Sales Professional

SUMMARY
Sales professional offering more than 5 years experience in retail sales combine
d with 3
years of consultive mattress sales experience.
EXPERIENCE
Jewlery Sales Representitive - 2008 to 2009
J.C.Penny's, Fort Myers, FL
Conducted consultive sales in mid-range retail jewlery. Developed close and pers
onal relationships with clients to ensure customer loyalty and retention. Advise
d customers on new styles, fashion trends, and product features. Ensured the hig
hest levels of customer service and satisfaction. Sent thank-you notes for patro
nage, and cards on special occasions. Participated in receiving, check-in, and s
tocking of merchandise, prepared products for sale, updated and maintained exist
ing client accounts and demonstrated new products.
* Maintained responsibility for more than $10,000 in products, effectively manag
ing inventories.
* Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
* Analyzed call logs and sales numbers for compliance with targeted sales quotas
* Resurrected inactive accounts through consistent sales calls
* Developed loyal customer base and increased sales volume through personal atte
ntion to customer
Sleep Professional - 2006 to 2008
Select Comfort, Hyannis, MA
Generated sales of Sleep Number beds and accessories. Developed loyal customer
base and increased sales volume through personal attention to customer. Acquired
an expertise in customer service and "closing the sale". Contacted customers to
notify them of special sales and new merchandise shipments. Sent thank-you note
s for patronage, and cards on special occasions. Maintained detailed record of i
ndividual customers' buying habits and preferences. Developed new accounts, gene
rated growth and profitability, adept to changing circumstances with innovative
sales strategies. Participated in receiving, check-in, and stocking of merchandi
se, prepared products for sale, updated and maintained existing client accounts,
demonstrated new products, and trained clients in use and application of Sleep
Number beds. Contacted customers to notify them of special sales and new merchan
dise shipments. Evaluated current equipment and demonstrated ways to integrate c
utting-edge technological equipment that create value. Analyzed call logs and sa
les numbers for compliance with targeted sales quotas.
* Received Regional And National Sales Awards
* Regularly made sales quotas. Rapidly mastered new product data.
* Maintained responsibility for management of in-store promotional activities an
d advertising materials.
* Maintained responsibility for more than $60,000 in products, effectively manag
ing inventories.
* Reduced shrinkage and improved efficiency by motivating receiving staff to mai
ntain more accurate records.
* Assisted store manager in merchandising and store layout to feature new items
and best sellers.
Mens Floor Manager - 2005 to 2006
Marshall's, Hyannis, MA
Responsible for day to day activity in Men's and Childeren's Departments. Devel
oped close and personal relationships with clients to ensure customer loyalty an
d retention. Advised customers on new styles, fashion trends, and product featur
es. Ensured the highest levels of customer service and satisfaction.
* Developed and managed promotional activities aimed at enhancing product awaren
ess
* Ensured efficient operation of all stockroom and back stock areas
* Directed the placement of monthly sales promotion displays
* Developed unique solutions to merchandising problems
* Experienced in merchandising, customer relations, and retail sales management
* Maintained orderly store appearance
Housewares Manager - 2004 to 2005
K-Mart, Hyannis,MA
Responsible for Housewares and Furniture Departments. Ensured the highest levels
of customer service and satisfaction. Advised customers on new styles, fashion
trends, and product features. Participated in receiving, check-in, and stocking
of merchandise, prepared products for sale, updated and maintained existing clie
nt accounts, and demonstrated new products.
* Ensured efficient operation of all stockroom and back stock areas
* Directed the placement of monthly sales promotion displays
* Developed unique solutions to merchandising problems
* Experienced in merchandising, customer relations, and retail sales management
Sales Representitive - 2003 to 2004
Macy's, Hyannis, MA
Responsible for sales in Furniture, Fine Rugs, Luggage and Mattress Departments.
Developed close and personal relationships with clients to ensure customer loya
lty and retention. Advised customers on new styles, fashion trends, and product
features. Ensured the highest levels of customer service and satisfaction. Sent
thank-you notes for patronage, and cards on special occasions. Participated in r
eceiving, check-in, and stocking of merchandise, prepared products for sale, upd
ated and maintained existing client accounts, demonstrated new products. Contac
ted customers to notify them of special sales and new merchandise shipments.
* Analyzed call logs and sales numbers for compliance with targeted sales quotas
* Developed loyal customer base and increased sales volume through personal atte
ntion to customer
* Designed booth and direct vendors in creation of display materials; oversaw bo
oth set-up and merchandise display
* Maintained detailed record of individual customers' buying habits and preferen
ces
* Developed and managed promotional activities aimed at enhancing product awaren
ess
* Directed the placement of monthly sales promotion displays
* Developed unique solutions to merchandising problems
* Experienced in merchandising, customer relations, and retail sales management
* Maintained orderly store appearance
Housewares/Luggage Lead - 2002 to 2003
Filene's, Hyannis, MA
Responsible for the sales of Housewares and Luggage Departments. Developed close
and personal relationships with clients to ensure customer loyalty and retentio
n. Advised customers on new styles, fashion trends, and product features. Sent t
hank-you notes for patronage, and cards on special occasions. Maintained detaile
d record of individual customers' buying habits and preferences. Contacted custo
mers to notify them of special sales and new merchandise shipments.
* Maintained responsibility for management of in-store promotional activities an
d advertising materials.
* Maintained responsibility for more than $15,000 in products, effectively manag
ing inventories.
* Managed all aspects of departmental inventory management.
* Merchandised the store and developed unique presentations
* Oversaw staff of eight sales associates, maintaining schedules, performing eva
luations, and conducting training sessions
Private First Class - 1995 to 1998
U.S. Army, U.S.A.
Infantry, 5-Ton Truck Support, Light-Wheeled Diesel Mechanic
EDUCATION
H.S., Graphic Arts - 1995
Plymouth South High School, Plymouth, MA
SKILLS
* Tracking Results
* Time Management
* Visual Merchandising
* Customer Service and Quality Assurance
* Telephone Communications
* Training/Skills Development
* Sales Lead Generation
* Written/Verbal Communication
* Promotional Activities
* Negotiation and Closing Techniques
* Lead Prospecting / Generation
* Inventory Control
* Problem Solving/Troubleshooting
* Presentations
* Closing the Sale
* Consultative Sales
* Account/Customer Retention
* Expert Product Knowledge
* Employee/Customer Training
* Customer Relations
* Stock Ordering/Inventory Control