Renee Bivens

313 Greenwood Drive

Wixom, Michigan 48393
Cell: (248) 762-2505
rb46d2a2@westpost.net
Linkedin.com/in/ReneeBivens
SUMMARY
A goal-oriented, honest, and dependable administrative and insurance professiona
l with extensive experience in the following areas:
* Employee Health Benefits
* Cobra & Retirement Benefits
* Experience in fully insured and self funded groups
* Administrative Assistance
A history of progressively responsible experience includes:
Intelligent and broad minded, makes logical decisions, abilities to analyze fact
s, understand problems, and develop solutions.
Demonstrated excellent customer service skills, considerate of others and able t
o establish and maintain sound working relationships with all disciplines in a t
actful, persuasive, and diplomatic manner.
Working in fast pace environment, handling sensitive and confidential records.
Ability to Prioritize and Organize workflow, handling multiply tasks while being
detail minded and following through.
Proficient in Word, Excel, and Outlook.

EXPERIENCE
METLIFE/NEW ENGLAND FINANCIAL, Southfield, Michigan
Policy Service Analyst, July 2010 - Present
Individual Life Insurance
* Servicing Life Insurance Policies for changes, loans, terminations
* Customer Service
* Administration
* Assisting Agents with policy issues, running quotes and Illustrations
AMERICAN COMMUNITY MUTUAL INSURANCE COMPANY, Livonia, Michigan
Group Specialist, April 2005 - October 2009
Fully Insured & Self Insured Large and Small Groups
* Enrolling groups in Health Insurance
* Administering Group and employee changes, enrollments, Claim issues
* Online with RX company resolving enrollment issues for clients
* Administrative Support
* Setting up Policies, producing medical cards and billing statements
* Running Daily Reports on Excel for audit issues and error reports
* Adhering to ERISA regulations and HIPPA guidelines
* Fast pace environment handling sensitive & confidential record
NATIONAL CITY INSURANCE GROUP INSURANCE AGENCY, Waterford, Michigan
Administrative Assistant, 2002 - 2005
Commercial & Health Insurance Agency
* Administrative Support
* Working with Insurance Carriers for all lines of Coverage
* Preparing Policy Change Endorsements
* Running reports including expiration lists, hot list and benefits

HEALTHFIRST THIRD PARTY ADMINISTRATOR, Tyler, Texas

Group Benefits Account Manager, 2001-2002
Self Funded and Fully Insured Groups
* Setting up Health Insurance Plans for Self Funded Companies
* Marketing insurance companies for group plans requested by the clients
* Requesting proposals
* Running spreadsheets listing the plans available with the rates
* Submit new business, agent of record letters, changes in policies
* Putting together Sales Presentations and employee meetings
BROOKSHIRE GROCERY COMPANY, Tyler, Texas
Assistant Benefits Coordinator, 1997 - 2001
Self Funded Insurance Plan
* Human Resource Department in health benefits
* Enrolling employees up for their health benefits
* Troubleshoot employee issues with their benefits, enrollment and claims
* Assisting former employees with COBRA benefits
* Managed Retirement Benefits for upcoming and retired employees
* Billing monthly premiums, keeping an accurate and confidential records
* Online with BCBS managing benefits and claims

EDUCATION
* NATIONAL UNIVERSITY, San Diego, California
B.A., Business Administration
CERTIFICATES & DESIGNATIONS
* Healthcare Customer Service Associate - HCSA Designation - 2007
* Employee Healthcare Benefits Associate - EHBA Designation - 2008
PROFESSIONAL MEMBERSHIPS
* Insurance Professionals
* Health Plan Innovation Network

References Available Upon Request