Dean M.

Moen
10239 Washington Court NE, Blaine, MN 55434
[H] 763-717-2204 [C] 612-270-2914 [E] deanmmoen@gmail.com
PROFESSIONAL QUALIFICATIONS
Project/Operations Manager with proven track record of 20 + years experience in
the telecommunications services industry. Exceptional management skills, with a
people-oriented approach to achieving high levels of staff commitment, improved
productivity and crisp project implementations.
Managed large staffs and project budgets up to $6 million.
Delivered projects on time, on budget and within defined scope.
Experienced with large, small, complex and highly visible project assignments.
Committed to customer service by using a customer intimate approach.
An organized, ambitious and decisive manager, even under the most difficult sit
uations.
Recognized for having excellent leadership, mentoring, communication, and team
building skills.
EXPERIENCE
Operations Manager, Renodis 2007-2009
Same responsibilities as my previous position with Renodis with the addition of
managing a significant carrier agency product line for both wireline and wirele
ss services, including Qwest, AT&T, Sprint, and Verizon Business.
Achieved number 3 agency in the Midwest division with Qwest for calendar year 2
008.
Implemented MasterStream software application to get control of all order and c
ustomer reporting activity.
Developed an Operations Excellence program model to deliver all services at the
highest level possible.
Telecommunications Manager, St. Jude Medical 2005-2007
Managed overall telecommunications support, design and strategic direction for
the enterprise.
Responsible for all corporate voice services; 15 domestic and 32 international
offices, 3200 end-users.
Reduced annual expenses by $400,000 through network optimization and re-negotia
tion of vendor contracts.
Defined and implemented new telecom organization, structure and support practic
es including the implementation of Cisco IPT and Cisco Unity Unified Messaging a
t corporate level for 400 users.
Operations Manager, Renodis (formerly Coeus) 2001- 2005
Responsible for three product groups, Telecom Expense Management, Telecom Consu
lting, and Managed Services.
Achieved an average 26% cost reduction for telecommunications services for all
completed TEM (Telecommunications Expense Management) projects.
Implemented proprietary ASP software application supporting TEM service product
.
Sr. Project Manager, LarsonAllen eSource 1994-1998 1999-2001
Designed, acquired and implemented networked PBX products for national corporat
ions including Owens Corning, Merit Behavioral Care, American Express, and 21st
Century Insurance.
Implemented Contact Center, IVR, CTI and converged network technologies.
Completed high-profile projects in the areas of strategic technology planning,
assessment, design, budget and implementation for technology systems and corpora
te relocations.
Voice & Data Manager, 21st Century Insurance 1998-1999
Redesign of multi-media contact center operations including implementation of a
converged WAN, disaster plan and pilot for VOIP technologies.
Reduced operating budget cost by $500,000 annually.
Supervised staff of 16 engineers, analysts and administrative staff with annual
budgets of $6 million.
Education and Training
Telecommunications Management, Saint Marys University Continuing Education
Dale Carnegie Sales Training
Graduate Instructor, Dale Carnegie Human Relations and Public Speaking
Dale Carnegie Human Relations and Public Speaking
Numerous technical and management workshops