Danny O.

Thomas
4999 Celtic Way
Stone Mountain, GA 30083
Mobile: (404) 520-0009
Home: (770) 465-3993
Email: dtdb5efe@westpost.net
PROESSIONAL PROFILE
Experienced Computer IT Specialist with a well established and strong software
, hardware, network & desktop background and outstanding customer training and s
ervice professional.

HIGHLIGHTS OF QUALIFICATIONS
Specialized Technical Skills:
Skilled IT professional with over 12 years of experience; strong network adminis
tration and technical support experience in various corporate environments. Comp
uter skills includes Windows, Word, Excel and Power-point. Experienced with Remo
te Desktop Services; Experienced with Microsoft Server and Desktop operating sys
tems, software & hardware; able to Multi-Task by helping to provide guidance for
security policies for database entry and training; Audio and Visual Media Techn
ology. Help Desk phone support, desk-side technical support and bench-top diagno
sis and repair. Provided Data base management assistance; Understanding of basic
procedures for protecting information system policies and procedures; Help desk
analyst; worked with peregrine, remedy and heat ticketing systems; excellent tr
aining, communication and customer service skills.

EDUCATION/TRAINING ACCOMPLISHMENTS
A+ Certified, MCSE, and MCP, Atlanta, GA.....2002
Bachelor of Computer Science, Valdosta State University, Valdosta, Georgia....20
06
Associates of Applied Science, Coastal Georgia Community College, Brunswick, GA.
...2002
Certificate of PC Repair, Brunswick, GA.....1997
Certificate of Computer Information Technology, CGCC, Brunswick, GA....1997
Currently completing Microsoft Certification MCDST.....2010

PROFESSIONAL EXPERIENCE
VS-Photography
IT Data Manager 10/2009-Present

* Work as a project team member to further team goals for the IT Dept and provid
e the highest possible level of customer service to clients;
* Reviewed IT Initiatives within the company.
* Review data for inconsistencies and logical errors according to the Data Manag
ement Plan.
* Maintaining of Logical, Consistent and Complete Data.
* Excellent time management, interpersonal and communication skills.
* Monitoring database Activities
* Served as first point of contact for IT related problems
APS/Spherion Corporation
Help-Desk Support Analyst - 6/2008 - 10/2009
* Identified, diagnosed, and resolved Level 1 incidents for users of the mainfra
me, personal computer software and hardware. Enterprise network, the internet an
d new computer technology in a call center environment. Communicated solutions t
o end-users. Provided one-on-one end-user incident resolution over the phone for
Enterprise approved Personal Computer (PC) software. Assisted with Service Des
k metrics reporting.
* Diagnosed and resolved end-user network or local printer incidents, Windows 20
00/XP configurations, PC hardware incidents and mainframe, e-mail, Internet, dia
l-in, VPN and local-area network access issues.
* Coordinated timely repair of scanner and printer equipment covered by third-pa
rty vendor maintenance agreements.
* Worked with other technical teams to create materials for end-user frequently
asked questions.
* Created email accounts and install applications on user computers remotely
* Documented issues in HEAT, the ZCS Service Desk's Incident Management system.
* Created and maintained user accounts and password; Reset network and productio
n applications within the database.
* Problem reporting to IT resources and outside vendors; maintenance on user des
ktops.
* Provided assistance on issues with users and IT resources to ensure their time
ly and satisfactory completion.
* Preparation of data management updates for clients.
* Provided Tutorial training to new employees on new application and company pol
icies
* Provided support for audio and visual media and escalated to next level when r
equired.
* Provided Assistance in researching background documentation; specifications, a
nd requirements needed in the procurement of new or replacement equipment and so
ftware at the workstation and laptop levels
Apex Corporation
Technical Support Specialist - 10/2007 - 06/2008
* Provided computer technical expertise and assistance to support total Customer
Service to ensure maximum system availability.
* Utilized hardware and software devices to analyze systems.
* Recommended improvements in design, operation and maintenance to enhance perfo
rmance. Configured hardware and analysis tools to store and process recovered co
mputer files.
* Conducted analysis of computer systems and provided continuing technical suppo
rt involving hardware, analysis tools, and computer files, including recommendin
g file review and search procedures.
* Creates and maintains Standard Operating Procedures (SOPs), installation guide
s, and user guides for customers.
* Provided a classroom environment for employees to help strengthen their skills
through computer training
* Troubleshot and corrected hardware malfunctions for laptops, desktops, printer
s, database etc. Installed software, updates, drivers, and made other system mod
ifications. Performed customer moves, system refreshes, installed peripheral har
dware.
* Microsoft Exchange Server and Active Directory
* Provided warehousing support as needed; responsible for in-house database for
equipment on hand and obsolete equipment going out.
* Provided advanced level computer support to faculty and staff, for instruction
, research and administration, which included the installation, maintenance, and
troubleshooting of computer hardware and software.
* Provided counseling to employees when adjustments were needed and met with sup
ervision.
* Windows, Novell, Linux, UNIX and MAC, including administration of users and wo
rkstation objects in a Novell and Windows network environment; performed duties
that involve a wide range of IT initiatives and management activities that exten
d or apply to major components or to a larger organization.
PROFESSIONAL MEMBERSHIPS:
Association of Clinical Research Professionals (ACRP)
Society for Clinical Data Management (SCDM)
Valdosta State University Alumni
PROFESSIONAL REFERENCES:
Clara H Cobb, MSN, RN, CFNP
CAPT U.S Public Health Services
Phone: 404-562-7894....
Clara.Cobb@hhs.gov
Christine Russell
IT Business Management Consultant
Atlanta Public Schools
Phone: 770-572-6672 crrussell@atlanta.k12.ga.us