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NOWAKOWSKI
_4728 NORTH KASSON AVENUE ~ CHICAGO, ILLINOIS 60630_
_(312) 636-9200 ~ mnd93ebc@westpost.net_
QUALIFICATIONS SUMMARY
Top-performing CATERING SALES MANAGER with nearly 20 years of
experience and an exceptionally strong track record of demonstrable
success directing catering sales and service for high-end hotels.
Honest, dependable, and dedicated self-starter with proven ability to
boost the bottom line through up-selling, increasing meeting room
rentals, increasing rentals by outside vendors, and providing
superior customer service. Innovative, outside-the-box thinker with
outstanding client relations abilities to establish repeat business.
Execution-minded team player with excellent communication and
interpersonal skills and driven to exceed expectations.
PROFESSIONAL EXPERIENCE
SHERATON CHICAGO NORTHWEST, Arlington Heights, Illinois 2003 a"
3/09
CATERING SALES MANAGER
Directed all sales and service of local social catering for
weddings, mitzvahs, reunions, celebrations, and chamber and village
events, among other events. Managed all detailing, internal and
external communications, vendor relations, purchase orders, payment
schedules and collections, and floor plans.
*
Booked/rebooked 32 events in 1/09
*
Created special primary-market menus geared toward class reunions
and upscale menus for wedding and mitzvah markets, resulting in
significant increases in sales in these markets
*
Significantly increased repeat business in three years by providing
superior customer service
*
Implemented guarantees of rental and pricing structure, ensuring
continued relationships
*
Doubled meeting room rental in first year, setting the bar for
current standards
*
Came in over budget three of five years
*
Transferred from corporate market to social and kosher markets,
selling and detailing Orthodox Jewish, Reformed Jewish, and South
Asian events, among others
*
Implemented marketing plan and monthly and weekly sales reporting
*
Developed new clientele through aggressive sales efforts in both
corporate and social markets
AFFILIATIONS