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CARLYLE S.

ADAMS
800 W. Oakland Apt. 269
909-225-4417 909-724-4611
Hemet, CA 92543
cad5e56e@westpost.net
www.linkedin.com/pub/carlyle-adams/15/51b/43b
SUMMARY
Energetic and results-driven product support professional with global experience
and demonstrated success in a wide variety of disciplines. Strong analytical an
d problem resolution abilities with the skill to troubleshoot and provide cost e
ffective and timely solutions. Excellent relationship-building talents with a pa
ssion for delivering superior customer service. Strong prospecting skills, self-
starter with the ability to develop new business opportunities with excellent co
mmunication and organizational skills.

TECHNICAL SKILLS
Software: Word, Excel, Microsoft Project, PowerPoint, Outlook
Database: Access, Pocket PC
Platforms: Windows NT, 2000, XP, 95/98, Windows CE, Lotus Notes
Class: 100 / 1,000 / 10,000 cleanroom certified
Electrical: 110 / 240 V, 240 / 480 V, 120 / 208 V, 277 / 480 V ( 1 & 3 )

PROFESSIONAL EXPERIENCE
Troubleshooting of electrical/mechanical and pneumatic equipment for manufacturi
ng equipment. Investigate root cause analysis of production equipment failures a
nd recommend appropriate solutions to reduce or eliminate cause of failure. Reco
mmend and specify alterations and revisions to improve equipment reoccurrence of
or system reliability/capacity. Provide hands on support as required to resolve
maintenance-related field problems as they occur. Assist in the development, im
plementation, and periodic review of preventative/predictive maintenance program
s to reduce unplanned shutdowns and improve overall plant on stream capability.
Participate in the planning and execution of minor and major shutdowns. Maintain
and error free execution. Pay very close attention to details and execute work
to the highest possible standards.
Holiday Retirement Communities, / Hemet, CA
2010 to Present
Community Manager
Responsible for the day to day operations of an entire 55 + senior retirement co
mmunity with 134 apartments, a restaurant, and 20 staff. Managing the budget, fo
llowing-up on leads both self-generated and inputted by outside sources. Respons
ible for monitoring of emergency call system at night.
a Greeting prospective residents
a Providing tours of the community
a Negotiating and closing of rental property
a Preparing contracts and explanation
a Cold calling
a Attend Chamber of Commerce functions
a Notification of rental increases
a Paying of bills
a Interviewing and Dismissal of subordinates
a Conduct weekly Staff and Marketing meeting
a P & L management

CARLYLE S. ADAMS PAGE TWO


National Storage Centers, Palmdale / Lancaster, CA
2007 to 2009
District Manager
Responsible for the day to day operations of two storage facilities in two citie
s totaling 1,235 doors. Create purchase orders (contractors, and purchases from
vendors) Manage to stay within budget, generate leads using all aspects of marke
ting utilizing the features and benefits of the product line.
a Cold calling
a Generation of SGLas to solicit prospect clients by attending Chamber Mixers an
d other networking
activities.
a Respond to E-mail and other types of generated inquires.
a Show, clean and lease units
a Make collection calls to late tenants
a Perform daily lock checks
a Process paper work for units in default status in preparation for auction.
a Handle truck rentals
a Set sales/rental goals for district on quarterly and annual basis.
a Installation and servicing PCas and CCTV equipment.

ADT SECURITY SERVICES, Riverside, CA 2004 to 2006

Executive Account Manager


Territory Manager with responsibility for the maintenance and generation of new
sales in the CCTV Systems, Electronic Article Surveillance, Access Control, and
Alarm Systems and Project Management during installations.
a Cold calling
a Generation of SGLas to solicit prospective clients, including telephone solic
itation and face-to-face meetings
a Develop proposals and make sales presentations to prospective clients
a Assist with marketing efforts within territory
a Contact prospective clients through company generated leads
a Member of Centurion Club 2005 ( 105% to Quota )

AFLAC Insurance, Rancho Cucamonga, CA 2003 to 2004


Insurance Sales Agent
General responsibilities included self generation of leads, as well as sales pre
sentation skills with regards to company generated leads. Relationship building
and customer service skills with regards to answering questions and resolving is
sues with policies.

