.
Security Sales Consultant (1999 2000)
Applied 10-step presentation process to design and
sell security systems and monitoring services to
homeowners and businesses. Prospected among
referrals attained through customer base and business
professionals.
* Exceeded performance standards on consistent basis.
Additional positions include Head Golf Professional
and Assistant Golf Professional with Cobblestone Golf
Group.
EDUCATION
B.B.A., Marketing
Eastern Michigan University, Ypsilanti, Michigan
PROFESSIONAL TRAINING
DDI Targeted Selection Certified
Brinks Leadership Essentials
Sexual Harassment in the Workplace