Michael Limtiaco

16855 Espola Road a- Poway, CA 92064

858-864-5112 a- mldb9f72@westpost.net

CUSTOMER SERVICE / OPERATIONS

QUALIFICATION HIGHLIGHTS
* Skilled in Customer Service, Operations (Warehouse Logistics and Store Merchan
dising), and serving as a Team Leader to train and supervise department co-worke
rs.
* Able to contribute to increasing company profitability and image utilizing pro
fessional customer service, dependable work ethic, and strong organizational ski
lls to ensure complete customer satisfaction. Able to perform job duties in a f
ast-paced environment.
* Outstanding communication/interpersonal skills; easily develop a rapport with
customers.
* Proven ability in progressively responsible positions to accept direction as a
team member or to plan and lead an assignment with full responsibility for on-t
ime success.
* Able to learn operational procedures for immediate productivity. Skilled in a
nalysis and problem solving, detail oriented. Strengths in streamlining process
es to improve efficiency.
PROFESSIONAL EXPERIENCE
SANTA YSABEL RESORT AND CASINO, Santa Ysabel, CA 200
9 - 2010
Dual Rate Supervisor
* Provided personalized service for guests serving as a Dealer for Table Games.
* Supervised up to 10 employees on the casino floor providing coaching and mento
ring.
ANACOMP, San Diego, CA
2006 - 2009
Logistics Specialist (2007-2009)/ Warehouse Clerk (2006)
* Managed logistics to process orders from Field Engineers to support the data c
enter needs of customers to preserve their business documents. Received orders,
processed, and oversaw shipping to ensure accurate and on-time delivery.
* Placed purchase orders to procure communication parts and equipment (photocopi
ers, tape drives, etc) for use at customer sites and at Anacomp locations.
* Performed warehouse duties including shipping/receiving, inventory management,
cycle audits, and forklift operation (Certified Forklift Operator).
TARGET, Poway, CA
2005 - 2006
Stock Clerk
* Ensured aisles were properly stocked and organized and provided product locati
on
assistance and customer service to customers.
BARONA CASINO, Lakeside, CA
2004 - 2005
Table Games Dealer
* Dealt assigned games in an accurate manner while provided outstanding service
and an entertainment experience to the customers.
UNITED STATES POSTAL SERVICE, Ramona ,CA 1994 - 2004
Distribution Window Clerk / Supervisor
* Performed sales and customer service duties including daily supervision of up
to 50 employees per shift in providing postal services. Coached employees to pr
ovide the highest level of customer service and offer other postal products to u
psell customersa orders.
* Sold postage and mailing services to customers and answered questions.
US ARMY / NATIONAL GUARD 1989 - 1997
EDUCATION
PALOMAR COLLEGE, San Marcos, CA - General Education