CARLYLE S. ADAMS PAGE THREE


APPLIED MATERIALS, Rancho Cucamonga, CA 1999 to 2003

Manager, Product Support


Managed highly technical group of six customer engineers and supervised multiple
projects with an annual budget of $3 million to support 24/7 chip manufacturers
.
a Developed and managed global support organization to insure timely and cost ef
fective setup, installation and training of equipment to meet the needs of over
250 customers.
a Project manager for global Y2K project for 160 customers, resulting in no syst
em downtime during changeover.
a Liaison between customer and engineering staff to insure future upgrades and d
esign retrofits were incorporated into next generation equipment. Customer sati
sfaction and sales were positively effected by these efforts.
a Recruited and hired support staff maintaining below industry standard level fo
r turnover.
a Provided both customers and service personnel with on-site and in-house traini
ng on equipment as well as safety.
a Interfaced with purchasing with regards to spares procurement.
a Conducted weekly staff meetings.

PARKER SYSTEMS, Ontario, CA


1994 to 1999

Manager, Field Service


Managed technical staff of four customer engineers and a third party service tea
m providing 24/7 response to support chip manufacturing equipment globally
a Developed third-party support strategy for global companies, resulting in cash
reductions and more timely service.
a Drove process and response procedures to reduce support costs by approximately
50% over a four-year period.
OPTICAL RADIATION CORPORATION, Azusa, CA 1993 to 1994
Technical Sales Representative, West Coast Regional Sales

Provided sales and service to the motion picture and entertainment industry for
rides and attractions.
a Supported annual sales of lighting for Disneyland, Knotts and other theme park
s as well as specialized lighting arrays for the Luxor, MGM, and Treasure Island
hotels. Also, provided custom lamps to film theaters such as Edwards and AMC.
a Maintained database on field sales in an effort to sustain as well as generate
new clients.
Field Service Supervisor/Application Engineer
1986 to 1993

Managed Sales and Service operations, and created and delivered training courses
for a variety of production and R&D equipment.
a Provided both in-house and field training for 200 customers and five field rep
resentatives with a $5 million operating budget.
a Approved publications and rewrites of technical manuals and service bulletins
for the PCB and Flats Panel Display Industry, resulting in greater customer sati
sfaction.
CARLYLE S. ADAMS PAGE FOUR

AUGAT ES.P, Camarillo, CA Prior to 1986


Test/Field Engineer
CHEMCO SYSTEMS COMPANY, Glen Cove, NY
Field Engineer/Technical Specialist
E.I. DUPONT DE NEMOURS & COMPANY, Burbank, CA
Sales Service Specialist
AMPEX CORPORATION, El Segundo, CA
Computer Technician
KRAMER MOTORS, Santa Monica, CA
Installation and Service Technician
SOUTHERN CALIFORNIA EDISON CO., Alhambra, CA
Transformer Repair and Field Testman
CERTIFICATIONS/EDUCATION
Associate in Science, Electronics Technology
National Technical Schools, Los Angeles, CA
Diploma, Digital Computer Operations
Control Data Institute, Los Angeles, CA
Associate in Arts, Testing and Instrumentation
General Electric Institute, City, PA
E.I. Dupont
Automated Printing Systems
Certificate of Completion, How to Supe
rvise People
Certificate of Completion, Business Grammar and H
ow to Use It
Certificate of Completion, Time
Management
Certificate of Completion, Building Strong Customer
Relationships
Certificate of Completion, Developing a S
trategic Plan
Certificate of Completion, International Busi
ness Etiquette
Certificate of Completion, Recognizing and Man
aging Anger
Certificate of Completion, Recognizing and Avoi
ding Burnout
Certificate of Completion, Personal Financ
ial Planning
Certificate of Completion, Microsoft TS2 Technical
Sales Specialist
Certificate of Completion Automotive Sale
s

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