RICHARD HOLMES

23533 Ladeene Ave. a Torrance CA 90505 a (310) 738-0898 a rhd7bda8@westpost.net

PROFILE
Highly talented and accomplished IT Executive with proven record of success in s
olution development and deployment to facilitate corporate growth and profitabil
ity. Special expertise in directing software development teams, programs, and li
fe cycles (SDLCs), architecting state-of-the-art systems, and leading change. Ad
ept at developing and implementing policies and procedures, managing budgets, an
d overseeing service and support functions. Excellent problem-solving, presentat
ion, and analysis skills.
Areas of Expertise
IT Operations a Program / Project Management a Strategic Planning a Change Manag
ement a Release Management a Leadership a Process Reengineering a SDLC Managemen
t a System Analysis & Design a Web Design a Team Building a Budget/Cost Control
a Architecture a Infrastructure Design a Engineering Management a Service Delive
ry Help Desk Operations a Release Management a Staffing a Framework Design a Sof
tware Re-factoring and Re-engineering a Technology Deployment

PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT, Torrance, CA 2009 - PRESENT
Undertook various consulting roles ranging from Cloud Computing, Web software ar
chitecture, SLDC design and implementation, Project Management best practices, Q
A testing and design.
a Architected 6 Web sites including 3 Language Content Localizations to deliver
training content to Best Buy Canada, Best Buy Mexico and Future Shop Canada. Eva
luated various Content Management systems as part of the content scoping process
.
a Championed and managed the use of Amazonas EC2 Cloud to rapidly deploy low cos
t project Database and Web Server Environments.
a Developed and implemented annual enterprise release and service pack strategy
including content, bug, and SLA definitions.
a Defined and implemented Quality Assurance testing processes and expectations.
a Implemented the use of standard Project Management artifacts including require
ments documents, design documents, quality test plans, and deployment books to e
nsure project consistency. Three project releases were successfully deployed on
time, on budget with zero post deployment defects.
a Defined and implemented risk-averse development practices to ensure timeline e
stimates were reasonable and achievable.
HERBALIFE INTERNATIONAL, Torrance, CA 2000 - 2009
Director of Information Technology (2007-2009)
Oversaw critical technology operations for $2.5B international health and wellne
ss product company. Supervised staff of 45 in US and India. Administered $6M bud
get. Directed enterprise SQL and Oracle database administration teams, software
administration and change control, internet portals, and technology implementati
ons and integrations. Set and managed technology upgrade roadmap encompassing st
orage, servers, databases, patches and software for three data centers.
a Established and staffed DBA teams providing global, 24x7 SQL and ORACLE DBA op
erations support.
a Improved Oracle ERP performance 35% and increased availability from 91% to 99%
by leading $7M upgrade from 9i to 10g. Project included hardware, database arch
itecture, and software upgrades. Completed project on time and under budget.
a Saved close to $2M in hardware costs and eliminated need for major data center
expansion by consolidating SQL server instances, while decommissioning more tha
n 80 servers, through introduction of Polyserve clustering and stacking. Also im
proved availability. The current cluster of 34 servers runs over 2000 database i
nstances.
a Reduced system downtimes, enabled favorable audit reports, and eliminated 90 S
OX deficiencies by implementing SOX-compliant global change management process.
a Lowered downtimes and improved satisfaction by implementing enterprise-wide re
lease management strategy that enabled bundling of changes into monthly releases
.
Senior Manager of Development (2000-2007)
Established and managed special development team to support critical Compensatio
n system that generates >330,000 transactions per hour and creates 100,000 payme
