Sandra M.

Tucker
604 Grove Lane
Forest Park IL, 60130
Phone: (708) 366.2955 / Email: stdba634@westpost.net
PROFESSIONAL SUMMARY
Experienced, reliable and proficient Market Data Analyst with fifteen years in t
he Securities Brokerage industry. Excellent analytical, problem-solving and comm
unication skills. Proven ability to maintain a professional decorum and work wit
h all levels of management including assisting with organizing, managing and dir
ecting project activities from inception to implementation. Effective decision m
aker with a reputation for possessing strong work ethics, providing quality cust
omer service, accurately assessing situations, and implementing viable solutions
in a dynamic environment.
PROFESSIONAL EXPERIENCE
2010 - Present Contracted Project Coordinator Burnett & Associates,
Inc. Oak Park, IL
* Created and maintained a complex multi-table Sybase data base that supported t
he proprietary Multiple Ranking Technology SM used in job evaluation and perform
ance/talent management studies.
* Provided full project coordination between the consultants and client staff re
garding all phases from project initiation, data collection, executive ranking,
data analysis and post project maintenance.
* Liaised with collaborating external consulting firms on project management iss
ues and phasing.
* Provided market data research on geographic pay differentials to external cons
ulting firms.
* Assisted in the preparation of Board level presentations on organizational str
ategies and salary administration.
* Established and implemented data integrity and quality control policies and pr
ocedures.
* Assisted in project planning and proposal preparation and edited and revised s
oftware user manuals.
* Monitored project budget, billing and critical target deadlines.
* Anticipated and resolved issues at the client site that would impact the succe
ssful completion of the projects.
1994 - 2009 WACHOVIA SECURITIES INC., Chicago, IL
2007- 2009 Market Data Entitlements Team Lead
* Performed administrative duties such as approving time off, overseeing the dai
ly workflow of the team and coordinating special projects when overtime was requ
ired, in the absence of the manager.
* Trained and mentored new market data staff for transition of roles and respons
ibilities, and existing staff when process changes occurred.
* Worked with external vendors, business units, and peers to identify, recommend
, and implement a new inventory database tool - MDSL's MDM system; and assisted
with extensive QA and testing of the system.
* Granted access to MDSL's Online Web Reports, in addition to collaborating with
MDSL in identifying and testing system enhancements to their inventory tool.
* Ensured that more than 60,000+ customers were properly provisioned and billed
for their market data services and ensuring the integrity of the inventory syste
m which housed $15M+ annually in market data expenses.
* Updated inventory database with new vendors, accounts and services, and perfor
med mass updates of inventory to the database as a result of large office conver
sions.
* Documented several existing processes and updated procedural changes as they o
ccur.
* Performed scheduled administrative functions to facilitate the generation of a
ccurate monthly reports from the MDM database.
2002 - 2007 Senior Market Data Entitlements Analyst
* Worked on multiple high level conversions as a result of several mergers and a
cquisitions. In addition, worked on the transitioning of our financial analysts
from one market data system; ILX to Thomson One, ensuring that the inventory dat
abase was properly updated and gaps were eliminated.
* Prepared and submitted monthly vendor reporting to various exchanges; such as
American Stock Exchange, New York Stock Exchange, NASDAQ, etc.
* Processed request for new office openings, closings, and consolidations, for v
arious business units and worked closely with the project coordinators to ensure
deadlines are met and a smooth conversion is achieved.
* Assisted the Market Data Finance team in reconciling invoices, identifying/res
olving billing discrepancies and performed extensive research to resolve issues
for the team.
* Conducted audits to validate data integrity and ensure compliance to terms of
vendor contracts and agreements.
* Instrumental in several cost savings initiatives which resulted in significant
cost reduction to the firm.
* Monitored a group mailbox, ensuring all request, questions and queries are han
dled in a timely manner. Some of which included generating ad hoc reports, addr
essing troubleshooting issues, setting up access for viewing reports, and genera
l market data concerns.
2000 - 2002 Market Data Entitlements Analyst
* Worked in tandem with developers and project lead to implement an in house bil
ling / inventory system - MDT and performed extensive QA of numerous test condit
ions.
* Consistently provided feedback and suggestions for enhancements resulting in c
ontinuous rollout of improved versions of the database. I was always an integra
l resource for the QA prior to implementation.
* Reviewed and analyzed MDT system reports prior to Finance booking the charges.
* Worked with the market data merger team, assisted with gap analysis for one of
our major mergers and monitored the updating of the information into the databa
se while keeping abreast of a dynamic schedule.
* Processed day to day request for moves, adds, and changes within several busin
ess units.
* Provided support to our Help desk for troubleshooting market data issues, and
acted as department resource for resolving uncommon market data problems.
1997- 2000 Senior Accounting Clerk
* Prepared several spreadsheets for the monthly allocation of all telephone and
other telecommunication related expenses for the firm, uploaded to general ledge
r, and prepared and entered journal entries.
* Researched, reconciled and adjusted accounts as necessary.
* Generated reports reflecting the telecommunication expenses for specific depar
tments and branch offices.
* Processed market data invoices from about 40 different vendors and prepared da
ta for monthly accruals.
* Assisted manager with various projects.
1994 - 1997 Accounting Clerk
* Established new accounts in the Accounts payable system for telecommunication
invoices.
* Reviewed telecommunication invoices for suspicious and possible fraudulent cha
rges and followed up on disputed charges.
* Entered all telephone and other communication invoices into a database that in
terfaced with Accounts Payable.
* Collected all telecom related mail from a lock box, sorted, validated, and acq
uired approvals on unfamiliar invoices.

1991- 1994 Teller TCF Bank

River Forest, IL
* Facilitated numerous customer transactions such as deposits, withdrawals, loan
payments and cash advances, and sold official instruments, including cashiers a
nd travelers checks, and savings bonds.
* Evaluated and balanced ATM transactions.
* Promoted the sale of bank products, and cross-sold existing bank services and
products to customers.
* Assisted customers with funds availability queries.
* Collected, sorted and distributed incoming mail. Processed outgoing mail.
* Examined checks, validated deposit tickets and reconciled cash drawer.

Education:
Robert Morris University, Chicago, IL B.A - Business Administration, - Gradu
ated Magna Cum-Laude
Skills:
Proficient in using MDSL's MDM/RPM utilities, Microsoft Office, Lotus Notes, TR
ACCS, PICCT, Remedy, SRM
Awards:
Consistency In Excellence Awards - 1995 and 1997
Multiple Shared Success Awards
Certificates of Appreciation
Excellence First Awards
References: Are available upon request and on linkedin.com.