nts per 24 hours. Supervised staff of 30 in US and India, including QA, Offshore
Development, Database Development, and Application Development managers. Admini
stered $4.5M budget. Led stabilization and upgrade functions, and provided 24x7
system support. Oversaw design, prototyping, and troubleshooting activities.
a Facilitated $1B to $2.5B in annual sales by keeping system online 100% each ye
ar.
a Dramatically improved project success rate by implementing PMI project managem
ent processes.
a Enhanced development capabilities by introducing standard SDLC methodology.
a Reduced coding time from 70% to 35% of project activity by leading creation of
60-object multi-tier framework library, eliminating eight common coding tasks.
a Increased productivity by maximizing staff retention, eliminating training and
recruiting costs.
a Introduced enterprise scheduling that enabled the standardization of support i
n US and India.
CARNIVAL CRUISE LINES, Miami, FL 1999 - 2000
Programmer / Analyst
Supervised three developers in creating and implementing software migrating agen
ts from mainframe to rich-client applications at worldas largest cruise line. St
reamlined operations and improved operator QOS by incorporating fax imaging and
workflow management and integration into reservation system.
a Designed and developed application code, including component framework, back-e
nd services, middleware interfaces, and more.
a Initiated use of MSMQ to create supervisor workflow and productivity monitorin
g.
a Assisted with QA regression testing, database conversions, and technical suppo
rt and training.
a Led development of several features, standard documents, and system versions.
RYDER INTEGRATED LOGISTICS, Miami, FL 1995 - 1999
Computer Systems Designer / Project Coordinator
Managed computer installations and engineering support functions for one of larg
est national freight carriers in US. Coordinated internal and vendor teams.
a Directed two-year, $200K, 1000-computer nation-wide deployment project. Conduc
ted training, coordinated installations, and managed vendors.
a Created and implemented hardware/software upgrade and new tool introduction ro
admap.
a Facilitated >$20M in annual business by designing and developing analytical su
pport tools that reduced fleet management costs and enabled company to retain ke
y accounts.
CAREER NOTES: Previously held positions of Technical Services Manager with ENGI
NEERED BUSINESS SYSTEMS (1993- 1994) and Operations/Development Manager with SKY
CHEFS (1989-1994).
EDUCATION
B.Sc. in Management Engineering, Grove City College, Grove City, PA
NGJ Institute Technology Certificate, University of Miami, Miami, FL
PROFESSIONAL DEVELOPMENT
Microsoft PDC workshops, Guerilla .Net, Guerilla C#, Oracle OAUG technical works
hops, Executive Management workshops, Oracle OpenWorld workshops, MS Enterprise
Security Seminar, Project Management PMI workshop.
TECHNICAL SKILLS
Applications: MS Office, Project, SQL Server, Red Gate, MySQL, , Oracle DB, Ora
cle ERP, MS Exchange, Sybase, Sharepoint, Kronos, MS CRM, MS Project, Logility,
Agile, Taleo, Project Workbench, Primavera, Kintana, Fogbugz, Support Magic, Jou
rnyx, CMMS, Recoverpoint, Powerpatch, VMWare, Virtual PC, Websense, Crystal Repo
rts, Mercury LoadRunner, Intuit and WinRunner, and more
Development Tools: C#, C, Visual Basic, VB.NET, ASP.NET, Java, Javascript, JBui
lder, JBoss, Cold Fusion, TOAD, shell scripting, command line scripting, SourceS
afe, SourceGear Vault, Visual Studio, MS Office Tool Kit, ClearCase, UML Modeler
, ERD Modeler.
Platforms: Windows , DOS , Linux, UNIX, HP3000, AS400
Networking & Web Servers: IIS, Apache, Tomcat, EMC SAN SYMETRIX 2.x-4.x, Termin
al Server, VMWare and server virtualization. servers, routers, switches, wireles
s systems.
Methodologies & Processes: Virtualization, SDLC, PMI/PMP,UML,ERD, Use-Case, SCR
UM
INTERESTS
TapRoot Pro Bono Consulting- Project Manager, 1 year.
IEEE, 10 years.
Habitat for Humanity- Volunteer: 3 years.
Soccer- Coach: 15 years.
Soccer- Referee: 25 years.
AYSO Region 12 Board Member: 7 years.
Soccer, Windsurfing, Bowling, Tennis